Spybot S&D - Dell w2000 won't open in normal mode

Discussion in 'Malware Help (A Specialist Will Reply)' started by harryjjj, Jul 6, 2008.

  1. harryjjj

    harryjjj Private E-2

    On my W2000 Dell laptop, I downloaded a peer-to-peer app that placed some adware on my hd. I ran the latest Ad-Aware app to delete them, but it didn't work adequately. The I ran "SpyBot Search and Destroy" and I found 5000 problems. I clicked 'fix these' and then left. I came back and I now have this on my screen:

    'DOS prompt' (black box) bouncing around my screen like a screen saver. This 'DOS prompt' box switches between these two 'title bars' above a black box:

    c:\winnt\system32\ntvdm.exe
    c:\winnt\system32\command.com

    My normal desktop does not open. Able to open in Safe Mode.

    I cannot type in the 'dos prompt.' Windows 2000 opens fine, login works, but then I get the 'fake' dos prompt box.

    Btw, I did get this message that system needs:
    windows 2000 root>\system32\ntoskrnl.exe

    However, I do h have that file listed, as well as the 2 others above listed in the C: drive. I wanted to run RegCure, but I could not get the start button because my (10-yr old Dell) laptop's Safe Mode is 640x480 and I cannot get to the start button. The RegCure interface does not have a scroll bar. I did run Wise Registry Cleaner, didn't seem to do much.

    Can you please help my Dell to start up normal and healthy again? Thx.
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Since you say that you can run in Safe Boot mode, please do the below from safe boot mode.

    Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

    READ & RUN ME FIRST. Malware Removal Guide
     

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds