Tech Support Customer Story

I have no idea how many remember, but I posted a story from work a long while back, about the guy who thought that it's quite possible to fit desktop Ram into a laptop, if you have access to a dremel. Today I talked to another one of those rare gems... The conversation went as follows:

Me: Well, sir, this is performance RAM, so you if you want the full performance that we advertise you need to configure it correctly in your BIOS. What voltage have you been running this memory at?
Customer: I don't remember, let me go to the BIOS and look…
Me: Of course. *waits*
Customer: Okay, so which unit am I looking for here? Megahertz? Nanoseconds?
Me: …
Me again, after recovering: Well, er, voltage would be measured in volts.
Customer: Is that the frequency?

It went downhill from there.

Thankfully, by the time I got home my husband had gotten bored waiting for me and opened a bottle of shiraz. My brain cells are slowly recovering.

 

LOL, jerk buys high end stuff and doesn't know what a volt is? Is it going to OC itself?rolleyes:-D The dremel story still takes the cake though. roflmao

 

"nanoseconds"?

that would be an interesting way of showing your memory voltage

 

:-D Mimsy, I bet you get some crazy calls!

I can take working memory out of my laptop, use my dremel tool on it and it won't work in a desktop PC. I got some dremel skillz..

 

So what? There's nothing wrong with not knowing all your hardware settings off the top of your head. I certainly don't. Go in your BIOS and look, I don't mind waiting. I do mind if you don't know what you're doing when you're in there though.

 

honestly though sometimes a restarts does fix the problems

 

Tech support is the most frustrating especially when you know more than they do -__- Honestly most of them have there little manuals in front with step by step guides for the most common things. Even if your situation is completely different they will still run you through the same basic steps that merely waste your time forgoing any real help.

They do have good tech support out there but you will only find them at the higher tiers for the most part.

 

I'm second tier... and none of us have read a manual of any kind in years. Matter of fact, that's a point of pride for us.

Laura,
I ask for voltages and stuff because we do RAM upgrade tech support, and there's two kinds: Standard RAM, where you plug it in and (ideally) forget about it, and just move on to enjoy a faster computer. And then there's the Performance RAM. I try to explain it to my customers as "the sports car version", that gives them much higher performance, but at way higher maintenance and shorter shelf life. And if all you ever use your computer for is the equivalent of puttering to work every day while obeying all speed limits, then you don't need it. Buy standard.

Make more sense?

 

hey mims do you get to do it from home?

 

Not the phonecalls, no. But when I was on the email team, they let us do it from home.

 

Ya I would love to be able to do something like that part time from home just for some extra money

 

well i just got off the phone with one of the most competent tech support guys ive talked to in a long time. i'll spare you all the long story, but ive had a problem with a database for a long time. all information i had was wrong since i didnt set it up to begin with so i was completely lost. turns out, web access to the database was not through IIS like i was told. the tech support guy was no trial and error. he remote accessed into my server and fixed it in 5 minutes. its refreshing to know there are still excellent tech support people out there.

 

Well, we're a call center, so we want you full time and on the premises, or not at all. But we are hiring right now... back-filling positions

 

I need a job Mimsy!

 

Sweet! I'll let you know when they're posted externally

 

I will move Mimsy, I need a real job. Willing to learn book stuff and all! :-D

 

You gonna have no time to answer phones when you king of the Canadians. Or does that go on the back burner for a coupla years?

 

Darn, there I was thinking that you are a philanthropist or a politician. :-D

 

Well, until my restructuring of the Canadian government, I have to be a good little capitalist and work. Now if any of you want to donate to the takeover of Canada fund, I will accept donations. :-D

 

They don't really put a lot of stock in book knowledge where I work. Do you know computers? Can you prove it? Good. Do you have customer service experience? Cool. When can you start? LOL

 

Well... wouldn't you know that we already have a conservative government, so not much change would happen if you would be our next self crowned emperor. LOL Health Care is in the hands of the provinces so the feds can do nothing about that one.

Asking for donations seems particularly standard requests from politicians. No you're not considered a charity Fred. As for donations for the anticipated takeover, guess that Canadian $$ wouldn't do it. It's way below the USA currency and to round it off, the Queens picture is on it. Guess we'd have to change that into Fred's picture when you show up at the border? The Queen of England would not be amused. LOL

PS: or would you rather move to Vizima, Temeria?

 

If I can live in the wealthy part of Vizima, where the streets are safer and the laws are actually being enforced, sure. Can I be friends with Geralt?He is really generous when it comes to buying drinks for redheads, and he has this way of moving that just oooozes testosterone... :drool