12029 Error HELP!!!!!!!!!!

My IE8 has been fine until a couple of days ago. Then I kept getting 'Oops, the link is broken...' message. having spent hours with AOL updating internet/router settings etc, the router is ok and I can get on web using AOL. Unfortunately, I can't get to my workpages with AOL!!! hence the crisis.

Desperately in need of help. I've pasted the diagnostic check below:

Last diagnostic run time: 10/03/09 11:56:12 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity
info HTTP: Successfully connected to www.microsoft.com.
info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers
DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settingsisabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info This computer has the following default gateway entry(ies): 192.168.0.1
info This computer has the following IP address(es): 192.168.0.2
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 207.46.193.254 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.0.2



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [TCP/IPv6] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IPv6] passed the loopback communication test.
error Provider entry RSVP UDP Service Provider could not perform simple loopback communication. Error -1.
error Provider entry RSVP TCP Service Provider could not perform simple loopback communication. Error -1.
error A connectivity problem exists with a base winsock provider.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=AOL, Device=WAN Miniport (L2TP), MediaType=TUNNEL, SubMediaType=NONE
info Network connection: Name=MSN, Device=Sony Ericsson Device 3017 USB WMC Data Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Orange GPRS, Device=Sony Ericsson Device 3017 USB WMC Data Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Orange 3G, Device=Sony Ericsson Device 3017 USB WMC Data Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=The Internet (2), Device=WAN Miniport (ATW), MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
info HTTPS: Successfully connected to www.microsoft.com.
error Could not make an HTTP connection.

 

Hi and welcome the the forum

Here in the UK, whenever I'm called to an AOL connection that uses a router, I always set the router to make the connection, leaving the user free to use whatever browser or computer they wish and it also removes an unneeded layer of complexity from the networking components <rant over>

Ok, which country are you in, what version of Windows and Service Pack level? What make/model of router? Have you opened a ticket/asked for help in the AOL forums/web support?

 

Thanks SATROW.
I'm in the UK. Windows XP (service pack 2 I think). Router - Netgear 54Mbps Wireless ADSL Moden Router DG834G.
Spoken for over an hour with a technician @ AOL. They were happy that I could get on the net with them, not very worried about the problem I had with IE. Problem is, I won't be able to get to them until middle of the week!

 

I'm unable to have a 'live chat' with anyone at AOL or Microsoft - maybe part of the problem? Microsoft Support unavailable until Monday but I'm unable to call them until midweek - hospital with baby. Need to get it sorted before we go on a.s.a.p.

 

Ok, fine, probably no point in trying to use MS support at this stage because it's probably an AOL UK bug or possibly some kind of infection.

I'm assuming that you were instructed to reboot the PC and the Router at some stage during your tech 'phone calls.

If you can follow the instructions on this page and report your findings back here, it will help. I'll try to find the current router settings for direct connection to their network.

 

Yes, I did the whole reboot and reset the router on IE during the phone calls. I'll try that now.

 

All basics are covered. There has been no change in how the PC has been set up and now new equipment that might interfered in the last year.
1. Caernarfon exchange - WNCA
What exchange are you connected to ? (See SamKnows)
Is your exchange experiencing any outages ? none that I can see
4. Do you have other telephone extensions ? Yes, but has worked fine for over a yearDo you have an NTE5 master socket and if so have you tried connecting your modem directly to the test socket ? See the Members Help article Do I have a test socket and how do I use it ? n/a
Are you having any other voice related problems such as noisy lines and ringtone / ringing issues ? - NO
What modem are you using ? Make, Model and Firmware ** - NETGEAR ADSL 54Mbps DG834Gv3Have you tested with a different modem? Make, Model and Firmware ** - NO
Are you using a telephone extension lead to connect your modem to the telephone socket ? See Telephone Extension Leads, Do Not Use Them - NO
What is your modem line attenuation down and up? (From modem status page) ** ?page not opening
What is your modem SNR Margin down and up (From modem status page) ** ?page not opening
What is your operation (connection) mode (From modem status page) ** ?page not openingAre you experiencing the disconnections at any specific time ? No, seems random. Will open Google, BBc and then break down when opening links
What lights change on your modem when you get disconnected ? All lights stay onWhich Operating System are you using on your PC / mac (and which version) ? XP service 2?

 

Also noticed that whenever any page on IE may rarely open, the images aren't available

 

Try resetting IE8 first.

 

Just reset it but I did this a couple of times this morning too.

 

Just checked, I've Service pack 3

 

(Your link to the router for the missing router stats.)

Ok, let's try IE without ActiveX and extensions.Start > (All) Programs > Accessories > System Tools > Internet Explorer (no Add-ons) or Windows key + R, type iexplore –extoff and hit Enter.

Also, can you restart in Safe mode with networking and test IE? Keep tapping F8 before the Windows screens appear and use the up/down arrows to select it.

Can you test with a different browser like Firefox or Opera?

 

OK. I've selected no add-ons and I'll get to try the IE in SAfe mode now. IE is the only browser I have.

 

Tried it in Safe mode but IE nor AOL were working - connection failures. Now back to how it was.
Would a normal system restore to a point s couple of weeks ago put it riht?

 

Ah yes, of course - your PC is set to use dialBB or whatever it's called to start AOL before you can use the internet; we'll need to fix that and set the router to deal with holding the connection open.

Yes or no - LOL, really, if you can get SR to run successfully, it may fix it. As uninstalling IE8 then testing with IE7 (it'll show once IE8 is uninstalled) and reinstalling IE8.

You can download, install and test using Opera or Firefox from the links I gave you earlier, we need to see if this problem exists outside of IE.

 

Installed Firefox. Problem loading page - connection timed out!!!

 

Ok, what firewall and antivirus do you have? Have you used any others and uninstalled them?

 

Windows is deactivated, as are the AOL security features. I'm using McAfee.