Computer Crashes, Mouse freezes, Virus protection won't stay on

Is your copy of Spyware Doctor a paid version or free trial?

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below software:
Java(TM) 6 Update 2 <-- old version. We will install the new version down below.
Mozilla Firefox (2.0.0.9) <-- old version. We will install the new version down below.
SpywareBlaster v3.5.1 <-- old version. We will install the new version down below.


Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O3 - Toolbar: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O3 - Toolbar: (no name) - {E0019445-4C1F-414D-A70E-AD80F231C584} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Then install the current version of FireFox from: Mozilla Firefox

Now install this:SpywareBlaster 4.0


Per step 1 of the READ ME you must not use MSconfig to control startups. Please put your system into normal startup mode and remain in that mode. You should also read the below to better understand why:

Dealing with Startup Processes


Now run Ccleaner!


Now run the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Sorry but no it is not the default. You or someone else had 31 items disabled in MSconfig and some were not even installed anymore. This is one of many reasons for not using MSconfig to control startups except while doing temporary debugging.

Yes.

Okay then uninstall SUPERantispyware now becaus we are finished with it.

I'm not exactly clear on what you are trying to say here but this is not likely to be malware. Sounds more frequently come from setting you make on your PC or from having popup blockers (like Yahoo) or Instant Messengers running that notify you of various things.

You can fix your clock from Control Panel ->Regional and Language Options and then on the Regional Options tab click the Customize button then on the next form click the Time tab. Then change the Time format to what you want. It explains there what the lower case and upper case letters will do. Upper case H is giving you 24 hour clock settings.

I doubt this is due to ComboFix. I have run it many time and have never seen this however ComboFix never ran 100% properly for you which is why your clock was on military time. Perhaps there is a relationship. After fixing the clock, are you still set for metric measurements. If so, then look under the same settings as but on the Customize button make sure you select the Numbers tab and see what the Measurement system is set too. If it is set to U.S. you should be using inches. If it is Metric.....well you know what to do.

Your logs are clean, and this is unlikely to be malware although we can run a test for rootkits to be sure.

Run this Using Sophos Anti-Rootkit and attach the log.

This is not due to malware it is more than like due to an incomplete install or uninstall. You would be better off working this in the Software Forum, but you should make sure that Corel is properly installed and not missing anything by giving it the CD. Also you could try using this: Windows Installer CleanUp Utility

Normally it would be best to clean all user accounts but you really didn't have any real major malware issues. We only did some minor cleaning. Most of your problems appear to be unrelated to malware.

 

Step 13 of the below gets to this.


If you are not having any other malware problems, it is time to do our final steps:

1. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
2. If we used ComboFix then UNINSTALL COMBOFIX (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN
   • Now type combofix /u in the runbox and click OK.
   • Note: The space between the X and the /U, it must be there.
3. If we user SDFix you can delete all the SDFix related files and folders from your Desktop or whereever you installed it.
4. If we used SmitFraudFix, you can delete all files and folders related to it now including the c:\rapport.txt log.
5. If we used VundoFix, you can delete the VundoFix.exe file and the C:\VundoFix Backups folder and C:\vundofix.txt log that was created.
6. If we had your run FixWareOut, you can delete the Fixwareout.exe file and the C:\fixwareout folder.
7. If we had you run Avenger, you can delete all files related to Avenger now.
8. If we had you run RenV.exe, you can delete it and the Log.txt file on your Desktop.
9. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
10. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
11. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
12. If you are running Windows XP or Windows ME, do the below:
    • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
    • Then reboot and Enable System Restore to create a new clean Restore Point.
13. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!