Ran All Scans! Problems Present

Welcome to Major Geeks!

You don't need to open them inorder to attach them. In the Manage Attachments window you just browse to the folders/files on your hard disk and select them for attachment and then Upload them. The files we need are shown below. There are more in these folders but I only want to see the ones indicated from March 5th.

Code:

"C:\Documents and Settings\Leah Maria\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs\"
Mar  5 2010        5453  "SUPERAntiSpyware Scan Log - 03-05-2010 - 02-07-05.log"
 
"C:\Documents and Settings\Leah Maria\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\"
Mar  5 2010        4372  "mbam-log-2010-03-05 (02-37-33).txt"

Also go to TDSSKiller and Download TDSSKiller.zip to your Desktop

• Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
• Click Start > Run and copy/paste the following bold command into Run box and hit Enter.

"%userprofile%\Desktop\TDSSKiller.exe" -v

• Follow the instructions to type in "delete" when it asks you what to do when if finds something.
• When done, a log file should be created on your C: drive named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

You also need to uninstall your outdated copy of Sun Java and update as requested in step 3 of the READ & RUN ME.

Also please attach a log from MGtools obtain from normal boot mode. You should not be running in safe mode unless necessary and you did not say that you could not run in normal boot mode.

Also please rename ComboFix.exe back to what it should be named. You have 123.exe, change it back to combofix.exe

 

You're welcome.

Why are you running this PC with NO protection? No wonder this PC is very very badly infected!!!!!

Did you run TDSSkiller exactly as I requested or did you simply double click on TDSSkiller.exe ?

You are way out of date with your databases for Malwarebytes which means you did not update as requested.

Please run Malwarebytes and click the Update tab. Then click the Check for Updates button so you update to the current version of the program and database. Then run a new scan with it too. Make sure you fix the problems found before saving a log. Attach the new log.


I strongly advise you to cleanup your Desktop. Remove eveything but links to run programs. Do not download and save programs here and defintely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O4 - HKLM\..\Run: [UMonit] C:\WINDOWS\system32\umonit.exe
O4 - HKLM\..\Run: [Fpuluzaf] rundll32.exe "C:\WINDOWS\itunuyozewah.dll",Startup
O4 - HKLM\..\Run: [1dce0e75-1303-433a-bfc1-6b582bd25551_24] "C:\WINDOWS\system32\rundll32.exe" "C:\Documents and Settings\Leah Maria\Application Data\1dce0e75-1303-433a-bfc1-6b582bd25551_24.avi", start minimized
O4 - HKLM\..\Run: [nnolmjsys] rundll32.exe "awwxwv.dll",DllRegisterServer
O4 - HKCU\..\Run: [1dce0e75-1303-433a-bfc1-6b582bd25551_24] "C:\WINDOWS\system32\rundll32.exe" "C:\Documents and Settings\Leah Maria\Application Data\1dce0e75-1303-433a-bfc1-6b582bd25551_24.avi", start minimized
O4 - HKUS\S-1-5-18\..\Run: [tutuvusys] rundll32.exe "awwxwv.dll",DllRegisterServer (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [tutuvusys] rundll32.exe "awwxwv.dll",DllRegisterServer (User 'Default user')
O4 - S-1-5-18 Startup: 1dce0e75-1303-433a-bfc1-6b582bd25551_24.lnk = C:\WINDOWS\SYSTEM32\rundll32.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: 1dce0e75-1303-433a-bfc1-6b582bd25551_24.lnk = C:\WINDOWS\SYSTEM32\rundll32.exe (User 'Default user')
O4 - Startup: 1dce0e75-1303-433a-bfc1-6b582bd25551_24.lnk = C:\WINDOWS\SYSTEM32\rundll32.exe
O4 - Global Startup: 1dce0e75-1303-433a-bfc1-6b582bd25551_24.lnk = C:\WINDOWS\SYSTEM32\rundll32.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O20 - AppInit_DLLs: app_dll.dll
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsAuxs.exe (file missing)
O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - C:\Program Files\Spyware Doctor\pctsSvc.exe (file missing)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )

Now attach the below log:

• the new Malwarebytes log
• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!



