com infected, programs cant run

Actually this can be quite normal. As various applications load ( or unload ) they hook (or unhook ) themselves into Windows Explorer and this can cause the effect you are seeing since they must momentarily kill the explorer.exe process to create (remove) the hooks.

You appear to have some left overs from Symantec running, but AVG8 is your current antivirus program. We need to get Symantec removed. Please uninstall the below:
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)

Now run thisNorton Removal Tool (SymNRT) then reboot your PC and run it one more time.

Now you MUST put your PC into Normal Startup mode with MSconfig as was requested in step 1 of the READ & RUN ME. You must remain in this mode. After doing this, continue on with the below.



Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.


What are drives G and H? You need to make sure the below files are deleted from them:
G:\EXPLORER.EXE
H:\EXPLORER.EXE


Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it.


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Then you should have not run the others either because I needed those other logs after Symantec is removed. Please runt the Norton Removal Tool as requested and thenrun the C:\MGtools\GetLogs.bat file by double clicking on it.

Then attach the new C:\MGlogs.zip log

Yes those explorer.exe files from the external devices should be deleted the normal way.

 

What problem? You said either way it takes a minute. What external hardware do you have plugged in that is causing the Safely Remove Hardware icon to be present. Bootup your PC with this disconnected and see if there is any change.

 

You're logs are clean but you really should follow the instructions in step 1 about not using MSconfig like you are using it now.


If you are not having any other malware problems, it is time to do our final steps:

1. You can uninstall SUPERAntiSpyware now.
2. We recommed you keep Malwarebytes Anti-Malware as a scanner. It uses no resources except a little disk space until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combo-fix" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

See step 10 of the How to protect yourself link from malware. We advise against using P2P programs.

It really sound more like you have Windows Operation System or file system problems. We can do a quick check for new problems (this is not a comprehensive check). Run Malawarebytes (make sure you have the new version) and also get the new version of MGtools and run it. Attach the logs from these.