How to remove win32/virut

Discussion in 'Malware Help (A Specialist Will Reply)' started by jpet, Feb 11, 2009.

  1. jpet

    jpet Private E-2

    I have the win32/virut virus I believe. I have spent all day trying to follow your directions posted before I sent in for help. I haven't gotten very far though. I cannot reboot because something is missing for windows and I can only go into safe mode. I cannot access my control panel, it says I am missing the .exe file for it. Here is what I have done so far.

    I got the virus about a week ago. I had an old Norton, but hadn't updated it, so this is completely my fault. I will not make this mistake again. I tried to unload Norton and load AVG free. I'm not sure I ever got Norton completely off, but I did get AVG. I also downloaded Malwarebytes which got rid of some things and I thought I was okay. Yesterday my machine started going haywire. I could no longer access my control panel and was having trouble. I rebooted and couldn't get out of safe mode. I found my disks and was able to reset to an earlier date. Unfortunately not before I got the virus. After I reset I ran AVG again and found win32/virut in everything. I was going to follow your instructions and wasn't able to access the control panel so I reset again. Got to the control panel and went through the malware list. I had none on the list. Decided to go back into control panel and was unable. I downloaded and ran cc cleaner. Emptied the vault and the recycle bin.

    I know I haven't done all you have asked, but I really need the help and am willing to follow your directions. I did everything on the list that I could without rebooting including all the downloads. I'm not sure what to attach to this message for your help.

    Thanks,

    Jennifer
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Which EXE file are you being told is missing?

    Unfortunately Virut infections can leave a PC in an unreliable/untrustworthy state which really means a reinstall could be your safest option. Attempting to clean it up can frequently lead to a PC becoming totally unbootable because necessary system files could wind up getting deleted if they cannot be clean.

    Norton knows of this infection. See:

    http://www.symantec.com/security_response/writeup.jsp?docid=2006-051402-1930-99&tabid=3

    However if you do not already have a current updated version installed, it could be a problem trying to get it installed and updated to run a scan. Even then, it could potentially break your PC.

    You could try running a couple of online scanners which I will list below but remember what I said, "attempting to clean this up, could leave your PC unbootable". So if you wish to try cleaning, continue on with the below.


    Using BitDefender Online Scan

    Trend Micro Housecall
     

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