Multiple Problems

Discussion in 'Malware Help (A Specialist Will Reply)' started by Bluekaze, Jan 18, 2009.

  1. Bluekaze

    Bluekaze Private E-2

    I followed the Malware Removal Guide, but I am still having problems.

    1. Computer does not shutdown or restart. I left it on overnight to shutdown and it still says logging off.

    2. The Network Icon does not show that I'm connected to the internet. It just has the red x all the time. Whenever I hover the mouse over it the small window does not appear.

    3. A bunch of windows umm... whatever they are called does not respond. Ex: Windows Task Manager does not open.

    4. Windows Installer hangs when I try to install or uninstall anything.

    5. Windows Update hangs when I search for updates.

    Note: I found out that the problems occur when the WLAN autoconfig service is on. Everything works fine when it is disabled before start up.

    Here are the logs.
     

    Attached Files:

  2. Bluekaze

    Bluekaze Private E-2

    Other log.
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Your logs are all clean! Thus your problems are most likely not related to malware and you would be best continuing to work in the Software Forum where you already have a thread. Everything you mentioned sounds more like Windows OS problems and possible registry issues.

    We can do one more check ( just to be thorough ) for rootkits but I don't expect to find any problems.

    Run this Trend Micro RootkitBuster and report back if anything is found.

    You also should update your TrendMicro software and run a fullscan just to be on the safe size.
     
  4. Bluekaze

    Bluekaze Private E-2

    I ran RootkitBuster and nothing was found.

    Then, I ran Trend Micro Internet Security and something odd happened. During the scan, it said 101 potential threats found, but after the scan it showed just 1 item called Adware_MemWatcher.
     
  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    We cannot comment without seeing a log that shows what it is finding and where. This could just be a false detection of the other rootkit scanner. Or is could just be left overs in system restore or quarantine folders.

    Please perform our final steps and then see if anything is detected.
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /u
        • Notes: The space between the combofix" and the /u, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
      • Delete the C:\combofix folder from combofix (if it exists)
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     

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