WinCtrl32.dll Trojan - Won't go away

Discussion in 'Malware Help (A Specialist Will Reply)' started by bonusmarch, Dec 14, 2008.

  1. bonusmarch

    bonusmarch Private E-2

    I tried using AVG, Ad-aware, SuperAntispyware, scan the registry, ccleaner, and etc, but I am still unable to get rid of the WINCTRL32.DLL in the C:\windows\system32\winctrl32.dll

    Your assistance is highly appreciated. I attached the MGTools log to this post.

    Thanks.
     

    Attached Files:

  2. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    http://www.majorgeeks.com/images/grenade.gifWelcome! to MajorGeeks.com!http://www.majorgeeks.com/images/grenade.gif

    Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.
    • Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
    • Then search for TDSSserv.sys
    • Let me know if you find this or not.
    • If you do find it, right click on it, and select Disable. Do not try to uninstall it.
    • Also if this is found and you disable it, then reboot and see if you can run the other scans that would not run.
     
  3. bonusmarch

    bonusmarch Private E-2

    That was an easy fix. After disabling that driver in the device manager, i was able to remove the tsdd* files. I restarted the PC, and performed a scan using AVG. It removed all the files and my computer returned to normal operation.

    Thanks for the assistance. I really appreciate it. :)
     
  4. bjgarrick

    bjgarrick MajorGeeks Admin - Malware Expert

    Glad that helped however if you noticed in my previous post I mentioned "don't try to uninstall" and to proceed with the rest of the scans. ;)

    I would recommend completing the remaining steps of the READ ME and attaching all requested logs so we can finish cleaning your system.
     

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