Laptop has no wireless

Hi guys

I hope you can help with this.

My wife's HP laptop, running Vista had a problem. On startup we were getting: "LogonUI.exe Bad Image: WTSAPI32.dll is either not designed to run on Windows or it contains an error" . Desktop loaded OK but no programs would run and no wireless connectivity. Get hosts of errors all referencing this DLL.

I tried last good configuration, to no avail. Then I ran SFC/scannow from a command prompt. This reported that it had fixed some but not all errors. On reboot all was well, with the exception of wireless. The wirelss is switched on, but diagnostics reports Windows Wireless Service not running, and it cannot start it.

CBS log reveals that the file it can't fix is NDISUIO.sys, which I think is a wireless support driver, and looks like it may be my problem.

Can I just get a good copy from cyberspace somewhere, and copy it into the directory, or am I in the "a little knowledge is a dangerous thing" space?

And I'm also wondering if the problem could be malware related.

Can you help?

 

I would run the HP disk to get the driver, if you do not have the disk you can go on the HP site and down load what you need.

http://welcome.hp.com/country/us/en/support.html

Phil

 

Thanks Phil. I'll have a look there. although I don't think its actually an HP driver. The wireless adapter seems to have its drivers up to date. I think the corrupt file is a windoze wireless support file.

 

Well i had the same problem with my acer however i just went to the websites driver section, downloaded the wireless driver and that fixed it...

Good luck with your wireless :/

 

Hi Phil

I've been through the Malware removal forum, and the laptop is clean. I lost all connectivity for a while, but I managed to get wired internet back on by deleting the card and forcing it to reinstall. Still no luck with wireless though.

Incidentally, I also deleted the wireless card and reloaded drivers for that. Still not working, and I have several excamation marks in that section in device manager "Windows cannot start this device because its configuration information (in the registry) is incomplete or damaged (code 19)."

Also just installed SP2

ANy suggestions?

 

Try running ccleaner to fix registry errors: http://www.piriform.com/ccleaner