NOTE: You are getting low on free disk space on drive C, you should clean up or you should get a larger hard disk since yours is rather small by today's standards. The below is what you have

Code:

Drive C: 
Description Local Fixed Disk 
Compressed No 
File System NTFS 
Size 24.40 GB (26,197,516,288 bytes) 
Free Space 3.01 GB (3,232,550,912 bytes)  

 

Unplug your cable connecting you to the internet, then try going to the C:\Windows\Tasks folder and deleting all files that say atxx.job where xx is any number like 1,2,3,....10,....60..70...etc. Then try stopping the av.exe using Task Manager. As soon as you stop av.exe try to quickly delete the below files:
C:\Documents and Settings\Leah Maria\Local Settings\Application Data\av.exe
C:\Documents and Settings\Leah Maria\Templates\av.exe

Then try to immediately run the procedure given starting with ComboFix. If it will not work, try doing this in safe boot mode.

 

Okay then let's try this using a different tool.

Note: If the av.exe process comes back at anytime, delete those job files and the av.exe files again.

Now download The Avenger by Swandog46, and save it to your Desktop.

• Extract avenger.exe from the Zip file and save it to your desktop
• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You are now using an extremely outdated version of MGtools. Please delete all these old copies of MGtools that you have laying around. Then download and run the new version as previously requested and attach a new log.

Also tell me what happens when you do the below.

Click Start, Run and enter regedit and click OK.

If the Windows Registry Editor opens, just closed it. I don't want you doing anything in there on your own but I want to see if it will run.

 

Chaslang is without power and may not regain it for a few more days. Let's do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

After clicking Fix, exit HJT.

* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

* Now click the Execute button.
* Click Yes to the prompt to confirm you want to execute.
* Click Yes to the Reboot now? question that will appear when Avenger finishes running.
* Your PC should reboot, if not, reboot it yourself.
* A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run Ccleaner to clean out only temp files and nothing else!

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\Avenger.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Note: I made some changes to TimW's fix so please re-read the current fix in the forum if you had an email notification of the fix Tim posted.

 

Run the C:\MGtools\FixFA.bat program by double clicking on it. This will run very quickly.

• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\avenger.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now! If you are still having a problem where it is asking what to open executables with, see the below link:

http://www.dougknox.com/xp/file_assoc.htm

Scroll down to the EXE File Association Fix (Restore default association for EXE files) line and run this fix. Then reboot and see if this helps.

 

Yes these are all things we have been trying to fix. Most of your startup processes have been and still are infected and they keep respawning new infections as we remove them. Infections like this can often lead to a reinstall being required especially since the act of removal may lead to breaking the application related to the files that are infection.

Let's try a couple more things which is going to require us to uninstall a few things.



We are going to be uninstalling your old version of FireFox and installing the new version. So do the below to save bookmarks:

• Run FireFox and click Bookmarks.
• Then select Organize Bootmarks.
• Then on the next window click File and then select Export. Save the bookmarks.html file to your Desktop for later use in importing.

Now download and save the below installers for the current versions of Adobe Reader and FireFox but DO NOT reinstall it yet.

• Adobe Reader
• Mozilla FireFox

You will need exit FireFox now and use Internet Explorer to continue with the below until we reinstall FireFox.


Now uninstall the below:

• Adobe Reader 8
• FireFox
• Google Toolbar for Internet Explorer

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

• Run avenger.exe by double-clicking on it.
• Do not change any check box options!!
• Copy everything in the Quote box below, and paste it into the Input script here: part of the window:

• Now click the Execute button.
• Click Yes to the prompt to confirm you want to execute.
• Click Yes to the Reboot now? question that will appear when Avenger finishes running.
• Your PC should reboot, if not, reboot it yourself.
• A log file from Avenger will be produced at C:\avenger.txt and it will popup for you to view when you login after reboot.

Now run SUPERAntiSpyware and first update it to current definitions. Then run a quick scan and fix any problems found.
Now run Malwarebytes and first update it to current definitions. Then run a quick scan and fix any problems found.
Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\avenger.txt
• the logs from SUPERAntiSpyware and Malwarebytes
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please do not do anything that I do not ask you to do.

Obviously just a false detection bug in Avira. We constantly have to complain to them an other companies to fix these bugs but they don't permanently fix the problem.

No!

