Registry Reviver Review Rogue Scareware

Discussion in 'Software' started by Harry Reams, Jun 20, 2010.

Thread Status:
Not open for further replies.
  1. Harry Reams

    Harry Reams Private E-2

    Dear fellow majorgeeks

    I came accross Registy Reviver after seeing a review on Reviver's soft website. I was horrified to find that this vendor was claiming an editor rating from majorgeek when Registry Reviver produces fake errors and highly inflated error count designed to scare users to purchase their fake program

    However when I checked list in majorgeeks, there is no rating and this is completely fake

    Judge for yourself -no reward here

    http://majorgeeks.com/Registry_Reviver__d6290.html

    but claimed a rating here (linked from the reviversoft company link in majorgeeks)

    http://www.reviversoft.com/registry...eeks&utm_medium=display&utm_campaign=rr_FL_01

    This is very creepy that a company can get away with saying they have awards when they do not

    I then looked at the other rewards it claims, like 5 star with pc world and cnet. All fake - there are no such user or even average user awards. This is highly suspect and I wanted to know if other users had come accross such marketing scams and rogueware such as Registry Reviver

    Not only that, when I ran the program in my sandbox, it found hundreds of registy errors which do not exist. This is just another rogue registry cleaner designed to scare users.

    I am going to contact the Attorney General in the state of California
     
  2. ReviverSoft

    ReviverSoft Private E-2

    Hi Harry and other MajorGeeks,

    My name is David and I am a founder at ReviverSoft.

    Firstly, let me assure you that ReviverSoft products are in no way developed or marketed to be scamware or rogueware. We agree, and it is indeed unfortunate, that there are opportunistic organizations in our market that take advantage of unsuspecting consumers and we absolutely DO NOT participate nor condone this practice. At ReviverSoft we are aiming to become the leading, trusted brand for utility products - much like Symantec or McAfee are trusted brands in Security.

    We value and welcome the honest feedback of our customers so that we may steer our business in the right direction. If you honestly believe there is something misleading or misappropriated in our products, please let us know and we will have our development team look at it immediately.

    Now, with respect to the logo use issue. Where possible we have approvals for all the logos we use on our website. Any statements or comments are from actual customers or are statements of fact at the time of publication from our partners. If, at any time, we are approached by a partner to remove any logo or statement we comply immediately. Specifically regarding Major Geeks, the team who run this site are trusted and respected partners of ours and we would in no way jeopardize or violate this partnership (and the friendship that has developed while conducting business) by engaging in opportunistic behavior that you are describing.

    In such a congested and cluttered utility market, the reputation and credibility of ReviverSoft is of the utmost importance to us.

    Again, if you feel strongly that something is amiss in our product please email me directly at sales@reviversoft.com. I encourage anyone to email me here with comments, concerns or questions as it will only help us to build better, more relevant products for our customers.

    Best Regards,

    David
     
  3. theefool

    theefool Geekified

    I don't speak on the behalf of this site. But, I will say this. If your app is posted here, it is tested for malware/spyware/viruses and what not. Just having your app here is a testament that it does what it is intended to do.

    And on that note, welcome to MajorGeeks. :)

    If you note, there are not any apps that are rated. Except for a link that is recommended for most users. Though, they are mainly freeware: http://majorgeeks.com/page.php?id=20
     
  4. Harry Reams

    Harry Reams Private E-2

    Unfortunately this does not address the point here. Registry Reviver is using awards on its sites that do not exist. It claims a 5 star user rating on CNET - not true, 5 star rating on PC World - complete fiction. Then they say that Registry Reviver had a Majorgeek's Editor's award - no it does not.

    The truth of the matter is that Registry Reviver is a rogue fraudtool that reports false errors, specifically with empty keys, that does not make a slight difference to a computer's performance, other than push up the error count.

    As a result Registry Reviver's impact is minimal and reports false errors. The best way to test this, is run the program on new install of Windows XP or Windows 7. You will be surprized how many errors this bogus program reports finds on a complete fresh or mirror install of Windows.

    Registry Reviver also loads on boot - even with User Access Control on. Granted, there are many programs that load on boot - but only Registry Reviver defeats Windows security deliberately, to prevent programs that require Adminstrator privileges (highest level) without asking the user's permission from loading automatically.

