No sound after XP install

Hi, Ive checked the other posts and the answers didn't help me.

I have no sound after installing XP Pro. I have Logitech X-240 speakers that dont require separate driver. I've done so many different things to try and help that now I don't know up from down. I've attached an Everest Report in hopes someone can tell me about the motherboard. Ive got a custom built pc

Thank you in advance

 

By "doesn't require seperate drivers" I presume you mean the speakers use a stereo "headphone" jack to connect to the PC? That being the case have you checked to see if the speakers are working by plugging them into an MP3 player or something similar? Have you checked that Windows own volume controls are turned up and not muted?

I don't wish to insult your intelligence with such (obvious?) things but without further detail we may as well start with the obvious and work our way up!

Presuming the speakers themselves are working fine and, in Windows, the volume is turned up and not muted we need to check if you have any driver issues. After looking at the report (although I have no experience of the software the produced the report) it seems strange that the CPU, motherboard name and chipset are all reported as "Unknown". (That however may be down to the reporting software)

So, to check the drivers ourselves, right click on "My Computer" and select "Properties" from the pop-up menu, in the properties dialogue select the "Hardware" tab and click on the "Device Manager" button. If you see any yellow circles with an exclamation mark in them next to any items in the Device Manager list you, quite probably, have missing drivers. (Even if you don't have the yellow circles the below advice may be worth following anyway!)

The reason for the little yellow circles is while Windows, when installing itself, attempts to install all the drivers that it can (so your computer "works" after an install) it is not possible for the Windows install disc to carry specific drivers for every piece of hardware that exists (or hardware produced after the Windows install disc was made!) so it sometimes SKIPS some hardware. Which is what the yellow circles are supposed to alert you to.

However its also worth remembering that while the Windows install disc may not have specific drivers for your hardware it may install basic drivers just to get things "working". This may result in missing features for your hardware. For instance, a computer may be capable of outputting 7.1 surround sound but with basic drivers installed it may only produce 2.0 (or rather just Left & Right stereo) sound. With the basic drivers installed you may not get any little yellow warning circles in the Device Manager, but you won't be able to use your hardware to its fullest. This is why, even if you don't have any yellow circles, it may be worth following the advice below!

You should have had a CD-ROM disc that came with your computer that contains all the specific drivers for your motherboard and any additional software required to take advantage of or control the hardware features. If so put it in your computer and let it install the drivers (and software). Once this is all done (if you previously had any yellow warning circles), go back to the "Device Manager" and see if the yellow circles have gone.

If you didn't have a driver CD, or you did but "temporarily misplaced" it (it happens to the best of us!), then you can usually go to the motherboard manufacturers website and download the required drivers (and software) from there (or for simplicities sake quite often order a new driver CD!).

Even if you do have the driver CD it may still be worthwhile visiting the motherboard manufacturers website for updated drivers/software. Sometimes these updates can, as a pleasant surprise, introduce new features to your hardware that you never knew it could do!! (This has happened to me on quite a few occasions and is always a nice surprise! )

Let me know how you get on.

Shades

 

Thanks for the help DJShades, unfortunately I'm still without sound...

Here's what I know and what I've done:
-Reinstalled drivers for the motherboard (nvidia geforce 6100m)
-Checked if speakers actually work, they do
-Checked dxdiag, "no sound card detected"
-Opened case to find sound card, its integrated in motherboard and says "kortak" on it
-No driver cd for winxp
-I have winxp sp3 installed, tried uninstalling sp3 but all methods found on microsoft site failed for me. The reason I thought to uninstall sp3 is bc I have a 2nd OS installed with sp2 and sound works fine, but it isnt a valid copy of windows and I cant get passed the login screen (but i do get the windows startup sound out of speakers).

Thats all that I can think of that I've done..
I have no idea what kind of sound card "kortak" is and not sure what driver to download. I've tried Realtek HD, and another Realtek one.

Thanks for any help!

-

 

Are you sure you've downloaded the motherboard drivers and not just the video drivers for the GPU (graphics)? Every search of Google always ends up referencing the GeForce 6100 m as a graphics chip, not a motherboard.

I suppose I should have asked this to begin with but who manufactured the PC or was it self/custom built? Failing that the motherboard itself should have some writing on it to show who made it, unfortunately the transformer/drive bays or cables may be obscuring it so you going to have to have a good old poke around in there.

Let me know how you get on.

 

Looking at this thread http://forums.majorgeeks.com/showthread.php?p=1204252 I think Halo is right about the board. Here is a current link for drivers you want the Realtek HD audio driver for XP. Here is an Everest report for the same board that has the audio installed.

On a side note your Everest report says your S.M.A.R.T. status on one of your HDs is bad. You should download the Western Digital HD utility and run the LONG/Extended test to see if errors can be corrected. Belarc Advisor will tell you quickly which drive has a failed SMART status so you know which one to test.