BlueScreen - Need help urgently please as I have uni courseowrk due in next week.

For the past week my pc has been crashing about 3 times a day usually when I am watching a dvd or playing a game such as Unreal Tournament 3. It then restarts and says "windows has recovered from an unexpected shutdown". The PC then lists these details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8005A474E0
BCP2: FFFFFA6002D24D50
BCP3: FFFFFFFFC00000B5
BCP4: 000000000000000A
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini042910-01.dmp
C:\Users\Wayne\AppData\Local\Temp\WER-332500-0.sysdata.xml
C:\Users\Wayne\AppData\Local\Temp\WER16BA.tmp.version.txt

I would appreciate it if someone could take a look at the .dmp file that I have attached and then get back to me with the problem and possibly a solution.

Thanks a lot

 

Please can you provide the following info;

Age of machine
PC specs, if unknown use speccy to find out.
Amount of dust inside the case
Please download SpeedFan to find your temps and fan speeds.

With this info i can help you more,

 

Age of Machine: September 2009

Specs:

Operating
MS Windows Vista Home Premium 64-bit SP2
CPU
Intel Core 2 Quad Q8300 @ 2.50GHz 46 °C
Yorkfield 45nm Technology
RAM
4.0GB Single-Channel DDR2 @ 399MHz 5-4-4-17
Motherboard
Packard Bell MCP73PVT-PM (CPU 1)
Graphics
SAMSUNG @ 1440x900
NVIDIA GeForce GT 220
Hard Drives
625.13GB Western Digital WDC WD64 00AAKS-22A7B SCSI Disk Device (IDE)
Optical Drives
HL-DT-ST DVDRAM GH40F SCSI CdRom Device
Audio
Realtek High Definition Audio

Fan Speed: 1118 rpm

Temperatures:

GPU - 71C
Temp1 - 33C
Temp2 - 47C
Temp3 - -53C
Core0 - 47C
Core1 - 43C
Core2 - 44C
Core3 - 46C

Thanks a lot btw

 

When was the last time you clean out the inside of your computer case?

Your temperatures look normal, but I assume you took those at idle rather than whilst playing a game.

 

I have only had my PC 6 months but I have never cleaned out the inside of the computer case.

 

Sorry for jumping in here, Get a can of air maybe at the local Walmart and give the inside of your PC a good cleaning, Ive only had my Pc for less than 2 - 3 months and Ive already cleaned it several times as it accumulates lots of dust.

 

Ok thanks I will give this a try

 

With it crashing under load I would check the CPU heatsink and fan (you may want to remove heatsink and check/reapply compound), and check the video card to make sure it's fan (if it has one) is working.
Reseat your memory as well.

Sounds like something isn't handling the stress of video playback & gaming. If it's working OK doing normal work (web surfing, email, etc) I'd guess one the components (CPU, vid card or memory) may be getting too hot.

Sam

 

I think your temps are quite high, as below, look into cleaning your case out, and maybe even look into buying an extra case fan, if you have any space in the case.

 

From the specs, the max operating temperature for that CPU is 71.4C. The OP is right at that and it is easily conceivable that it is going over that, depending on the usage.
So yes, either a good cleaning or a tune on the heat sink paste, with cleaning and a fan check first.:wave:wave

 

I have cleaned the case out and found that it was very dusty. However I was using the unreal tournament editor and it has happened again.

P.S Did anyone manage to take a look at the .dmp file for me because I don't know how to do this myself.

Thanks

 

Are you comfortable working on computers or do you have a buddy who is? Things like the CPU heatsink , heatsink on the GPU (video card), fans, seating of memory and cards do need to be checked so they can be ruled out as a cause.


Sam

 

Freeware, Blue Screen Viewer, to help read your minidump, found here: http://www.snapfiles.com/get/bluescreenview.html