    When it loads on boot - its report the PC's health is bad, all designed to scare users to purchase this rogue program

    I have spoken to friends at Microsoft about this and they were not impressed with this rogue tool

    All this is designed as harass inocent users who are duped to download this program. It may be on Majorgeek and bunch of other shareware sites, but this does not mean this program is free of malware. It is highly dangerous program and a clone of Slow PC Fighter.

    Reviversoft is classified as fraudulent security tool (FSA) at

    http://hosts-file.net/default.asp?s=reviversoft.com

    Also see the Norton review from real users

    http://safeweb.norton.com/report/show?url=http://www.reviversoft.com/

    or the red warning at

    http://www.mywot.com/en/scorecard/reviversoft.com
     
    Last edited: Jun 26, 2010
  5. Harry Reams

    Harry Reams Private E-2

    Unfortunately this does not answer the question posed about these fake rewards. For example Registry Reviver Review claims 5 user ratings. Go to the PC World site - this is not 5 stars. 3 users have given it 5 star rating, and they are claiming 5 star rating. This is misleading advertizing

    The program finds empty registry keys - these have little value in removing and actually cause more harm than good. All this is done to inflate error count to dupe users into purchasing this rogue program.

    The program deliberately defeats user access control in Windows 7 and loads automatically on boot with the highest admin access possible. Then it shows registry reviver review pop-up on screen, all designed to scare users to purchase I am afraid
     
  6. Harry Reams

    Harry Reams Private E-2

    Reviversoft claim an editor rating from Major Geek. Please can let me know where this is. The program finds false errors and the best way to test this is install this program on a fresh install of Windows XP with SP3 - or mirror install of Windows 7.

    These errors simply do not exist. I dont know this program was allowed past the post other slick and misleading markting
     
  7. silas

    silas MajorGeek

  8. Harry Reams

    Harry Reams Private E-2

    You are absolutely correct - there are too many fake award sites out there. In the case of Registry Reviver Review - they are claiming 5 star user awards fron CNET and PC World, which they do not have. I dont know how they get away with it

    I asked CNET - and they do not give permission to quote their 'user ratings' in any marketing whatsoever.

    In the case of PC World - they had a grand total of 3 Registry Reviver review users who voted positively for the software, and they have used this justification to post this on their site and cart page. This is terribly misleading. They might be Reviversoft employees for all I know.

    They also claim an Editor's award for Registry Reviver from MajorGeeks. I have looked everywhere on this site and cannot find it.

    Then they claim some award from a top ten review site. Again misleading as this is an site that has affiliate links including Registry Reviver's links with cleverbridge AG

    I am not so bothered by these fake reviews. Its that the fact the program is rogue, finds false errors, or reports errors that have no value other than inflate error count and mislead innocent users to purchase their rogue program, which is an white label clone of Slow PC Fighter.

    Reviversoft pretends to be legit, when its not
     
  9. Just Playin

    Just Playin MajorGeek

  10. ACE 256

    ACE 256 MajorGeeks Forum Administrator - Overclocking Expe

    I don't see anything about cnet or PC world. :confused
     
  11. Corporal Punishment

    Corporal Punishment Head of Software Shenanigans Staff Member

    I looked at the full version of the product at David's request on the initial release. I sent them the graphics to use at that time.

    Reg scanning programs are ALWAYS an issue. Just given the number of things that can go on with a system, lends itself to false positives. I did not experience many with this product on my test system, but I will look at the latest version. But then again, the line on what is a reg problem and what is not…Is ill defined. Just like people thinking cookies are Spyware.

    I have known David for some time. I know him to be a stand up guy who values his word. If he says he wants you input, he means it. If he says he’ll fix a problem. He’ll do it.

    So if you have a problem with the product – fine, take it up with him/them and let us know. But it is not a rogue product.
     
  12. Harry Reams

    Harry Reams Private E-2

    Thanks for your post. After further digging around, I came to know that Registry Reviver is actually a white-label program sold by Slow PC Fighter and not written by Reviversoft. Both found the same number of errors and interface is pretty similar. Slow PC Fighter offer their white label program on their site, so I assume Reviversoft is from the same pedigree

    I have nothing against registry cleaners that do the job they are supposed to do. Yes even I understand, there will be differences in their detection algorithm.

    However, lets not getty silly here and there are acceptable common sense standards. How can one program find 116 errors and another 260?

