"outerinfo" program removal failed

Welcome to Major Geeks!

That uninstaller for OuterInfo and Yazzle will more than likely not even exist anymore. If you have these infections, it is quite possible you have others. Thus you should follow the instructions in the below link and attach the requested logs when you finish these instructions.



READ & RUN ME FIRST. Malware Removal Guide

• If something does not run, write down the info to explain to us later but keep on going.

• Do not assume that because one step does not work that they all will not.

Notes:

1. If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
   
   • Starting your computer in Safe mode
2. If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

Try it again as it seems fine. Perhaps you were trying when it was being updated today.

 

It was explained in the Using MGtools instructions.



Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O15 - Trusted Zone: *.gomyhit.com (HKLM)
O15 - Trusted Zone: *.imageservr.com (HKLM)
O15 - Trusted Zone: *.storageguardsoft.com (HKLM)

After clicking Fix, exit HJT.

Now delete the below files if they still exist:
C:\WINDOWS\Temp\bca4e2da.$$$
C:\WINDOWS\Temp\fa56d7ec.$$$
C:\Documents and Settings\Parent\Local Settings\temp\pcf24.tmp

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below log:

• C:\MGlogs.zip

Are you currently having any malware problems?

 

Okay forget the previous procedure and let's do something different.


Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run this procedure: Running GMER to detect rootkits


Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• GMER log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Use the below instructions to get into safe mode and try running GMER again. Attach the log if you get it to run.

Starting your computer in Safe mode

If you cannot get GMER to run then try the below instead:

Using Sophos Anti-Rootkit

 

Okay let's just try something different.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Put the below files into a ZIP file and attach it here. I'm wondering if maybe these are just valid temp files for something you are running.

Code:

"C:\WINDOWS\Temp\"
bca4e2da.$$$  Sep 14 2008       46367  "bca4e2da.$$$"
ed47fa.$      Sep 14 2008           4  "ed47fa.$"
fa56d7ec.$$$  Sep 14 2008          45  "fa56d7ec.$$$"

Neither are related. You should work you CD drive issue in the Hardware forum.


Please run the below and attach the requested log:
Using Dr.Web CureIt

How is everything working at this time?

 

I just assumed you had one. You can use this: 7-Zip if the files are still there.

Also run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the new C:\MGlogs.zip file


Is the below Remote Administration tool something you installed?

O23 - Service: PLSRemote Service (PLSRemoteSvc) - Unknown owner - C:\WINDOWS\SYSTEM32\PLSRemote.exe

 

This error and fix were describe in theUsing MGtools link given in the READ & RUN ME.

Let's remove that remote adminstration service.

Open a command prompt window by clicking Start, Run, and enter cmd and click OK. If the window opens type each of the below commands in. Follow each by the enter key. Note there are spaces after the sc and after the stop and after the delete.

sc stop PLSRemoteSvc
sc delete PLSRemoteSvc

Then reboot your PC. After reboot, delete the below file found
C:\WINDOWS\SYSTEM32\PLSRemote.exe


Also run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the new C:\MGlogs.zip file

 

Don't worry about PLSRemoteSvc! It was removed by Dr. Web CureIt


Please download the following & save to your Desktop

GMER's MBR.exe

• Double click on the MBR.exe file to run it.
• A log will be produced & saved to the desktop, called mbr.log.
• Attach this log to your next message.

 

Now delete the currentmbr.log file and then run the below instructions.
Click Start > Run and copy & paste the following text in the code box into the Run box and then click OK. You must copy and paste or type in this exactly. The quotes must be exactly as shown and there is a space before the -f

Code:

[B]"%userprofile%\desktop\mbr.exe" -f[/B] 

Now double click on the mbr.exe file and attach the new mbr.log

Then reboot and see if the below files still exist. If they do, then see if you can delete them.

Also run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the new C:\MGlogs.zip file

 

I was referring to the previous files we had mentioned. These

Code:

"C:\WINDOWS\Temp\"
bca4e2da.$$$  Sep 14 2008       46367  "bca4e2da.$$$"
ed47fa.$      Sep 15 2008           4  "ed47fa.$"
fa56d7ec.$$$  Sep 14 2008         526  "fa56d7ec.$$$"

See if you can delete them; however boot into safe mode to try this.

 

Great!

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

The defaults work just fine.

 

You could try that or you could move it back where it belongs and use the correct command.

Just say yes.