seems like my comuter trying to download ads

Are you running any anti-malware software?



I would follow this guide to protect yourself against malware such as what you mentioned above:
http://forums.majorgeeks.com/showthread.php?t=44525

Run scans after you have installed the software you need to install.

If you think you are having more severe malware issues you should follow the READ & RUN ME FIRST. Malware Removal Guide

 

What you have is malware. I wouldn't swear on this, but it's probably easy enough to remove. My concern is that you don't have protection on your computer which means you probably have more problems than just that one piece of malware.

The first thing is do you know if you have any protection in the form of Antivirus protection and a Firewall. Maybe McAfee or Norton?

You would not be the first poster to go through MajorGeeks Malware removal procedure who stated they were computer illiterate. So, no, I do not think you need to go to a professional. I think you can do it yourself. It is very well explained as long as you go through step by step.

First and foremost though, let us know if you have protection on your computer.

 

Ok...it sounds like you at least have antivirus protection (the Open Symantec Endpoint).

Yes, if you have a paid version of Spysweeper, you should use it. It is very good. I use it and it does not slow my machine down. Do NOT install the Trendmicro. That is an antivirus/firewall suite and you should never run two antivirus applications (not to be confused with antispyware, which is what the spysweeper is).

If, your Spysweeper is paid, please install it and update it and run a scan.


Then you should install something like Spybot Search & Destroy http://www.majorgeeks.com/download2471.html

(Download and install it without letting 'Teatimer' be installed (you'll see an option during installation). Update it and run a scan.)

One or the other should pick up spyware on your computer.

As far as all this goes, other than helping you with installing or running the software, I really can't help you since this tends to fall under Malware and we have a forum and experts in there.


1. Is there a simple way to tell if there is spyware?

Yes, run the scans with spysweeper and Spybot

2. Do I need to be concerned about the Symantec Endpoint

No, hopefully that is the software your son installed. PLEASE open it and and make sure it is up to date or you are protected.

3. Should I try and run the 2 new programs Best Buy gave us? I don't know if
there is Spyware on it and sure don't want to add it & make the computer
even slower or crash completely

Again, do Not install the Trendmicro. DO install the Spysweeper as long as it's their Antispyware and not their Antivirus.


Good luck and if you have any other scanning or installation questions, please don't hesitate to ask.

 

After rereading your post, I realized that at some point you had Trendmicro and Spysweeper installed.

You should make sure Trendmicro is uninstalled by going into Add/Remove.

You should also uninstall the original Spysweeper. Hopefully, by doing that you can use the software Best Buy gave you and get a year subscription.