internet connection hijacked

Regicide · Jan 8, 2010

Hi, I know for certain my computer is very much compromised. However, I have remained hopeful that it is indeed salvageable, and may not require a format. Having said that, here are some details:

There is malware on my computer that poses as Windows Update (screenshots 1 & 2). It tries to get me to install these "updates," even when I was offline it told me it was downloading updates. Also, the original infection began when a rogue antivirus program popped up, which I believe was called Super Antivirus Pro 2009 or something. Also, it has taken over one of the csrss.exe processes, and whenever I end this process via task manager, I get a blue screen, then reboot. However, in order to get on safe mode with networking to post here (since internet is hijacked), I am FORCED to do this, as pressing F8 to access the safe boot menu is disabled. I have tried malwarebytes and combofix already. Nothing has worked so far. I tried UnHackMe, which only managed to locate a file called "catchme.sys", which couldn't be found upon deletion. Googling catchme.sys leads me to believe I have something much more serious than I thought on my computer, a keystroke logger.

This virus hijacked my internet connection, preventing me from accessing the internet to surf (screenshots 4 & 5), also preventing me from using msn and anything else internet related. I couldn't even update the malware removal programs I tried, without getting on here. (I tried them in safe mode and normal user).

I know you guys are very busy but this problem has persisted for well over a month, and I would just like to get my computer back to normal (with AntiVirus I intend to purchase), rather than shelling out $100 for a reformat on top of that..

1 http://i49.tinypic.com/24q4jg7.jpg
2 http://i49.tinypic.com/n49r0i.jpg
3 http://i47.tinypic.com/uwz2a.jpg
4 http://i48.tinypic.com/mr5pg7.jpg
5 http://i49.tinypic.com/ka4vwo.jpg

Attached is a hijackthis log, which I did under normal user account, after the fake update popped up. The log was created only 45 minutes ago, so it is very much fresh, and I intend to do nothing further, other than continue to use my computer on safe mode, until I can get assistance.

chaslang · Jan 10, 2010

Welcome to Major Geeks!

Regicide said: ↑

I tried UnHackMe, which only managed to locate a file called "catchme.sys", which couldn't be found upon deletion. Googling catchme.sys leads me to believe I have something much more serious than I thought on my computer, a keystroke logger.
Click to expand...

In correct assessment!!! catchme.sys is just part of GMER which is used by ComboFix and some other tools.

Let's see if we can get some info so that we can determine which system file has been corrupted. That way we can try to replace it. Please work thru all steps below and report back later. DO NOT stop if any particular step does not work.

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then double click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the avplog.txt file that is will hopefully be created on your Desktop as long as the malware does not block the batch file from running. (See: HOW TO: Attach Items To Your Post)

Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator

You only need to get one of them to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

Rkill.exe

Rkill.com

Rkill.scr

Rkill.pif

Once you've gotten one of them to run then try to immediately run the following.

Now download and Run exeHelper from Raktor

Please download exeHelper to your desktop.

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

A log file named log.txt will be created in the directory where you ran exeHelper.com

Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

Now run this: Using Malwarebytes Anti-Malware

Now run this: Using MGtools

Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans

the avplog.txt log on your Desktop

exeHelper log

Malwarebytes Anti-Malware log

MGlogs.zip - normally it is C:\MGlogs.zip - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.

NOTE:

If you have problems downloading on the problem PC, download the tools and the manual updates for Malwarebytes onto another PC and then burn to a CD. Then copy them to the problem PC. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

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internet connection hijacked

Regicide Private E-2

Attached Files:

hijackthis.txt

chaslang MajorGeeks Admin - Master Malware Expert Staff Member