    We are not born yesterday. I installed Registry Reviver on a fresh factory mirror install of Windows XP - with service pack 3 - it found more than 260 errors. I compared with this with a leading registry program, Registry Mechanic, it found 116. Of the 260 errors that Registry Reviver found - most were empty keys. These are fake errors because Windows and its program use emty keys to function.

    Then Reviversoft bypassed user access control and loaded on boot- before anything else had loaded saying my PC health was very bad. To say that the PC health was bad - on a fresh install of Windows is misleading and morally wrong. This is the issue I have with Registry Reviver

    Removing empty keys has no benefit at all, other than inflate error count and scare users into thinking they have problems which they do not have. Any registry expert will tell you this and actually removing empty keys can cause more harm than good.

    I have sent my feedback to Reviversoft - they should remove empty keys scan from their program if they want to clean up their act and stop scaring users with fake system status.

    I can think everyone can understand that a factory install of Windows on a brand new computer will not be in bad state of health, just out of the box, unless you run Registry Reviver
     
  13. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Indeed there is a difference and comes down to as you mention what level of the registry they wish to drill down into.;

    For the reson above, some will drill down to various levels and subkeys in the Hives, some will miss out the Security Hive (HKEY_LOCAL_MACHINE\Security) completly as its not one you'd wish to mess in TBH, some registry cleaners need at least two or more runs to drill down to the redundant keys, CCleaner while a safer one will do one pass and get many keys, but run it again and it will find the next level of keys from same apps that because the previous ones were deleted the subsiquent ones then ended up orphaned and surplus null keys.


    While I agree with you on empty keys, you also will have to conceed to the fact that when you uninstall some applications, their uninstaller is SO poor that it leaves redundant registry keys, and also if you were troubleshooting an app, or instance I was last week and getting rid of all registry keys from said application is wise to help reduce the potential for conflict when trying to find the cause of an issue, as registry keys can become corrupt at times, so removing all and even any empty one is good troubleshooting practice.

    Empty keys will be recreated by the application that needs them in most cases.


    I will add that using a registry cleaner is not in reality going to speed up a PC, as with the registry and the small by comparison space it takes up on a HDD, a few keys is not going to help. I use registry cleaners as a troubleshooting measure to get a PC to a position I know the offending or potential offending app is removed. Personally I know my way around the registry manually but many novice users dont so its not a bad course of action to use a well known not so envasive cleaner (ccleaner is one such one).

    I will also add that some are way way too invasive and unless you know what you are deleting you may end up deleting a needed key.
     
  14. Harry Reams

    Harry Reams Private E-2

    You are correct - they don't appear to be on their website. However if you go to the purchase link of Registry Reviver and select the final cart review page, it makes the bold claims of major geeks recommended ( i could not find this on this website), 5 star user average rating from cnet, and 5 star average user rating pc world.

    I got suspicious when I saw 'user rating' as this was not a rating from the respective websites themselves.

    Taking a closer look at CNET - there 12 user Registry Reviver Reviews. The average rating is in fact 3, not 5 as claimed by Reviversoft and Registry Reviver

    Looking at PC World - there is a grand total of 3 people giving Reviversoft a favourable rating, and one giving them 1 star.

    The three people who have given Reviversoft such a favorable rating, have done so all the same week in Aprul and all praising the vendor. What I don't understand is how Reviversoft can claim 5 star rating based upon 3 users - all of which look highly suspicious?

    I have contacted Reviversoft a number of times about their fake awards - in fact you cannot call user rating as awards. They have yet to remove these fake awards from their site. This is not the behaviour of a reputatable vendor.

    I am watching both of these sites carefully for suspicious rating activity by fake users. Granted, I think Reviversoft have produced good software like Battery Optimizer, but I think when it came to Registry Reviver they became greedy and started scaring users into errors that do not exist and showing fake awards in their marketing material.
     
  15. Harry Reams

    Harry Reams Private E-2

    Hi Halo

    thanks for your post and making your valuable comments. I agree with you about empty keys and the value of ccleaner. This really is not the issue

    The issue here, is how Registry Reviver manages to find so many errors compared to the respected competition such as Registry Mechanic. Either PC Tools is knowingly selling an inferior product that find half as many problems with the registry compared to Registry Reviver, a new comer to the registry market.

