Trying to do the READ & RUN ME FIRST

Hi. I started to do the steps in READ & RUN ME FIRST, but when I use msconfig and put into "normal" mode, my wireless adapter won't connect. I keep getting an error that says I don't have an adapter at all.

I want to go through each step and try to help myself, but if I can't get back online...what do I do??

Thanks in advance!:confused

 

I was able to change to normal startup and have run all the programs in the Read & Run Me First.

I have CA Security Suite Plus and somehow my system became infected. It started when my screnn went blue and I got something like "your computer has encountered a serious error and has shut down....if this happens again, contact your system admin", then it rebooted.
When it started up, everything ran very slow, especially IE (6.0). It takes well over 2 min. to load. I contacted CA and they had me uninstall and reinstall all components. Nothing worked.
I do find that when I click on IE, and then RIGHT click on the taskbar, it will load quicker....but it still is verrrry slow.

Now after doing all the Read & Run...a few things are changed. First, my time is in military time mode; I am showing two computers with a red X thru them stating "Local Area Connection A network cable is unplugged". This usually shows up when I shut off my firewall. (I am on wireless network and that is working correctly). One more thing I noticed is that MSN Messenger auto starts now, I never use that anyway, so I am not sure why that's happening.

OK...I don't know if I gave enough or too much info. Please tell me what logs you need to help me get my system working correctly. I'm very new at this, so I apologize ahead of time if I'm not putting this where it should be to get help.
Thanks in advance, BetteBoop

 

One more thing, should I put my system back out of Normal Startup??

 

I'll upload the MGlogs.zip file in a minute. I could only upload the first three.

I so hope you can help me! I don't want to reformat my hard drive.

Thanks!

 

OK...here's the MGLogs.zip as promissed.
Let me know if you need anything else for me to do or send.
Thanks,
BetteBoop

 

Oy Vey! Sorry about that!

Attached are the logs.
Thanks,
BetteBoop

 

I assume they are malware issues, because that's what CA Internet Security people told me when I went to them for help after the 'serious error' shutdown.

The main problem I still have is I have a hard time opening up IE. It takes over 2 min. to load, unless I right click it in the task bar. Then it seems to open 'quicker', but still takes awhile. It will sort of hang for a little while, where I can't click on anything. For instance this site when I tried to click to enter my username.
Forget trying to open a link when in Outlook Express! That is like fighting with the right click trick.

Should I just bite the bullet and reformat my hard drive?? Oh how I do NOT want to do that!

:cry

 

I use Internet Explorer 6.
This "attack" started the moment I downloaded something I shouldn't have.

I am not familiar with Firefox.

 

Also, should I go back msconfig and get out of "normail mode" yet?
I believe I'm still running that way??

And my last reboot, did not allow CA to load and I no longer have windows setting my wireless.

I am SO confused!!

:confused

 

I'm not sure how to explain it other than, I used to have Windows manage my WiFi. Now, it is connecting using my Intel/Pro Wireless. I guess it doesn't matter.

When I did all the instructions in the Read & Run Me First, I had to go to msconfig and set it to NORMAL STARTUP it was set at SELECTIVE STARTUP. I want to know if I should put it back.

I don't like IE 7, that's why I still have IE 6.

I understand that CA Internet Security Suite and other antivirus programs slow down systems. However, I didn't have ANY problems until the second I downloaded whatever it was I shouldn't have.

When you say my logs looked clean, does that mean you don't see ANY virus, spyware or malware whatsoever on my system?

Is it possible that somehow IE got corrupted? And that's all that's going on right now??

BetteBoop

 

I did everything you said except Firefox. I've never heard of this browser and quite frankly am a little worried about downloading and using it.

I know I'm probably really dumb, you said there wasn't any malware, but is malware the same as a virus or spyware?

I did go to MS Update and it seems there is a service pack 3. Should I download it? Maybe that's what's wrong?

I am so upset and frustrated with all of this!

I DO appreciate your help...but besides using Firefox, what else can I try? Again, the only thing not working right is IE, unless I right click it and then wait.

Thanks again,
BetteBoop

 

Tim,
I bit the bullet and downloaded Firefox. I clicked and it opened up in less than FIVE SECONDS!!

I want to thank you very, very much for ALL your help and patience. I guess there was something wrong with IE. I have no idea what, but am just happy to get online in a quick manner.

I hope I won't have to come back...but if I do...I'll seek you out for help.
Again, THANK YOU!!!
BetteBoop
:-D

 

Tim,
I will post, if you think it will help someone else.

I went to the link at the bottom of your post to help keep malware off my system. The first thing it said to do was Update Windows. OK...it won't let me because I'm not using IE! Does this mean it will not do any automatic updates for me?

Thanks again..you've been SO helpful!
BetteBoop
:wave

 

Hmmmm, I guess I have to get used to the idea that MS isn't the all & mighty!


I'll set as you recommend,
BetteBoop