this is bad

You have something running for network protection called PCShield --> can you stop it? If not, we can remove it from your startups.

You may wish to use one of these:

Startup Manager

Startup_CPL

Go to start / run / and type services.msc ---> then scroll down to MSIServer and stop it, then set it to manual.

Please use add/remove programs to uninstall:
Viewpoint Media Player <-- should have been uninstalled in step 1 of the READ ME

Now use windows explorer to find and delete:
c:\windows\king-uninstall.exe
c:\windows\kinginstaller.exe

The lack of RAM is probably why you are having many problems...esp. with SP2:

Total Physical Memory 256.00 MB
Available Physical Memory 82.25 MB

You need 4x that amount to adequately run your system.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

I didn't ask you to remove Real Player. And I wouldn't have asked for a new MGLogs if I didn't want it.

 

In what way did I belittle you? I only pointed out that you were doing something I hadn't asked you to do, and had not done what I had asked you to do.

Now let's get on with it.

Go to start / run / type "services.msc" without quotes and when it opens, scroll down to windows installer - double click it and if it is in auto, stop the service. Then set it to manual.

Now, not knowing what pcshield is, let's also stop that from running:

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

You have this on your desktop, but it is not in your add/remove program list:

Does it run?

Now I want you to go to run again, this time type msconfig --> hit enter. Go to the startup tab and tell me what this is:

If you do not know, then do the following:

Copy the bold text below to notepad. Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

And this is still showing in your logs:
C:\WINDOWS\king-uninstall.exe
C:\WINDOWS\kinginstaller.exe

So try double clicking the uninstall.exe and lets see if it will uninstall.

Now after doing all of the above, let me know what you did and what happened and then run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\MGlogs.zip

 

Your logs are clean....as to the Windows installer issue, you could try running this:
Windows Installer Cleanup.

But I think you would be better off trying to Download SP2.

For additional assistance, please post in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real-time protection. They are useful as backup scanners.They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
5. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
6. Go to add/remove programs and uninstall HijackThis.
7. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
8. If you are running Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
9. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!

 

Both links work for me. I suggest you clean out your internet temp files and try again.

 

You need to post in the software forum to get your windows installer issue worked out.