false symantec pop up windows

Hello, ccampboyle

I am currently reviewing your logs and will get back to you with a set of instructions as soon as possible. Our queue is working the oldest threads first.

Thanks for your patience.
dr.m

 

:wave

Sorry for the delay in getting back to you, ccampboyle -

The below fixes are specific to your problem and should only be used for issue(s) on this machine. Also, please do not install any other software while we are still working with you unless instructed. Once we have given you the all clean and final instructions you will be free to install what you want.

I strongly recommend that you clean up your Desktop immediately leaving only links. Do not store downloads, exe files, iso files....etc on your Desktop. First it is not a safe place to keep them (i.e., you may loose them due to malware, and a cluttered Desktop is an easy hiding place for malware), and last but not least it can have an effect on your PCs performance.


Step 1:
Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


Step 2:
Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

Step 3:
Running HostXpert to Reset Default Hosts File

Step 4:
Run Ccleaner

Step 5:
Now go to this link MGTools and download the new version of MGtools....overwrite your previous MGtools.exe file with this one.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, use right click and select Run As Administrator).

Then attach the below logs to your next reply:

• C:\MGlogs.zip

Make sure you tell me if you had any problems running this procedure and give a description of how things are working now!

dr.m

 

You're welcome!

Your logs look good! If you are not having any other malware problems, it is time to do our final steps:

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif