IE lockup windows xp part1

Welcome to Major Geeks!

While you do have some things to fix, all of your problems may not be due to malware.

Note: You did not download and run the version of MGtools given to you in the READ & RUN ME. You are more than 13 months out of date. You should not be saving old versions as you always need to use what is given in the link in the READ & RUN ME. Also you did not put your PC into Normal Startup mode with MSconfig as requested in step 4 of the READ & RUN ME ( you need to get into normal startup mode right now). You need to try and run MGtools in normal boot mode (not safe mode) too if possible. Due to this, we really cannot create a proper fix; however I will get you started anyway and hope for the best.

Please delete the below file/folder. MGtools does not belong here and neither does ComboFix.exe so delete it too and download the current version of ComboFix to your Desktop as requested and required:
C:\Anti spyware\MGtools.exe
c:\Anti spyware\ComboFix.exe

What are the below recently saved files for?

Code:

"C:\Documents and Settings\paul\My Documents\"
IMAGES~1      Dec 26 2009              "images54528"
images~1.zip  Dec 26 2009    16600338  "images54528.zip"
sp44703.exe   Dec 29 2009    59235760  "sp44703.exe"

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java(TM) 6 Update 11

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

"%userprofile%\Desktop\TDSSKiller.exe" -v

• Follow the instructions to type in "delete" when it asks you what to do when if finds something.
• When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• C:\ComboFix.txt
• the log from TDSSkiller
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Next time this happens, do not reboot. Just use Task Manager to close all instances of iexplorer.exe that you see. Then close Task Manager and try to run IE one more time just to see if it loads. I have seen this several times in the past and it is some kind of problem with IE or Windows not malware.....so I just want to see if your behavior is the same.

Now Click Start, Run, and enter sfc /scannow and click OK. There is a space after the sfc. This runs System Rile Checker which looks for missing or corrupted system files and attempts to replace/repair them from files on your hard disk or from the CD if necessary. So it will ask for the Windows CD if it needs it. Let me know if it asks for your CD.


If still having problems with IE, download and install this: Mozilla FireFox Let me know if you can browse/surf okay with FireFox.

I see you have McAfee VirusScan Enterprise. Is this a corporate PC/license? Do you have the installed program that you could use to reinstall if I ask you to uninstall at any point?

 

You need to complete these scans or have your IT dept do it. It Windows is asking for the disks, it means you have problems with necessary files for Windows.

Most likely McAfee.

 

You're welcome. Did completing the sfc scan help?

 

You're welcome. You should check out the below now:

• How to Protect yourself from malware!