Internet Explorer stopped working

Do you have MGTools.exe directly on your root drive? (usually C:\)

What results do you get if you try running it in safemode?

Failing that try a rename (rename MGTools.exe to 123.com) and try and run it in either normal or safe mode if necessary. Let me know.

 

This should say "Do you have MGTools.exe directly in the root folder of your Windows Boot drive? (usually this would mean saved here C:\ )

Did you shutdown your protection software before trying to run MGtools? AVG will get in the way!!!!!! It may even delete MGtools.exe since it has a problem identifying the difference betweeen a malware removal tool and real malware.

Based on where ComboFix was incorrectly run from ( see below), I would guess you incorrectly put MGtools.exe there too.
c:\documents and settings\Owner\My Documents\Downloads\ComboFix.exe

 

Not true! It just means you did not set the option up. Double click the below thumbnails to enlarge them.

On the top right of Chrome, click the Settings wrench:

Then select Options.

Then select the Minor Tweaks tab which has the option to Ask where to save each file before downloading.

 

Yes that is the file but it should not be in your downloads folder so you must have copied it there. MGlogs.zip is always generated in your root folder when MGtools is run. Thus C:\MGlogs.zip is where it will be found.

You logs only showed some minor adware from MyWebSearch/FunWebProducts which has been removed. Also it shows you ran MGtools in safe boot mode which is not how you should have run it.




However if you are not having any other malware problems, it is time to do our final steps below.

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

You're welcome.

Try the below

1. • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • c:\documents and settings\Owner\My Documents\Downloads\ComboFix /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.

 

Not likely to be malware since as I stated in a previous message, you did not have any major malware issues to begin with. You just had some minor adware from MyWebSearch/FunWebProducts which has been removed. You could attach a new log from running Malwarebytes and MGtools if your wish, but I'm not expecting to find anything.

 

You did! But this shows that you did not complete my final instructions which included toggling system restore. Thus that is why they show in this log. Neither Malwarebytes not any other program can remove things in an active System Volume Information folder which is the System Restore folder. You must disable system restore to delete restore points.

MyWeb has nothing to do with internet explorer not working and especially things in restore points have no effect whatsoever since they are not being used.

 

You're welcome.

Then you already deleted it some how. You previously had it here:
c:\documents and settings\Owner\My Documents\Downloads\ComboFix.exe

You can download it again, but to your Desktop and run my first method of uninstalling it.

The final procedure did not ask you to run MGtools. It asks you to run MGclean.bat which is in the MGtools folder.

I'm not exactly sure what you mean by "not work" but if it is crashing, you will have to get your Event Viewer log ( see http://windows.microsoft.com/en-us/windows-vista/Open-Event-Viewer ) and try posting in the Software Forum since you are not having malware problems. You are likely just having very inconsistent behavior with IE which may explain why it works sometimes. Running MBAM is not changing or fixing anything related to IE as you can see in the log.


Another possible option may be to just update to IE8 instead of using the outdated IE7 and see if that fixes your problem.