Virtumonde, Smitfraud & Adware Infections

Welcome to Major Geeks!

You forgot to attach the other 3 logs that were requested. Please attach the below logs:

• SUPERAntiSpyware
• Malwarebytes
• C:\combofix.txt from running ComboFix.

Also you missed uninstalling Viewpoint Media Player in step 1 of the READ & RUN ME.

Also please tell us what problems (if any) you are still having.

 

Please make sure you answer all questions that are asked below.

I'm still not clear on what you mean. What do you mean by sluggish network issues exactly? What did you find out from install Pure Networks? Did you buy this?

And when you say no one else but you are you referring to people using the same computer or different computers on the same network?

When you say IE shuts down, do you mean it crashes? Do you get error messages? If so, we need the exact word for word message.

Is your copy of Spyware Doctor 6.0 a paid copy that actually fixes malware problems or is it just a trial? If a trial then uninstal it now.

What did you do with Registry Mechanic which you just installed? Did you purchase this? If not then uninstall it.
What did you do with Trend Micro that you just installed?

What is the Autorun.exe file that is on your Desktop?


Why do you need the below to always be running?
C:\Program Files\GameSpot\GameSpotDownloadManager_Win32.exe


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

After clicking Fix, exit HJT.


Now we need to use ComboFix.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Also delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\Windows\Temp
C:\Users\Mom\AppData\Local\Temp\

Copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

Now run Ccleaner!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Your logs are now clean.

But did it detect any issues.


You say only this PC has poor performance. Please answer these questions.

1. Is this PC using a wireless connection and what are the others using?
2. Also do the other PCs also have the same versions of Symantec and Spyware Doctor installed?
3. Do the other PCs have iTunes installed?
4. Do the other PCs have Pure Network installed?
5. Do the other PCs also have the Roxio software installed?
6. Do the other PCs have all of the below same browser helper objects ( BHO's)
   • Yahoo! Toolbar Helper
   • Adobe PDF Reader Link Helper
   • RealPlayer Download and Record Plugin for Internet Explorer
   • Windows Live Sign-in Helper
   • OToolbarHelper Class
   • HP Print Clips
7. Do the other PCs have all the same toolbars installed?
   • Show Norton Toolbar
   • Yahoo! Toolbar
   • PayPal Plug-In
   • Veoh Browser Plug-in
8. Why are all the below connections from other PCs showing on your PC? Is your PC used as a gateway?

Code:

 TCP    192.168.1.103:139      BAILEY-LAPTOP:50990    ESTABLISHED
  TCP    192.168.1.103:1196     BAILEY-LAPTOP:50963    ESTABLISHED
  TCP    192.168.1.103:2869     Bailey-PC:55080        TIME_WAIT
  TCP    192.168.1.103:2869     Bailey-PC:55082        TIME_WAIT
  TCP    192.168.1.103:2869     Bailey-PC:55084        TIME_WAIT
  TCP    192.168.1.103:2869     Bailey-PC:55086        TIME_WAIT
  TCP    192.168.1.103:2869     Bailey-PC:55088        TIME_WAIT
  TCP    192.168.1.103:49223    fdl-lb:http            CLOSE_WAIT
  TCP    192.168.1.103:49249    by1msg5276712:msnp     ESTABLISHED
  TCP    192.168.1.103:51036    Bailey-PC:1196         ESTABLISHED
  TCP    192.168.1.103:52502    72.215.224.121:http    ESTABLISHED
  TCP    192.168.1.103:52503    Bailey-PC:netbios-ssn  TIME_WAIT
  TCP    192.168.1.103:52510    HP7200OFFICE:netbios-ssn  TIME_WAIT
  TCP    192.168.1.103:52512    HP7200OFFICE:9100      TIME_WAIT
  TCP    192.168.1.103:52514    HP7200OFFICE:http      TIME_WAIT
  TCP    192.168.1.103:52521    HP7200OFFICE:netbios-ssn  TIME_WAIT

This is most likely a topic for the Software Forum. You can obtain information of the reason for the crashes from the Event Viewer logs ( see: http://support.microsoft.com/kb/308427 ). These should be posted in the Software Forum.

But what did you did with it? Did it fix/repair/remove any registry entries? Or did it just report problems and not fix them?

Do not use MSconfig or CCleaner to do this.

Your HP Smart Web Printing is also not a topic for this forum; however I do suggest that if you don't use this feature that you uninstall it or at a minimum stop any parts of it from loading.