No permissions for SAS, MBAM, COMBOFIX, only root and MGTools

You ran SAS on Aug 6, 2009. Please attach this log first and then continue with the next instructions.:

Code:

"C:\Documents and Settings\HP_Owner.GINGER13\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
Aug  6 2009       32712  "SUPERAntiSpyware Scan Log - 08-06-2009 - 21-36-57.log"

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java(TM) 6 Update 13

Also uninstall the below adware:
Media Access Startup


Please double-click the RootRepeal.exe previously downloaded.

• Select File then Scan
• On the Select Drives form select drive C by "ticking" the box for drive C and click OK
• When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
  • C:\WINDOWS\win32k.sys:1
  • C:\WINDOWS\win32k.sys:2
• After Wiping all files, immediately reboot your pc!

After reboot, run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O15 - Trusted Zone: http://www.auctionarms.com
O15 - Trusted Zone: http://www.facebook.com
O15 - Trusted Zone: www.midwayusa.com
O15 - Trusted Zone: www.thefiringline.com
O23 - Service: AntipyPro_12 (AntipPro2009_12) - Unknown owner - C:\WINDOWS\svchast.exe (file missing)
O24 - Desktop Component 0: (no name) - http://blst.msn.com/as/wea3/i/_blue/shadow.gif

After clicking Fix, exit HJT.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.




Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now delete all files in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\TEMP
C:\Documents and Settings\HP_Owner.GINGER13\Local Settings\Temp\

Now try to run SUPERAntiSpyware, Malwarebytes and ComboFix per the cleaning instructions.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.


Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).




Then attach the below logs:

• C:\avenger.txt
• the logs from SUPERAntiSpyware, Malwarebytes and ComboFix if they ran
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Just finish the rest of my instructions with the Avenger fix and make sure to redownload MGtools.exe as requested. I just updated it again a few minutes ago.

 

Now download and save this XPsp3bu.exe to your C:\ root folder. You must do this properly. Now run the XPsp2bu.exe program by double clicking on it. You may or may not notice a quick flash of a black window. This is normal. The program runs quickly and just extracts some files we need.


We will now run Avenger again to remove some malware and also to replace some files that are missing that you need. Also we will attempt to have Avenger run ComboFix automatically at reboot time. Not sure if this will actually will work but be prepare to see ComboFix and allow it to run if you see it pop up.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O15 - Trusted Zone: http://www.auctionarms.com
O15 - Trusted Zone: http://www.facebook.com
O15 - Trusted Zone: www.midwayusa.com
O15 - Trusted Zone: www.thefiringline.com
O23 - Service: AntipyPro_12 (AntipPro2009_12) - Unknown owner - C:\WINDOWS\svchast.exe (file missing)
O24 - Desktop Component 0: (no name) - http://blst.msn.com/as/wea3/i/_blue/shadow.gif

After clicking Fix, exit HJT.

• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

No we do not have a formal process for donations although some of us have PayPal accounts; however this is purely at your discretion.

First please uninstall both Malwarebytes and SUPERAntiSpyware and delete any previous copies of their installers that you may have downloaded.


Now we need to use try and use ComboFix since it was able to run last time

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Also delete all files and subfolder in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\temp

Now download, install, update and try to run scans using the below links for SUPERAntiSpyware and Malwarebytes:

• SUPERAntiSpyware
• Malwarebytes Anti-Malware

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• the logs from SUPERAntiSpyware and Malwarebytes if they ran
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

You will have to try uninstalling it. Then reboot. After reboot try reinstalling it.

Your logs are clean.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

That was because you had not used the current version of MGtools in your other thread and thus the source of your problem was not visible. You were about 4 months out of date.

 

Yes this is a new problem that was not there before. Also a couple other items showed up in your hosts file. Do the below.



Download HostsXpert and then follow the below steps.

• Unzip HostsXpert.zip
• It will create a folder named HostsXpert in whatever folder you extract it to.
• Run HostsXpert.exe by double clicking on it.
• Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
• Click Restore Microsoft's Hosts File and then click OK.
• Click the X to exit the program

Now download the current versions of ComboFix from the below link. Save ComboFix.exe to your Desktop

• combofix.exe

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: Shell=Explorer.exe logon.exe

After clicking Fix, exit HJT.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:



Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Looks like you reinfected youself when you installed some Sukoku junk and also JuicyAccess Toolbar. You need to choose your websites more carefully. If you keep reinfecting yourself as soon as we are finished cleaning your PC, it means you are not following the instructions we gave you in the How to protect yourself link. If this continues to be a problem, we may refuse to help you.

Begin by uninstalling the below:
JuicyAccess Toolbar
Sukoku 1.0 build 114


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You should not be running anything unless we ask you to run it. Running things not requested is the fastest way to break your PC or to confuse to removal process.

They are also better because they are better at detecting and removing malware.

ALL the instructions in that link are important. There is so much more in there than just installing applications. FireFox is not a necessity but proper protection, properly updated software.....etc is important. The person using the machine needs to understand the info too or it is just a waste of time trying to fix the PC since like here, they will just reinfect it almost immediately unless the learn safe surfing habits.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Back in msg # 17 I asked that you uninstall JuicyAccess Toolbar but I still see it. Is there a reason for this? Are you not able to uninstall it? Try using this Your Uninstaller! 2008 to uninstall it if you were having a problem.

Run C:\MGtools\FixFA.bat by double clicking on it. The reboot the PC.

Tell me what problems if any remain.

 

Delete your old logs and empty your Quarantine from Endpoint and only look at new info. We don't care about the past since we already removed thos problems. We also don't care about anything reported in System Volume Information since that would be System Restore and will be removed when it is toggled after all cleaning is finished.

Correct. It runs quickly to restore some settings and just ends.

Not on my list of things to use.

Download the current version of MGtools and run it. Attach a new log so we can see where things stand.