Help Virus?!?

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If you have not internet access you will need to transfer the files to and from the problem PC.

Note: Deleting files in the Windows Temp folder should not have anything to do with internet access. I would expect that something you have done has broken your LSP chain. Possibly something related to a newdotnet type infection and a DLL getting removed. Doing the READ & RUN ME will help us figure this out.

 

You must be getting some kind of errors when you ran MGtools.exe. The logs are incomplete and what did run, ran incorrectly. Did you watch for the possible error messages given on the MGtools.exe download page? If you get any of those errors, you need to run the fixes.

You don't need to rerun MGtools.exe now that it is installed. You can just run C:\MGtools\GetLogs.bat to run all scans. Try this and check for error messages.

 

Is the below something you knowingly added?
O24 - Desktop Component 3: Intelligent Explorer[ieplugin.com] OnScreen Portal - http://active.ieplugin.com/active/?14794449

Your tcpip.sys file was changed on 01/03/2008. Did you apply somekind of performance tweak to your system to modify it?

Code:

"C:\WINDOWS\system32\drivers\"
tcpip.sys     Jan  3 2008      359808  "tcpip.sys"

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [he64erknz6k] C:\WINDOWS\system32\he64erknz6k.exe
O4 - HKCU\..\Run: [he64erknz6k] C:\WINDOWS\system32\he64erknz6k.exe

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Check the 'Input script manually' box.
• Click on the magnifying glass icon.
• Copy everything in the Quote box below, and paste it in the box that opens:

• Now click the 'Done' button.
• Click on the traffic light icon and OK the prompt.
• You will be prompted to restart, OK the prompt and your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this and also attach the log from Avenger.

Make sure you tell me how things are working now!

 

You forgot to attach the log from Avenger.

All of your issues with the internet could be related to what I was questioning about tcpip.sys being changed. Click Start, Run, and enter cmd and click OK. This will open a command prompt window. In the command prompt window type the below command and hit enter. It may ask you for your Windows XP CD if it finds problems so have your CD ready. Tell me what happens.

sfc /scannow

 

SFC will sometimes work quitely if it finds what it needs on your harddisk. Please do the below so I can check the status of your tcpip.sys file.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created



Yes other than the queston of the tcpip.sys file you look clean but it could be the cause of your problems if infected. Do you have your Windows XP SP2 boot CD.

 

Looks like you will not need it This Time. SFC was able to fix the tcpip.sys file from another file that was on your PC.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
9. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
10. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
11. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
12. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome. Surf safely.