what program do you want to use

having problem with opening any files. keeps asking choose the program to open this file. to get online had to open with different account tried to system restore it asked me the same thing (choose program to open) all programs that are listed will not open anything tried to run spybot it says that can not clean need to restart run on restart spybot will not run on restart. tried to run boot menu (F12) does not show safe mode if you can help with my problem I would be grateful

 

http://www.majorgeeks.com/images/grenade.gifWelcome to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

You say you can't open any files because it prompts to choose a program to use, correct? Is this only on shortcuts? I need a little more information before we can start on a fix.

Also, as a reference I will post our initial instructions for Malware Removal.

 

First of all thanks for your help . The problem is happening when I try to open anything . Tried to install malware removal tools asked what program to use . Started in safe mode and tried to open msconfig asked what program to use.restarted tried to open document file gave me this c;\windows\system32\rundll32.exe (Application not found) .exe is not a valid Win32 application is another screen that has popped up The only way I can get anything to work is to right click -click-run as- run as administrator that only on wireless manager and Mzilla Firefox. If you need anything else let me know. thanks again

 

What Operating System are you running?

 

Windows XP service pack 3

 

Download the attached file, save to your desktop and try to extract the contents.

If you are able to extract, right click on the file and select Install. After you complete this, try again to run the steps in the READ ME.

 

Did everything you said to do and it works. Installed and went though the read me file so thank you very much. If you don't mind what was going on. (the problem)

 

If you ran all of the steps in the READ ME then I would recommend attaching the requested logs so we can confirm you're clean. Just because there are no obvious symptoms doesn't mean you're clean.

It's malware making changes to your registry.