Malware Problems (?)

Yes restore the files that avast quarantined.

We request that you attach the whole zipped file and then there is no need to attach individual logs Do this and then I can review the logs.

C:\Mglogs.zip

 

Please go to Jotti's malware scan

(If more than one file needs scanned they must be done separately and logs posted for each one)

• Copy the file path in the below Code box:
  
  Code:

  C:\WINDOWS\system32\PerfStringBackup.TMP

• At the upload site, click the browse button.
• Next click Submit file
• Your file will possibly be entered into a queue which normally takes less than a minute to clear.
• This will perform a scan across multiple different virus scanning engines.
• Important: Wait for all of the scanning engines to complete.
• Once the scan is finished, Copy and then Paste the link in the address bar into your next reply.

When you last ran MGTools.exe you should have had the option to agree to the Trend Micro Hijack This license. There is a bug, and you have to accept to it by clicking "yes" twice. Please re-run MGTools.exe by double clicking it's file and this time let's see if we can get a HJT log.

I am not seeing anything much in your logs other than the file I just want you to run through jotti. More than likely it is legit.

So it may be that I will be sending you to the software forum soon, where you can discuss reasons for your problems, perhaps a possible protection software clash....

Don't forget to attach the C:\Mglogs.zip as well as posting the jotti results.

 

No worries, it's often the case that there are a couple of files we want jotti to scan and not just the one, so we say: "If more than one file needs scanned they must be done separately and logs posted for each one"

 

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we used Pocket Killbox during your cleanup, do the below
   • Run Pocket Killbox and select File, Cleanup, Delete All Backups
3. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures in step 3 the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

nircmd is a valid tool from NirSoft ( see http://www.nirsoft.net/utils/nircmd.html ) It was put on your PC by ComboFix.

Also, considering your logs are malware free, as I said, you will have to visit the software forum now to resolve any outstanding problems.

 

you're welcome. safe surfing!