Windows XP Laptop Malware/Virus Issues

Welcome to Major Geeks!

More likely to be non-malware issues, but we need the final log to be sure.

The link is just fine. Please try again and the only place to get the proper download is from Major Geeks! We need the MGlogs.zip file to continue.

 

Please try to do the below in normal boot mode. If you cannot run the fix in normal boot mode, then use safe boot mode.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: FrostWire Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Policies\Explorer\Run: [XRxCO5XIMu] C:\Documents and Settings\All Users\Application Data\lepihafu\xspcnive.exe

After clicking Fix, exit HJT.

Uninstall the below software:
Ask Toolbar <-- should have been uninstalled in step 5 of the READ ME
Java(TM) 6 Update 4

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it:

Code:

KILLALL::
 
RenV::
c:\program files\Adobe\Reader 8.0\Reader\Reader_sl .exe
c:\program files\AIM\aim .exe
c:\program files\AIM\AIM95_c1\aim .exe
c:\program files\America Online 9.0\AOL .EXE
c:\program files\Common Files\AOL\1131163763\EE\AOLHostManager .exe
c:\program files\Common Files\AOL\1131163763\EE\AOLSoftware .exe
c:\program files\Common Files\AOL\ACS\AOLDial .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Java\jre1.6.0_04\bin\jusched .exe
c:\program files\ltmoh\Ltmoh .exe
c:\program files\Messenger\msmsgs .exe
c:\program files\Real\RealPlayer\RealPlay .exe
c:\program files\Synaptics\SynTP\SynTPEnh .exe
c:\program files\Synaptics\SynTP\SynTPLpr .exe
c:\program files\TOSHIBA\TOSCDSPD\toscdspd .exe
c:\program files\TOSHIBA\TOSHIBA Applet\thotkey .exe
c:\program files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView .exe
c:\program files\TOSHIBA\Touch and Launch\PadExe .exe
c:\program files\TOSHIBA\Tvs\TvsTray .exe
c:\windows\system32\DLA\DLACTRLW .EXE

File::
C:\Documents and Settings\All Users\Application Data\lepihafu\xspcnive.exe
c:\windows\system32\vtsqn.exe 

Folder::
C:\Documents and Settings\All Users\Application Data\lepihafu
 
Registry::
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{BA52B914-B692-46c4-B683-905236F6F655}"=-
"{D4027C7F-154A-4066-A1AD-4243D8127440}"=-

[HKEY_LOCAL_MACHINE\software\microsoft\windows\Currentversion\policies\explorer\Run]
"XRxCO5XIMu"=
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Load]
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"MsSecurity1.209.4"=-

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now if you could not do the above part of the fix in Normal Boot Mode, make sure that you try again now to continue with the below in normal boot mode.

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Please provide exact word for word messages. This may not be a malware issue. You could try the below. Not sure it will help.

Right-click My Computer and choose Properties. Click the Advanced tab. Click the Settings button in the Performance panel. Click the Advanced tab in the Performance dialog. Click the Change button in the Virtual memory panel. Whew! This setting is buried quite thoroughly! Look for the System managed size option, select it if it isn't already selected, and then click OK, OK, OK.



Not sure what you did with the Rescue disks but it looks like you may be missing a variety of drivers required for your hardware. For one thing, it looks like no network devices are being found which is why you cannot connect to the internet. You will likely need to reinstatt this: REALTEK Gigabit and Fast Ethernet NIC Driver

Who knows what other required drivers for the laptop have been removed or corrupted. It may more reliable to reinstall.

Please provide the new log from MGtools even if it must be in safe boot mode but try normal boot mode.

 

Your logs are clean, but you should uninstall the below junk from AOL that noone wants, needs, or uses:

Viewpoint Media Player

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Chaslang will be away for a few days, but from what I am reviewing, I believe he would suggest you post in the software forum for further assistance. He did mention that you appear to be missing drivers and possibly other needed system files. Two suggestions:

1) go to start / run / type:
sfc /scannow --> have your windows disc handy.
2) try a repair installation.

 

You need to post in the software forum. Again, you may need to do a repair install. You can get some other opinions about your issues in that forum.