    How Registry Reviver can make a claim that the PC's health is bad in a brand new install of Windows 7 with no Internet connection in a new PC - with the only other install being Registry Reviver, looks scammy to me. Either Microsoft are deliberately shipping a defected PC and may be I need to speak to Dell about it or Registry Reviver are pulling a fast one over me

    In fact when I examined the registry file closly via Regedit - the empty keys were actually created by Registry Reviver during the install. In otherwords - it has created the so-called errors in my PC to begin with and was finding these during the scan

    Then to top this all off, they use fake awards to promote the product. Surely anyone can see this is a wrong and this is not the behaviour of a respectable vendor, only a greedy one

    On the awards they use on their site, one of them is Top Ten awards which seems highly respected. However upon closing look at the top ten site, all their links to products they recommend are affiliate links. None of this is disclosed to the average joe loud enough as they believe this is genuine consumer site offering unbiased opinion. I have already contacted the FTC about Top Ten awards site because they do not make this disclosure clear on their site.
     
    Last edited: Jun 30, 2010
  16. thetechnomancer

    thetechnomancer Private E-2

    So, how much of a cut does MG get of the $29.99 asking price for promoting your software as an affiliate? rolleyes

    Let's be completely transparent here. I sell "Registry Cleaners" through affiliate links on one of my websites too, and have made some decent profit doing so, but in 99% of cases, "Registry Cleaners" have the same value to PC owners as "Headlight Fluid" does to to car owners.

    The "registry conflicts" and the "errors" that your program (and many others, don't think I'm singling you out) display in the scan results are either completely benign, non-existent or added by your own software just to have something to "detect." The entire industry exists because registry conflicts have been falsely propagated as a serious PC concern to an unaware public over the last 5+ years, along with the fact that people don't know that Priform's CCleaner has been offering the exact same functionality for nearly as long.

    Your niche thrives only because of the ignorance of your target demographic, not out of necessity for your product's existence -- sounds like "scareware" to me.
     
  17. Harry Reams

    Harry Reams Private E-2

    I agree that some registry programs are snake oil products but geniune programs like Registry Mechanic are very reliable and highly respective by PC experts.

    I just have issue with vendors who use fake awards, scare users by loading on boot automatically defeating Windows user access control with fake pop-ups saying PC health is bad (as reported by Regstry Reviver), and during their scans inflate error count to reinforce and scare users into purchasing

    Lets good at the Registry Reviver marketing scam. They use average user rating, not awards themselves. David mentions that these rating were correct at the time of press. I have contacted Reviversoft in the past month, yet these awards appear all over their highly deceptive and rogue Google Adwords campaigns which is running rage at the moment.

    So he uses this to justify a 5 star user rating from PC World user - based upon 3 users (suspicious reviews) - all in the same week in April. In fact this is not 5 stars as claimed by the fake Registry Reviver reviews

    CNET review - based upon 12 reviewers is 3 stars, not 5 stars as claimed on the Reviversoft rogue website

    Top Ten awards - affiliates pushing the product offering biased and commission incentivized opinion

    This is highly deceptive and there can be absolutely no defence of this behaviour regardless of how good the program is. This is not the behaviour of a respectable vendor.
     
  18. thetechnomancer

    thetechnomancer Private E-2

    Nah. We just tell you that to sell them to you. Honestly.

    Everyone that ever tells you that you need a registry cleaner is only doing it because they make money off of it themselves, or don't know any better and are repeating what they've been sold/told.

    Registry cleaners, including the more popular ones that you've heard of the most (RegCure, Registry Mechanic, RegClean, etc.) all cause more problems than they fix and are completely unnecessary. The ones that come as part of a package, like the "registry cleaner" that comes with Fix-It Utilities 9 or System Mechanic 9 will make it seem like cleaning your registry has an effect because of the other tune-up processes taking place -- startup optimization, changing the size of your paging file, turning off unnecessary services at startup, etc.

    Think about the way your computer's registry works: "obsolete" keys will never be called, they do not have an impact on system performance.

    Have you never noticed that there's not ONE website on the entire internet that shows before and after benchmarks of a machine using a standalone registry cleaner? If there were hard and conclusive numbers for this sort of thing, it would be a huge selling point and be constantly mentioned; the industry wouldn't currently be in the decline it's in, either (yes, sales of these sorts of things have gone down recently).

    The only benchmarks you'll find are with entire "tune up" suites, not registry cleaners themselves, because they do nothing. You might find something that compares the amount of supposed errors one product finds compared to another, but nothing conclusive about PC performance increases.
     
