Remote Assitance "request" on messenger

Discussion in 'Malware Help (A Specialist Will Reply)' started by spring mist, Jun 14, 2010.

  1. spring mist

    spring mist Private E-2

    hi,

    About a month ago I was using Windows Live Messenger and a "request" appeared to start Remote Assistance. Neither me nor the person I was chatting with had sent this message but I'm pretty sure it came from my computer. Please take a look and let me know if there's anything wrong with my computer.
     

    Attached Files:

  2. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You can indeed send requests for remote assistance over the IM, however you would have to "OK" it to let the remote assistance actually run. Then if you have a firewall, that would also alert you to it. Your friend must have accidentally sent the request is all I can think of because I am not seeing any signs of malware in those logs.

    Did you once use software from comodo? You can delete the below remnants:
    And you can prevent the following leftover service from running also:

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  3. spring mist

    spring mist Private E-2

    Thanks for checking, i'm relieved you didn't find anything. Are there any programs to scan messenger for infections or to prevent them from getting through, other than the regular antivirus and firewall?
     
  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You're welcome. You can discuss this in the software forum if you like but I would say the most sensible thing to do whilst being on messenger is to not accept files from people unless you absolutely trust them.
     

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