not able to connect to internet unless in safe mode

Pepi · Nov 29, 2008

HI, I'm a first time user...
Cannot connect to internet unless in safe mode. All other functions seem to work all right. In safe mode I can connect to all websites I've tried EXCEPT Gmail, can't bring up the mail account. iGoogle opens though.

I've gone through the READ & RUN ME FIRST, Malware Removal Guide. One step I could not figure out was : Emptying the Norton Protected Recycle Bin. I could not find it. I've done all of the other steps though and still unable to connect other than in safe mode.

I will attach the logs. I am

This is my daughter's computer but as far as I know, one day (at college) she was online just fine and the next morning was not able to get on line. She is not aware of anything in particular that was different. I'm not sure if she'd shut down the computer or left it running. (she's not here to ask at the moment)

Pepi · Nov 29, 2008

Pepi said: ↑

HI, I'm a first time user...
Cannot connect to internet unless in safe mode. All other functions seem to work all right. In safe mode I can connect to all websites I've tried EXCEPT Gmail, can't bring up the mail account. iGoogle opens though.

I've gone through the READ & RUN ME FIRST, Malware Removal Guide. One step I could not figure out was : Emptying the Norton Protected Recycle Bin. I could not find it. I've done all of the other steps though and still unable to connect other than in safe mode.

I will attach the logs.

This is my daughter's computer but as far as I know, one day (at college) she was online just fine and the next morning was not able to get on line. She is not aware of anything in particular that was different. I'm not sure if she'd shut down the computer or left it running. (she's not here to ask at the moment)
Click to expand...

2nd post

Pepi · Nov 30, 2008

UPDATE: I've got things working now. I needed to try to correct the problem before the end of the weekend so struck out on my own. I uninstalled and reinstalled Windows Service Pack 3. Apparently there was a problem with the first install. This corrected the problem, I am now able to connect to the internet in normal mode.

Pepi said: ↑

HI, I'm a first time user...
Cannot connect to internet unless in safe mode. All other functions seem to work all right. In safe mode I can connect to all websites I've tried EXCEPT Gmail, can't bring up the mail account. iGoogle opens though.

I've gone through the READ & RUN ME FIRST, Malware Removal Guide. One step I could not figure out was : Emptying the Norton Protected Recycle Bin. I could not find it. I've done all of the other steps though and still unable to connect other than in safe mode.

I will attach the logs. I am

This is my daughter's computer but as far as I know, one day (at college) she was online just fine and the next morning was not able to get on line. She is not aware of anything in particular that was different. I'm not sure if she'd shut down the computer or left it running. (she's not here to ask at the moment)
Click to expand...

TimW · Dec 1, 2008

Good to know.....as this did not appear to be malware related.

Pepi · Dec 2, 2008

I have another possible issue here. After I got back on line in normal mode, I ran Ad-Aware, I did a full system scan. It came up with 2 items, I am sorry, I don't remember what they were called, something like "MRU" or something like that. I removed them. After that, I could not get online in normal mode again. Because the computer had to go back to college...... I restored the system back to before the scan (I'd done the Toggle System Restore procedure) and it worked just fine again. So, I'm wondering if there is a problem with Ad-Aware and Service Pack 3? or, did I remove something I should not have? Should I uninstall Ad-Aware and just use Spy Bot?

Also, I'm also needing to know if the antispyware that you have us install during the READ & RUN ME FIRST procedure continues to work on the computer or is it just a one time run that then should be purchased after the initial download? What anti-spyware do you recommend?

Thank you
pepi

TimW · Dec 2, 2008

Uninstall Ad-aware as it is virtually useless. The two programs we had you install ( SAS and MBAM ) are both fine to keep as backup scanners.

If you are not having any other malware issues, then:

We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection, but are effective as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.

If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required

"%userprofile%\Desktop\combofix" /u

Notes: The space between the combofix" and the /u, it must be there.

This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.

Delete the C:\combofix folder from combofix (if it exists)

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Go to add/remove programs and uninstall HijackThis.

You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip

If you are running Vista, Windows XP or Windows ME, do the below:

Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.

Then reboot and Enable System Restore to create a new clean Restore Point.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

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not able to connect to internet unless in safe mode

Pepi Private E-2

Attached Files:

ComboFix.txt

MGlogs.zip

mbam-log-2008-11-28 (23-29-56).txt

Pepi Private E-2

Attached Files:

SUPERAntiSpyware Scan Log - 11-28-2008 - 12-05-42.log

Pepi Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Pepi Private E-2

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member