    Last edited: Jul 2, 2010
  19. Harry Reams

    Harry Reams Private E-2

    I agree, that a full suite of PC tuning is required to improve performance however i would say that Registry Mechanic is a cut above the rest here and does not cause harm to a computer.

    However I digress as this is not the issue of this thread. The issue here is that Registry Reviver uses deceitful practices of using fake awards (pc world and cnet user reviews) in in advertizing, starts on boot without asking the user, defeats user access control, produces fake scans and warns the PC's health is bad - all in a fresh install of Windows, with the half the errors created by Registry Reviver during the install process itself.
     
  20. thetechnomancer

    thetechnomancer Private E-2

    I think it is part of the issue; every registry cleaner uses "deceitful practices" in their sales pitch by pretending to do anything at all, fake awards are the least of the industry's problems. I think the first step is admitting that it's all

    http://i45.tinypic.com/2hgfskx.png
     
  21. Harry Reams

    Harry Reams Private E-2

    Users can make up their own mind about registry tools and pc optimization tools or they can read this Registry Reviver review. However they should not be scared into thinking they have thousands of errors which they do not have and be told their PC's health in bad (especially on a fresh install of Windows) in the case of Registry Reviver.

    However, the issue here is that Registry Reviver is using the good name of reputable sites incorrectly as endorsements. They should stop this deceitful practices. I have spoken to a number of anti-virus and spyware vendors, and they are investigating Registry Reviver a potentially unwanted application aka PUP or as FUD tool (Fear, uncertainty, and doubt tool)
     
  22. thetechnomancer

    thetechnomancer Private E-2

    Again, it isn't just the case with Registry Reviver. Every registry cleaner has the same "functionality."
     
  23. Harry Reams

    Harry Reams Private E-2

    I don't agree that they produce fake errors and use instrusive methods to scare me into thinking my PC is bad on boot. Only Registry Reviver and its clone Slow PC Fighter does this.

    While I don't even prefer Regcure, they have stopped scanning for empty keys, a while back which we all know are fake errors have no benefit, other than inflate error count
     
  24. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There are plenty of programs out there that would fall into the same category as what you are talking about. Programs that are unnecessary. Programs that verge on scareware. I could list quite a few that people are apt to install because of a certain amount of ignorance on their part. Just because they are on download pages, does not remove them from the "buyer beware" mantra.

    Do they have some kind of "award"? Many do, even if they are basically useless to the aim of the users.

    Just because something has these "awards" certainly does not mean you should either buy it or download it. In any market place, shady advertising exist only until enough people have had bad experiences and the word gets out.

    I think you have put the word out, probably in many more places than here. At some point, you have to realize you are now beating a dead horse. :major
     
  25. ReviverSoft

    ReviverSoft Private E-2

    Hello All,

    Thanks for your continued interest and comments on this post. I don't think there is any value in having a public slanging match, and I have offered up a personal email address (both in my initial post and again below) that come directly to me for any suggestions or comments, but I'd like to make a couple of points here:

    1. Firstly I would like to sincerely reinforce my original post that in NO WAY is ReviverSoft a scam company and nor do we intend to be. We are aiming to become a genuine resource destination for the average (non tech savvy) computer user where they can get PC performance tips, tricks and products.

    2. We have taken on board many of the constructive comments in this post and are reviewing areas of our messaging and product functionality to address some of the valid concerns raised. We truly encourage and value constructive feedback as it helps us produce more relevant information and products for our customers.

    3. Per my original post, all awards used on our site either have written usage approval from the site themselves (including the Major Geeks logo that Harry keeps harping on about) and/or are current at time of publishing. We aim to review all of our marketing material at least on a monthly basis to ensure we are current and correct.

    4. Our customer support turn around time is less than 24hours and we absolutely, no questions asked, honor our 30 Day Money Back Guarantee. We have NEVER received any complaint about support quality, turn around time or issue receiving a refund.

    5. In no way is Major Geeks monetizing any of the links on this site from ReviverSoft.

    Now, specifically for Harry - For some reason you seem to have a vendetta of sorts against ReviverSoft. Our company's reputation is extremely important to us and it's interesting (and frustrating) that this exact same post has appeared on a number of different forums on or about the same day (20JUN10). You have mentioned that you have contacted us for a refund and have sent us a number of emails about other comments. Harry, I have searched our databases and cannot find your original purchase details, refund request(s), or any other emails or comments. I also posted a dedicated email address where the emails come directly to me for you to send your comments and suggestions and again I have not received anything. For your reference (and anyone else who has some constructive feedback or comments for us) you can email me directly at sales@reviversoft.com or suggestions@reviversoft.com.

