maleware or virus blocking ALL security functions

Welcome to Major Geeks!

We don't want or ask for a HijackThis log anyway since it is not going to help you.


Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it. Please work thru all steps below and report back later. DO NOT stop if any particular step does not work.

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post)


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

1. Rkill.exe
2. Rkill.com
3. Rkill.scr
4. Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.


Now download and Run exeHelper from Raktor

• Please download exeHelper to your desktop.
• Double-click on exeHelper.com to run the fix.
• A black window should pop up, press any key to close once the fix is completed.
• A log file named log.txt will be created in the directory where you ran exeHelper.com
• Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Now run this: Using Malwarebytes Anti-Malware

Now run this: Using MGtools

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

• c:\avplog.txt
• exeHelper log
• Malwarebytes Anti-Malware log
• MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

 

log.txt should be wherever you ran exeHelper.com from.

It is probably valid. You probably are not able to properly get the updates installed.

I have no idea what you are referring too.

What version of Windows (including Service Pack) are you using?

 

No.

There are dozens of forms of this particular type infection and what we are doing is trying to determine exactly which particular problem so that we can attempt to fix. The malware constantly evolves and learns how we fix it and then changes to block what we run. You could try using system restore but some forms of this malware block system restore. In addition, if system restore runs, it will not fix all the problems caused by the malware. If may only mask some of them and you may think things are okay when they may not be. Give it a try and report back. If it does run, it could help us to start making some progress.

Also in preparation for what we may be doing next, please do the below.

• Disable or uninstall your antivirus program which will get in the way of performing the fixes.
• Download the below files and make sure that you save them to the C:\Windows folder. They must be save here or steps I may need to give next will not work as I need to know EXACTLY where they are saved.

cngaudit

netlogon

scecli

 

Click Start, Run, and enter cmd into the box and click OK. This should open a command prompt window. Copy the below bold black print commands into the run box and hit enter after each one. The bold purple part is just informational for you.


cd C:\windows <= there is a space after the cd. The prompt in the window should change to C:\WINDOWS>

dir > C:\flist.txt <= there is a space after the dir

dir /s C:\mgtools >> C:\flist.txt <= there is a space after the dir , and after the /s and before the >> And yes the >> is correct.


Now you can close the command prompt window.

Attach the C:\flist.txt file to your next message.

 

Does the first command succeed or is it denied?

 

Okay then let's try changing the second two to the below.


dir > flist.txt <= there is a space after the dir

dir /s C:\mgtools >> flist.txt <= there is a space after the dir , and after the /s and before the >> And yes the >> is correct.


If this works the log file will be located at C:\Windows\flist.txt

 

Let's see if it is denying using the dir command or creating the file.
Just type dir at the command prompt and hit enter. Does it show a directory listing or is it denied?

 

Actually you can but it will probably be very long. If you right click in the command prompt window you will see that you can Mark, Copy, and you can Paste. But after marking, you will have to right click on the top bar of the window and use the Editing commands to copy.

When you first open a command prompt window (open another one) what is the exact word for work prompt you see? It should be something like below. Where username is the user account name being used.

C:\Documents and Settings\username>

 

That's right!!! I forgot you had Vista.

First let's see if we can write to the Carin folder.

In the command prompt window just opened that shows the C:\ Users\Carin> prompt, try the below to see if we can create the log files.


dir C:\windows > flist.txt <= there is a space after the dir

dir /s C:\mgtools >> flist.txt <= there is a space after the dir , and after the /s and before the >> And yes the >> is correct.


Attach the C:\ Users\Carin\flist.txt file to your next message if the above commands work.

 

What do you mean the third response? I only gave you two commands to run. The last item is for you to attach the log here. See: HOW TO: Attach Items To Your Post

 

Yes that's correct. The prompt is always the same.

You just need to attach the file now.

 

Okay apparently you did not successfully get those files copied into the C:\Windows folder. Probably for the same reason we could not create the flist.txt file there. However MGtools did run far enough to create its folders and files. Let's try the below. I'm signing off for the night in a couple minutes. I'll get back to you later in the work queue (been working with you out of queue order tonight to check to see if we have some kind of new infection to learn about).





Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Please download and run Win32kDiag per the below instructions:

• Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
• Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log

C:\win32kdiag.exe -f -r


Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).




Then attach the below logs:

• C:\avenger.txt
• the Win32kDiag log
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Try it now. It was late and there was no carriage return after the Files to move:

Also make sure that you only copy what is in the box and not the Quote: line.

 

Okay since you still cannot save to the root folder, try it the below way.

Download and save Win32kDiag to your Desktop

Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK.

"%userprofile%\desktop\win32kdiag.exe" -f -r

When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log to your next message.

Don't forget to attach the other logs too.

 

Okay that fixed a bunch of problems. Don't worry about the MGlogs.zip file for now. Just do the below.



Now we need to reset the permissions altered by the malware on some files.

• Download and save inhertit.exe to your Desktop: Inherit.exe
• It must be in your Desktop or the below fix will not work!

Now run the C:\MGtools\FixPerm.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

• A command prompt window opens and also a license agreement from SysInternals will appear for Junction.
• Accept the license agreement and the scan will begin.
• Wait until it finishes we can take a while to run since it scans your whole harddisk. e patient and don't do anything else while it is scanning.
• The command prompt window should close when it finishes.
• While this is running, you will get several/many popups that have a title Finish and say OK. Just click the OK button each time. This is an indication that it has found a file and has attempted to fix permissions. Depending on how many files that need to be fixed, you could get only a few or many of these popups.

Now see if any of the below can be run from the READ & RUN ME:

• SUPERAntiSpyware
• Malwarebytes
• ComboFix

If any run, attach the logs from them.

 

Because othe steps from the READ & RUN ME about enabling viewing of hidden files was not completed....... at least not properly. GetLogs.bat tries to correct this automatically.

You mean the C:\MGlogs.zip file? Don't worry about it for now since you still have problems writing to the root folder. Complete my other instructions.

 

I'm referring to what you even mentioned in your first message, and that is the READ & RUN ME FIRST cleaning procedure. It is one of the required reading sticky/pinned threads.

 

Okay now make sure that UAC has been disabled and that you have rebooted after it is disabled ( you don't need to reboot if it was already disabled unless you have never rebooted once after disabling it). Disable any protection software too.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You're welcome. Just one more thing to do and then final steps which should address all your questions and will get you properly protected.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)

After clicking Fix, exit HJT.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Try running the below:

Resetting Registry and File Permissions

 

Sorry about that. I forgot you had Vista. Just do the below. Not sure if you already removed Avenger so I will repeat the instructions for downloading it.


Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now continue with my finalinstructions at step 7.