That's because it did not run properly. I will be giving you a new fix below where we will try ComboFix again. Shut down Avira now to avoid having it get in the way of further steps.

Please download and save the current version of combofix.exe to your Desktop now but do not run it until you get to my instructions below.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll (file missing)
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O16 - DPF: {ED28050F-D713-43BA-A376-DCC5C35407D5} - http://entimg.msn.com/client/msnmusax2228.cab
O20 - AppInit_DLLs: app_dll.dll

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Yes it is best to first explain to us what problems you are having and allow us to make suggestions. That way we are better prepared for changes that will be occurring on you system. It helps to avoid confusion.

Actually I did not want you to reinstall yet due to the fact that you still have startup processes that are potentially carrying the infection and anything installed that adds a startup can potentially propagate the infection. In you last ComboFix log, all of the below are still showing problems:

Code:

c:\program files\Brownie\brstswnd .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\roxwatchtray9 .exe
c:\program files\CyberLink\PowerDVD\dvdlauncher .exe
c:\program files\Dell\AccessDirect\dadapp .exe
c:\program files\Google\GoogleToolbarNotifier\googletoolbarnotifier .exe
c:\program files\iTunes\ituneshelper .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\MSN Messenger\msnmsgr .exe
c:\program files\QuickTime\qttask   .exe
c:\program files\QuickTime\qttask  .exe
c:\program files\QuickTime\qttask .exe
c:\program files\Real\RealPlayer\realplay .exe
c:\program files\Synaptics\SynTP\syntpenh .exe
c:\program files\Synaptics\SynTP\syntplpr .exe

While some of these can be easy to fix by just uninstalling and reinstalling later with new versions, others may not be so easy. Like the Synaptics files for your touch pad. You may need to reinstall this from your system disks that came with your PC. Also the same is true for the Dell junk that most people don't want/will never use.

• Do you have your disks for the Brother Printer software ( i.e., c:\program files\Brownie\brstswnd .exe )?
• Do you use PowerDVD? This should be on your system disks from Dell.
• Do you use the Roxio software for burning CD/DVDs?

You will need to uninstall the below now if they are still installed since we will be deleting their folders in an attempt to cleanup:

• Brother HL-2170W - if you have the CD/software to reinstall later
• Google Update Helper
• iTunes
• Java Auto Updater and Java(TM) 6 Update 18 if both show.
• QuickTime
• RealPlayer Basic

We will attempt to fix this with my next fix below.

Not until I think we have finished removing all malware.

If you never changed it from the defaults when it was installed then it is fine. If you made changes, you can uninstall it and then reinstall after a reboot. Then make no changes to what it cleans by default.

This one is not so easy. You have to try and determine yourself when something is a false positive. Like the detection of MGtools.exe or ComboFix. Or things in their folders. All scanners have FP issues. Sometimes you will easily know, other times you will have to hunt for an answer. Instead of deleting, using the quarantine is best since you can always unquarantine.


Now we need to use ComboFix again

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it:

Code:

KILLALL::
 
RenV::
c:\program files\Brownie\brstswnd .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\roxwatchtray9 .exe
c:\program files\CyberLink\PowerDVD\dvdlauncher .exe
c:\program files\Dell\AccessDirect\dadapp .exe
c:\program files\Google\GoogleToolbarNotifier\googletoolbarnotifier .exe
c:\program files\iTunes\ituneshelper .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\MSN Messenger\msnmsgr .exe
c:\program files\QuickTime\qttask   .exe
c:\program files\QuickTime\qttask  .exe
c:\program files\QuickTime\qttask .exe
c:\program files\Real\RealPlayer\realplay .exe
c:\program files\Synaptics\SynTP\syntpenh .exe
c:\program files\Synaptics\SynTP\syntplpr .exe
 
Driver::
pctfw2
SABKUTIL
 
File::
c:\windows\SYSTEM32\DRIVERS\pctfw2.sys
e:\SABKUTIL.sys
c:\program files\Dell\AccessDirect\dadapp .exe
 
Folder::
c:\program files\Common Files\Java
c:\program files\Google
c:\program files\iTunes
c:\program files\Messenger
c:\program files\MSN Messenger
c:\program files\QuickTime
c:\program files\Real
 
