High-Speed USB hub?

I just reinstalled XP and got a message re my external hard drive that I've never gotten before - I've had the drive for almost 2 years.

"High-Speed device plugged into non-High-Speed USB hub"

I know enough to know what this is telling me, but not enough to know what to do about it!:-o

From what I can tell I don't really have a lot of options as to where I can plug in the the cable I am using.....

Thanks!

 

This post really didn't make much sense or have a specific point - I'm sorry.

How do I tell the difference between a high-speed hub and a non-high-speed hub?

How do I know whether or not I'm using the correct cable?

Using this external drive has become incredibly slow and anything I can do to speed it up would be awesome!

Thanks

 

does your windows installation have at least service pack 2 installed? use windows update, or get service pack 3

http://majorgeeks.com/Microsoft_Windows_XP_Service_Pack_3_d4323.html


you may also have to get the proper chipset drivers from the motherboard manufacturer

 

I have 4 ports, none of them are labeled.

I get the same message with all of them.

Attachment is what Device Mgr says.

I have service pack 3.

So, I either need the correct driver or I need to put USB 2 ports in?

Will any computer support USB 2? Mine is pretty old, well....really old in computer years.:-o

What should my next step be?

Thanks!

 

do you know if you had the same problem before you reinstalled xp?

usb 2 is sorta old now, so chances are you have it, you just need the proper drivers. you can run everest and get a hardware report to see what type of motherboard/computer you have and we can try and help you get the chipset drivers for it. unfortunately I will be on vacation for a week so hopefully someone else will be able to help you out.

http://majorgeeks.com/EVEREST_Free_Edition_d4181.html

 

thesmokingun - thanks for your help and have fun on vacation!

I didn't notice it before reinstalling xp......but that may be me just not noticing it:-o

I printed out a bunch of info with Belarc Advisor before reinstalling - would that have what I need on it or should I still do Everest?

Thanks!!

 

Would this be a safe download?

I keep getting an error message about one of my external drives ever since reinstalling xp. It was suggested in the Hardware forum that I might need new chipset drivers.

Would this download work?

Thanks!!

 

Re: Would this be a safe download?

I need some computer specs, please

 

Thanks!

My computer is an HP Pavilion a384x.

I printed out a bunch of stuff before I reinstalled Windows, is this what you need?

Main circuit board : ASUSTeK Computer INC. A7N8X-LA Rev1.xx

Thanks again

PS I will do the Everest thing - be back soon to post it.

 

Here's Everest. Thanks again

 

your everest report shows that you have usb 2...do you have the drive plugged into a usb port on the front of the computer? or in the back, near the keyboard/mouse ports? It could be that the ports in the front of the case do not support usb 2.0 but the rear ones do. I've had a computer that was like that.

 

Nope, it's plugged into the back. I use the fronts for my camera, could it be the other way around, the fronts are USB 2.0? Are the ports labeled in any way? I'll try it out and let you know.

Thanks!

 

OK, two things, the first pretty embarassing - right on the front two ports it says in very clear noticeable type : USB 2.0 :-orolleyes

BUT...I still get the message when I plug my drive in either of these :confused

Thanks again!

 

Thank you so much Halo - I downloaded, installed, was prompted to restart, said yes, the computer restarted, I plugged my drive in and got a pop up telling me the device could perform faster if I plugged it into a USB 2.0 hub......:cry

I kept all the pre-checked options during installation, hopefully that was OK.

I also tried uninstalling all the hubs/ports (earlier today, before installing the new driver). That didn't work either - should I try that again though since installing the new driver?

Thanks for your patience!

 

I think that did it Halo, thanks - you da GEEK!! Unless I somehow clicked to not show me the popup anymore, I'm able to plug the drive into any of the ports and not get the message. Woot and thanks again

 

Hey, thanks - I was wondering if there was a way to find this out - I'll give it a try, I still have Everest right on my desktop!

Thanks again Halo!