I cannot log into windows or enter setup...I am STUCK! Please help!

If you cannot boot the PC in any boot mode ( safe, last known good, normal) then there is not much we can recommend, but the below which is really better discussed in the Software Forum. For all we know, the problems may not have anything to do with malware, but if you cannot boot, we cannot check. The first item should be your starting point.

• Try restoring to an older registry hive using the Recovery Console as per the below. This assumes you have Win XP since you did not even tell us what version of Windows was in use.
  • http://support.microsoft.com/default.aspx?scid=kb;en-us;307545&sd=tech
• Take the hard disk out and scan it in another well protected PC
• Use another PC to make a special CD which you can boot from to try and run virus and spyware scans or to at least backup data. CDs like the below:
  • http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
  • UBCD4Win
  • http://www.sysresccd.org/Main_Page
  • http://trinityhome.org/Home/index.php?wpid=1&front_id=12
• Repair/Install
• Reinstall

 

Run the below in safe boot mode

READ & RUN ME FIRST. Malware Removal Guide


Note: You will not be able to install SUPERAntiSpyware in safe boot mode. If you already have it installed, just see if it will run. If it does not run, just skip it and continue.


If still having a problem after running the cleaning procedure, also explain exactly what happens when you try to boot normally

 

The below is a quote from the first section of the READ & RUN ME

Thus you need to keep going. Also you obviously need to stay in safe boot mode so you cannot select Normal Boot mode with MSconfig.

 

There are many ways.

• Right click My Computer and select Properties and see if it says anything about a 64 bit OS
• Or open Windows Explorer (by right clicking Start and select Explore) and see if there is a folder name Program File (x86) in the root directory. If this folder exists, it is 64 bit. If you only see Program Files, it is 32 bit.
• Just run MGtools and watch the messages in the command prompt window. It will tell you which OS.

 

We did not ask you to run a Spybot scan. We just said disable Teatimer if you have it running. And I repeat the below again

 

You're welcome. Merry Christmas.



If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!