RegLock::
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fc,8a,11,fd,56,00,5b,40,89,15,5e,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,fc,8a,11,fd,56,00,5b,40,89,15,5e,\
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL]
@DACL=(02 0000)
"Installed"="1"
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI]
@DACL=(02 0000)
"Installed"="1"
"NoChange"="1"
[HKEY_LOCAL_MACHINE\software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS]
@DACL=(02 0000)
"Installed"="1"
[HKEY_LOCAL_MACHINE\System\ControlSet003\Enum\Root\LEGACY_FC28B3E0AE85FB00\0000\LogConf]
@DACL=(02 0000)

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now see if you can re-install Adobe Reader. If not, see if one of the below will work as a temporary solution for your immediate work needs:

• Cool PDF Reader
• Sumatra PDF
• PDF Reader

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

Once we are sure things are okay, you will be able to reinstall iTunes (which will no doubt auto install QuickTime), MSN Messenger if needed and others. We still need to resolve the Synaptics and Brother Software issue.

 

I don't think uninstalling iTunes would remove any libraries however I don't know where they have saved the songs. I doubt it is in the C:\Program Files\iTunes folder since that would not be a standard practice (normally you would expect something under the user account name's My Documents or My Music folder but people can still make their own choices. You should check to see where they are saved since the procedure will be deleting the this iTunes folder. Either way, backing up the files ( off the hard disk like to a DVD ) is always a good thing for a user to do anyway since hard disks can crash and malware and the act of removal can sometime make a hard disk unbootable. It is not a totally fool proof process.

 

You're welcome. Just attach the logs when you have a chance to complete the instructions.

 

Reinstall it just before the line where I ask you to do the below:

 

Your logs are clean now.

Then just try the below fix I previously gave you for each of these account

 

Try running the fix in safe boot mode on those user accounts. Also try running C:\MGtools\FixFA.bat (also in safe mode) by double clicking on it.

Let me know if that helps.

Uninstall FireFox and then reinstall. If that does not help, next time you open FireFox, just close the error message and then:

• Click on Tools
• Select Add-ons
• Locate and Disable the Java Quick Starter
• Exit FireFox and try restarting

Do you see the file? It showed in your previous logs.

 

Let's work on one account at a time to avoid any confusion. Let's choose the KCP account first.

Log out of any other user accounts (i.e., do not use Switch User) and log into the KCP account and run a scan with Malwarebytes.

Now download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )



Now attach the below log:

• the log from Malwarebytes
• C:\MGlogs.zip

 

Do the below on the KCP user account.


Your Malwarebytes log shows that you took no action. Did you fix what it found? You need to remember to save logs after you fix not before.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O4 - HKCU\..\Run: [notepad] rundll32.exe C:\DOCUME~1\KCP\ntload.dll,_IWMPEvents@0
O4 - Startup: scandisk.lnk = ?
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay now run Malwarebytes and C:\MGtools\GetLogs.bat after logging into the other account that you have a problem with. Then attach the new logs.

 

Okay! Malwarebytes found the same items as in your last log indicating that you did not fix them last time. I suggest running it one more time just to make sure everything was fix and they did not come back. Attach the new log.

Good but doesn't this contradict the below?

Uninstalling will not help unless you delete all the associated folders for FireFox afterwards and before reinstalling. The folders are:

C:\Documents and Settings\BRETT\Local Settings\Application Data\Mozilla
C:\Program Files\Mozilla Firefox


Are you still having redirection issues and is it only with this user account?

 

Note sure why you keep saying this and then say you are being redirected which is contradictory. Do you believe that redirections are normal and acceptible?

You need to determine exactly which user accounts have the problem and then tell me.

Meanwhile, also do the below, on the account that you last posted logs for.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway

After clicking Fix, exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Just a few things left to clean up.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::
Driver::
McAfee Security Scan Component Host Service

File::
C:\Documents and Settings\BRETT\Local Settings\Application Data\mtg
C:\Documents and Settings\BRETT\Local Settings\Application Data\o84K10WRaaaB4W7Bn61tVu
C:\Documents and Settings\BRETT\Templates\8mtxm1
C:\Documents and Settings\BRETT\Templates\o84K10WRaaaB4W7Bn61tVu

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!
    
    

 

You are most welcome. Safe surfing.