Windows System Defender Problems

Welcome to Major Geeks!

Then you need to attach the logs from the below that were requested:

• SUPERAntiSpyware
• Malwarebytes
• ComboFix
• RootRepeal

What version of Windows are you running?

 

There is no malware showing in your logs. The first instructions in the READ & RUN ME state to only have one antivirus installed. You appear to have at least two (AVG and Avast). You must now uninstall both of these to clear up complications cause by doing this. After uninstalling both, reboot your PC. If you have any others installed then uninstall them too and stop downloading anymore antivirus programs. This is the main reason your PC is slow. The secondary reason is that you don't have enough memory to run Windows XP. You ony have 512MB which is have of the minimum we suggest.


After reboot, continue with the below.

Delete the below folder if it still exists:
c:\documents and settings\All Users\Application Data\ff202ad

Download and run the current version of ComboFix: combofix.exe

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )




Now attach the below log:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome.

You appear to have forgotten to delete the below folder based on your ComboFix log:
c:\documents and settings\All Users\Application Data\ff202ad


Your logs are otherwise clean. You now need to do the below.

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!