Huge Virtumonde Infection

Welcome to Major Geeks!


First a few comments.

• you are not supposed to be running the cleaning procedure in safe boot mode. We want you to run it in normal boot mode unless that is not possible. Your logs are not as useful when obtained in safe mode because many things could be missing that would only show in normal boot mode.
• you did not update to the current version of SUPERAntiSpyware. You are running and old version and need to uninstall it and then download and install the current version. This is necessary to get the proper program version. Then you also need to update the database during the installation. Do this and run a new scan and attach this log.
• you did not download and use the current version of MGtools. You are severely out of date. I will have you update this during my instructions further down.
• Even worse then all of the above, you are using a severely outdated version of Windows XP. You only have SP1 and are very susceptible to hundreds of infections including Conficker (do a Google on this an you will see why you need to update).

You are reading this incorrectly. System Idle Process is not really a process. It is actually the idle time your processor has. That means the time spent not doing anything and 92-99% is normal and expected.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
AVG Anti-Spyware 7.5 This was discontinued long ago. SUPERAntiSpyware is much much better anyway.
Java(TM) 6 Update 11

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Documents and Settings\Jonathan Kendall\Local Settings\temp\

Now run Ccleaner to clean out only temp files and nothing else!

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

No! You can sometimes (not always) just remove things that cannot be removed in normal boot mode by using safe mode. However our procedures rarely require use of safe boot due to the tools we use.

If you are referring to the mostly black screen seen for awhile when booting up then it only says Windows XP at that point. After booing up if you right click on My Computer and select Properties, you will see which version of Windows and which service pack level.

I cannot give you a full list of all the features that have changed. You could inquire in the Software Forum, but SP2 alone gets you the Windows Security Center and their poor firewall but it is better than no firewall at all. There are hundreds of security updates you are missing and you are severely at risk. In addition, some software now even requires a minimum of SP2 to even work. Here is one quote from Microsoft about SP 2:

You will have to discuss this in the Software Forum. Make sure that you give the full word for word error message. But do the below since it is Java related.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)

After clicking Fix, exit HJT.

Delete the below folder if it exists:
C:\Program Files\Java


Your logs are clean.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
8. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome. Surf safely!