Wife's Notebook PC scrubbed - Log Files Missing

That is the only way we will have logs now unless you still have them in their default locations too. Look for

C:\MGlogs.zip
C:\combofix.txt

And also look for the SAS and MBAM logs in the below folders (note that you need to substitute your wife's real user name where I have the word User

C:\Documents and Settings\User\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs


C:\Documents and Settings\User\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

 

Re: Wife's Notebook PC scrubbed - now have the logs

Sorry about that. I forgot you said it was Vista. Vista logs are not in Docs and Setting your logs are here:

C:\Users\Sugarchile\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs

C:\Users\Sugarchile\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs


Your logs are clean but you do need to fix the below which is remapping your Symantect LiveUpdate links.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O1 - Hosts: 67.238.46.168 liveupdate.symantec.com
O1 - Hosts: 67.238.46.168 liveupdate.symantec.com

After clicking Fix, exit HJT.


Then if you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

Yes! Something must have removed them after you attach your initial logs.

 

You're welcome. Surf Safely!