clean? - logs attached

Discussion in 'Malware Help (A Specialist Will Reply)' started by wondering1, May 15, 2010.

  1. wondering1

    wondering1 Private E-2

    Due to low virtual memory, RootRepeal would not run.

    MGTools did not finish - could not run processdlls.

    Otherwise, everything went well. I ran the procedure offline and did the manual updates. I did go online briefly, as per instructions, for windows recovery console. I will be updating the virus software...this machine was pulled from storage.

    Thank you for your assistance!

    w1
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Did you set your computer to use a proxy server? If you did, I suggest that you check your settings.

    Here is your biggest problem:
    Code:
    Total Physical Memory    256.00 MB    
    Available Physical Memory    69.14 MB
    Let's do this first:

    Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

    Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:
    After clicking Fix, exit HJT.

    Now:
    Download HostsXpert and then follow the below steps.

    • Unzip HostsXpert.zip
    • It will create a folder named HostsXpert in whatever folder you extract it to.
    • Run HostsXpert.exe by double clicking on it.
    • Click the Make Writeable? button. (if you only see a Make Read-Only selection, it is already writeable so skip this button).
    • Click Restore Microsoft's Hosts File and then click OK.
    • Click the X to exit the program


    Now tell me what issues you are still having.
     
  3. wondering1

    wondering1 Private E-2

    Wow. Thanks. Everything is working. Will do the final steps.

    Much appreciation.

    w1
     
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Good to know.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Go to add/remove programs and uninstall HijackThis.
    6. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    7. If you are running Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 6 of the READ ME for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    8. After doing the above, you should work thru the below link:
     
  5. wondering1

    wondering1 Private E-2

    When I uninstalled combofix it said it was compromised.

    ?

    w1
     
  6. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Sorry to give you the bad news but you will have to do a total clean reinstall.

    I can see the reason for your problems and this message. Your logs show that your Windows Operating system files have become infected by a Virut infection and there is no known reliable fix for this. In addition there are many many other infected files. We could spend a lot of time trying to remove this infection, but odds are that it will not work because the nature of the infection has so many executable system files infected that as soon as we fix one file, other files that are infected will almost immediately or upon the next reboot, just reinfect the files. In addition, your PC would still basically be unreliable/untrustworthy even if we manage to fix the infected files that we can see since there could be many more that we are not seeing.

    The safest thing for you to do is backup your personal data immediately since your PC could possibly become unbootable at any point in time. Do not back up any executable files. This includes programs that you have downloaded since any of them could be infected. Anything you may have already backed up that is an executable type file (things you downloaded to install programs....etc) are most likely infected and will cause you to be reinfected if you reuse these files.

    Once you backup, you need to format partitions and reinstall Windows and all other software especially your protection software. Then install all updates for all software. DO NOT reinstall from any executable file backups you made while this PC was infected or you will just be reinstalling the infection.
     
  7. wondering1

    wondering1 Private E-2

    Thanks so much-still looking for a disk.

    When I reformat, should I also reformat the Dell hardware diagnostic available from the BIOS? I have successfully booted from NT Offline Password and Registry Editor boot CD. I haven't been able to boot from LiveCD (Dr.Web) - I think the old CD drive is performing marginally. Should I do the registry update to not auto run with NT Offline Password now and after reinstall? Or will the malware set it back?
     
  8. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    This is the second machine of yours to have this infection. Are you sharing a router? Are there other machines on this network?
     
  9. wondering1

    wondering1 Private E-2

    Except to install Recovery Console, these machines are not on the internet at all.

    I did all the downloads and updates manually.

    Perhaps I spread the infection to the 2nd machine by not formatting the flash drive in between. I could be the culprit on the 2nd machine.

    I'm only using CDs now.
     
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes, that very well could be the cause. Just leave the bios alone and do a complete format and a clean install. Be careful what you put back onto the system once it is back up and running.
     
  11. wondering1

    wondering1 Private E-2

    I will be doing a wipe/load once I get disks but since I'm still waiting I've continued with the process of using tools that attempt to remove Virut.

    I do agree that if I do not wipe/load, Virut will be back within 3 weeks or less!

    So - spinning my wheels:

    0) Machine is totally offline and using CD only to work on the machine.
    1) Burned the ISO of Dr.Web LiveCD and booted the machine from the CD.
    2) Set to rename any infected files.
    3) Booted again from the CD, set to cure any infected files.
    4) Re-ran to ensure no more files being detected.
    5) Renamed files needed by Windows replacing .#xe with .exe and .#rc with .src, etc.
    6) Booted Windows- thus far always in Safe Mode (next will repeat with a normal boot)
    7) Ran Dr.Web anti-virus for Windows
    8) Ran FixVirut.com -- found nothing
    9) Ran rmvirut.exe - this is finding all the infected .htm files (Virut adds an iFrame backdoor to .html files). rmvirut.exe is reporting some files that it cannot open, so we'll see if it checks those upon next boot as it promises.
    10) Rerun rmvirut.exe - in progress and still waiting for disks!
     
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No matter how many files you find and fix, there will always remain the possibility that you missed a few and the infection will return. :(
     

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