newb needs help getting rid of trojan

Welcome to Major Geeks!

The file you are mentioning is in System Restore. The only way to remove files from System Restore is by disabling and then reenabling System Restore. However before you do that I would strongly advise you to run the below cleaning procedure. Virtumonde infections can put many other files and registry keys on your PC that most scanneres will never see.
Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

 

You don't save it as a root folder. You save it to the root folder which is normal C:\ Just navigate to this folder and save it.

Thus you would have C:\MGtools.exe after saving it.

If you are using FireFox, you need to change the options so that it allows you to choose where to download to. FireFox defaults to saving to the Desktop which is not a good default.

 

Just in case you don't know how to do the above, here is how.

If FireFox is what you are using, Click Tools, Options, and on the Main tab select Always ask me where to save files. If for some reason you still have a problem trying to save MGtools.exe properly. You can download it to your Desktop and move it after downloading, or if necessary (but we prefer not) run it from your Desktop.

 

Now let's remove a left over service from Roxio

• Click on Start, then Run ... type services.msc into the box that opens up, and press 'OK'.
• On the page that opens, scroll down to LiveShare P2P Server 9
• then right click the entry, select Properties and press Stop Service.
• When it shows that it is stopped, next please set the Start-up Type to 'Disabled'.
• Click OK until you get back to Windows.

• Next, run C:\MGtools\analyse.exe which is really HijackThis, but instead of scanning, click on the None of the above, just start the program button at the bottom of the choices.
• At the lower right, click on the Config button
• Then click the Misc tools button
• Select Delete an NT Service
• Copy/pasteRoxLiveShare9 into the box that opens, and press OK
• If you receive any error messages just ignore them and continue.
• Now exit HJT but do not reboot when it tells you it needs to. We will do that further down after running HJT again to fix some other items.

Uninstall SUPERAntiSpyware now since we are finished with it.


Is your copy of Spy Sweeper a paid version that actually fixes problems? Or is it just a trial? If a trial, uninstall it now and keep Windows Defender installed. If Spy Sweeper is a paid version, keep it and uninstall Windows Defender.

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {140BD8E3-C167-11D4-B4A3-080000180323} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O15 - Trusted Zone: www.winzy.com

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.



Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Sorry no you did not need to run ComboFix. I was supposed to edit out that line. And no reboot was needed.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\cf" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
3. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Yes you can uninstall it but I would recommend keeping it and stay updated. It only runs when you run it. It does not use any system resources otherwise.

You need to complete ALL of my instructions including the System Restore part before you run any other scans or you will possibly be detecting non-problems. Even what you mentioned with Spy Sweeper could just be a non-problem from quarantines or System Restore. If you don't post a log from what Spy Sweeper is detecting, I cannot tell you. Spy Sweeper logs have been quite poor in the past.

 

Great!

That's why the instructions page for ComboFix given in the READ ME say the below: