SuperAntispyware cannot install

Welcome to Major Geeks!

Why did you run MBAM twice?

Please attach the log from MGtools that was requested in the READ & RUN ME.

Also please explain what malware problems you are still having if any.

 

You have both AVG8 and Avast antivirus programs installed. As stated in the first instructions in the READ & RUN ME, only one antivirus should be installed. However before doing anything about this, check to see if System Restore works. If so, restore to a point before your problem began and then se how things work. If you do get System Restore to run, then download the current version of MGtools and run it to get a new MGlogs.zip to attach.

 

Based on things I saw in your log, here is what I suggest that you do.

• Uninstall Avast and then reboot
• Uninstall AVG8 and then reboot (necessary due to have Avast installed and because it does not appear to be working properly)
• now reinstall AVG8
• Now get the new MGtools log

 

First two notes:

1. You are using MSconfig to control startups. See step 1 of the READ & RUN ME and put your PC into normal startup mode. Do not use anything to control startups while we are working on your PC and never use MSconfig as a long term method of doing this as explained.
2. You have Spybot's Teatimer running and you need to disable this as requested in the READ & RUN ME. See this: How to disable Spybot's TeaTimer

You forgot to download the current version of MGtools first! Please do so. Also see the link below from the READ & RUN ME which explains some possible error messages (including the one you received) and the fixes.

Using MGtools

 

Yes!!!! It appears that you are missing some necessary Windows files and folders. I just took a look in your newfiles.txt log which is part of MGtools and you are missing the below folder:

C:\WINDOWS\PCHealth\HelpCtr\Binaries

This normally contains MSconfig and a bunch of other required files.

Perhaps you are missing many more system files too. Do you have your Windows XP bootable CD? It probably is not an SP3 CD so you may need to update later if we have to use this CD.

Look in the below folder, do you see anything like regedit in it?

C:\WINDOWS\ServicePackFiles\i386

 

By the way, when did you update to XP SP3 and when did your problems begin?

 

What I'm really concerned with is whether the upgrade was before or after the infection occurred.

Click Start, Run, and enter sfc /scannow and click OK. There is a space after the sfc. This runs System Rile Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from the CD if necessary. So it will ask for the Windows CD if it needs it.


Uninstall the below old version of software:
J2SE Runtime Environment 5.0 Update 12

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {098716A9-0310-4CBE-BD64-B790A9761158} - (no file)
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O21 - SSODL: tsxngabr - {8AAE3604-350B-4636-BA2D-6FA2828BCE07} - C:\WINDOWS\tsxngabr.dll (file missing)
O23 - Service: PsExec (PSEXESVC) - Unknown owner - C:\WINDOWS\PSEXESVC.EXE (file missing)
O24 - Desktop Component 0: Privacy Protection - (no file)

After clicking Fix, exit HJT.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below log:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

And it will not get any better with anything we have to do. You logs are clean. What you are having problems with now is a broken/corrupted operating system. Your best and most reliable alternative now is to back up necessary data and perform a reinstall. This may be the only way to fix all of your problems. A repair/rebuild type install may work, but I would not trust it right now.

 

I do not have any guides that I really use however I will post a couple of links for you to look at. You may want to try the Rebuild method first to see if it works for you before going the total reinstall method.

Check out the below links:

XP's Little-Known 'Rebuild' Command

XP's No-Reformat, Nondestructive Total-Rebuild Option


And the below may be useful if you wind up doing a reinstall:

http://rcc.bgsu.edu/info/Windows_XP_Installation

 

If everything is working OK now then you should work thru the below.

How to Protect yourself from malware!

 

You're welcome now let's do our final cleanup which I almost forgot to post.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significan amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link if you have not already done this as suggested in my previous message:
    • How to Protect yourself from malware!