Trojan TDSS & Virtumonde- Some of the scans do not run...

The logs are always saved. Please attach it. You can find it here:

Code:

"C:\Documents and Settings\Mariela\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
Jun  6 2009        4148  "mbam-log-2009-06-06 (01-15-54).txt"

You MUST shutdown all other security software as instructed before you run ComboFix. Shut down Ad-Aware's Ad-Watch and Symantec software and then try running ComboFix again. Then attach the C:\combofix.txt log.

Continue on with the below no matter whether you can run ComboFix or not.


Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Alright now re-run (one at a time) SUPERAntiSpyware and Malwarebytes. Make sure you UPDATE them first. Then run a new scan and fix what they find. If they find anything for you to fix, immediately reboot after fixing. Then attach new logs.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

After clicking Fix, exit HJT.


How things are working?

 

The reason for running them again was to finish cleaning things up since I expected a few stranglers to be hiding after other steps were completed. As long as they are coming up clean now, you are okay.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
   • Delete the C:\combofix folder from combofix (if it exists)
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
8. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!

 

You're welcome.

You are most likely referring to either something to do with C:\Windows\nircmd.exe or C:\Windows\pev.exe (I'm just guessing because you were not specific). If so these are not problems. They are just programs used by ComboFix and many other tools. If you are referring to something else, you will have to tell me exactly what or attach a log.

 

Like what? Be specific and give full path file names and names of the infections it thinks it is finding.

Comodo's documentation may explain how to get a log. It may not be so straight forward. See around page 67+ in the below

http://personalfirewall.comodo.com/Comodo_Internet_Security_User_Guide.pdf

 

Let's see if we can figure out what that file is. Put a copy of the c:\windows\system32\pm.exe file into a ZIP file and attach it here for me to look at.


If you don't know how to ZIP a file, you can do the below.

Click Start, Run, and copy and paste the below into the run box and then click OK.

%systemdrive%\MGTools\zip "%systemdrive%\collect.zip" C:\Windows\system32\pm.exe

Then attach the C:\collect.zip file to your next message.

 

You're welcome. Surf safely!