    Major Geeks - I am all for constructive criticism and feedback so please post away or send it through via the emails above. As you will see in our future product releases (and even now on our website) we listen to what our customers and critics say, and when and where appropriate, we respond and act accordingly. I will concede that we may not always be able to please everyone, but we are trying to run a reputable and meaningful business that provides reputable and meaningful products for our customers, and therefore any legitimate comments or suggestions will be closely looked at.

    Best,

    David
     
  26. Harry Reams

    Harry Reams Private E-2

    Hi David

    thanks for writing on the forum. I certanly dont have a vendetta. However, users need to know about the tactics your company employs

    What you have failed to address is that Registry Reviver inflates error count to scare users into purchasing

    When I ran a scan with this rogue program, it found over 250 registry errors on fresh install of Windows. Most of these were empty keys which incidently were created by your program (which is white label clone of Slow PC Fighter) when it installed itself. I examined the registry entries by hand and also ran process scanners to see what your program was doing in the registry before and after the scan

    If you sincerely believe that Registry Reviver is scam, then why do you include scans in your errors that only inflate error count and scare users into purchasing?

    Plus why do you defeat Windows user access control and load on boot, without asking user permission, and they annoy them by telling them that PC health is bad?

    Then to top this off, your program said these errors were CRITICAL and I should fix them immediately. It does not take a rocket scientist to figure out that your program is rogueware, designed to scare users into purchasing.

    When you say you have search your database with my email - I have not given you my email address, so what have you searched for? 24 hour response is not good enough when your program crashed my computer and it would not boot.

    When I also examined the awards that you employ on your site for Registry Reviver - they are fake. You say on your check-out pages that you have 5 star user rating from PC World. I am not even referring to the award from MajorGeek. I am asking you about these user reviews which you still not addressed

    Lets take a look at this further as you I keep on going on about majorgeeks. You have a total of 3 users who have actually reviewed your program but on PC Worldyou have plastered this all over your marketing material including your Google PPC landing page. This is wrong. Your really should have not claimed a 5 star rating based upon 3 users. On Cnet you have a 3 star user rating, not 5. I have contacted PC World nd CNET - they have NOT given your permission to quote user ratings as part of your marketing, especially since your claims of 5 star rating are incorrect

    Its been several weeks since I contacted your support about this. I have yet to see this rectified with your website and check-out pages.

    Action speaks louder than empty words and attacking reviews of your rogue program
     
    Last edited: Jul 8, 2010
  27. rogerm2

    rogerm2 Private E-2

    If it is true (and I believe it is) that you want ReviverSoft to be considered a legitimate company and Registry Reviver not to be considered a rogue there are a number of issues you need to address:

    On the web page which loads after installing Registry Reviver, the following is stated:
    This is a highly misleading claim. The fact is that cleaning the registry usually will not lead to an increase in PC performance. The same can be said also a decrease in crashes. So to put it simply, the above claims are typically not true. And, to make matters worse - the only way to remove all of the "problems" found by Registry Reviver is to actually purchase it. So while cleaning the registry often won't give any noticeable benefit, sadly, your customers don't get to find this out until after they've purchased your software.

    Please don't get me wrong, I'm not saying that your product is worthless - what I am saying is that usually customers won't get any benefit from it. And, of course if delete something actually needed in the registry as pretty close to all registry cleaners do, then it can actually cause problems!

    Also on your website is this:

    Once again this is highly misleading. The truth is that you never need to clean the registry, and usually the above mentioned issues will not be fixed be cleaning the registry. For example, while I have witnessed hundreds of blue screens of death, I have never been able to fix them by cleaning the registry. As for the third point, having insufficient memory installed (which is very common) and having a large number of startup programs, are two factors which can often make computers run slowly, and addressing both of these issues can often lead to a big improvement in computer performance, whereas as cleaning the registry usually won't lead a noticeable increase in performance.


    As other posters have pointed out in this thread, it is misleading to include empty registry keys in your scans, as they are almost always harmless, can occasionally cause problems if removed, and unrealistically increase the error count - Registry Reviver tells me I have 1,676 empty registry keys in my registry.

