3 Malware (Possibly More) On My PC - Need Help!

Your problems may or may not be due to malware. The best way to know is by having you do the below.


Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

 

Not to me! I did say that your problems did not sound like malware. I will give you one more scan to run just to be on the safe side but if I do not see any problems in it, you will need to look elsewhere for either hardware issues or software conflict problems.

First you should uninstall this old Sun Java version: Java(TM) 6 Update 3

Now run this Running GMER to detect rootkits and attach the requested log.

 

The GMER log is clean. You wil have to look into other potential issues with hardware or software. Here are somethings to try before posting in the Software or Hardware Forum.

• Power cycle any routers and cable or DSL modems.
• Clear browser caches too.
• Temporarily shutting down your ZoneAlarm firewall to see if there is any impact.
• Temporarily shutting down your antivirus to see if there is any impact.

Since you are not having malware problems, we need to cleanup from running the READ & RUN ME.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now it is time to do our final steps:

1. You can uninstall SUPERAntiSpyware now.
2. We recommed you keep Malwarebytes Anti-Malware as a scanner. It uses no resources except a little disk space until you run a scan.
4. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop & renamed it like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combo-fix" /u
     • Notes: The space between the cf" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\cf folder from combofix.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

This is not a malware problem. You will have to work this in the Networking or Gaming Forum. I suggest that you first try bypassing your router and using a direction connection from your PC to your Cable modem as a test to see what happens. You will have to reboot your PC or use ipconfig to get a new IP address assigned to your PC from the cable modem.

Doubt it.

 

You're welcome. Did you try the direct connection yet?