    Because empty registry keys are best left alone, detection of them has been removed from the latest releases of RegCure, and also SysTweak's new RegClean Pro.

    Finally to make it quite clear, I have no "vendetta" again you David, or your company, I just want to you stop the misleading claims and remove detection of empty registry keys.

    Also, can you explain why you don't have a fully function trial version?
     
  28. Harry Reams

    Harry Reams Private E-2

    Thanks Roger for your post. I quite agree about empty keys are being useless and only done to inflate error count. Unfortunately Registry Reviver is not only one here. Slow PC Fighter from Spamfighter does exactly the same thing. In fact the former is a white-label of Spamfighter's Slow PC Fighter product.

    What surprizes me is that Spamfighter, as a legitimate company, are using their reputation to promote a rogue product such as Slow PC fighter which produces fake scans to scare users to purchase.

    This is very sad indeed.

    To David's credit, they have removed the fake awards from PC World and CNET. I dont see this on their site anymore after this thread was started
     
  29. rogerm2

    rogerm2 Private E-2

    I'm somewhat surprised that David from ReviverSoft has not posted here again.

    I just want to add the following:

    There are several other companies selling customized version Slow PCfighter. Among them is ChicaLogic - who appear to be heavily associated with SPAMfighter (maybe they are even part of the same company), and who are most definitely a scam company. In response to my complaints about their deceptive claims used to sell Chica PC-Fix, they stopped responding to my emails, stop allowing comments on their blog, and also disabled comments on their Facebook page to stop me posting comments there.

    As has been posted here, SPAMfigther is very good antispam product, however due to misleading claims being made about Slow PCfighter and it's "clones," I think it time for me to find alternate antispam software, and to stop recommending SPAMfighter to others.
     
  30. ReviverSoft

    ReviverSoft Private E-2

    Hello MajorGeeks,

    Apologies in advance for not posting for a while. For some reason I have not received notification of additional posts here. :confused

    As mentioned in previous posts we most definitely value the feedback, particularly from the tech community. We have been extremely busy developing a new version of Registry Reviver that deals with a number of the items raised in this and other posts. We have also had a full review of the product done by the team at hp-hosts to identify other opportunities to make our product better. This new product is due for release later this month and will address many of the items raised in these posts, other posts on other forums, and suggestions provided by our users. I'll be sure to post the link when it's available.

    Again, we welcome the continued feedback and I'll be sure to keep coming back to this thread. And as always, you can reach me directly at suggestions@reviversoft.com.

    Thanks again,

    David
     
  31. rogerm2

    rogerm2 Private E-2

    I'm glad that you are working on a new version (or perhaps getting SPAMfighter to make a new version for you).

    However I just want to remind you that changes need to be made to your website too, to remove the misleading statements.

    I realise from a marketing point of view, it will be hard to sell a product if you are upfront and say that it may in some cases speed up a computer or reduce crashes and error messages etc, rather than saying it will do all of those. Also the same applys if you were to release a fully functional trail version, and someone does a cleanup with it, and their computer works no better afterwards - more than likely they won't go on to purchase the product. Unless of course they believe the marketing mistruths used by the makers of many registry cleaners - which state that it is very important to remove any so called registry errors.

    However, I believe im being truthful, and maybe a registry cleaner is not the best product to make money from if one is upfront and honest.
     
  32. rogerm2

    rogerm2 Private E-2

    David, I note that you have done nothing at all about removing the misleading claims about Registry Reviver from your website. The product's webpage @ http://www.reviversoft.com/registry-reviver/ contains a number of misleading statements about the capabilities of Registry Reviver, which should be removed as soon as possible if you want ReviverSoft to be considered a trushworthy company.
     
  33. rogerm2

    rogerm2 Private E-2

    I just had a look at the reviews for Slow-PCfighter (Registry Reviver is just a renamed Slow-PCfighter) on download.com http://download.cnet.com/Slow-PCfighter/3000-2094_4-11362306.html?tag=contentMain;contentBody , and seemingly all of the positive reviews (every single positive review) are not actual legitimate comments for users, but are spam from the publisher.

    I base this on the fact that all the "reviewers" have similarities in the names they post under - i.e. the person's first and last name are used, rather than the usually more random names used. All of these "reviewers" have only review Slow-PCfighter and nothing else, with the exception of a user by name of dlantry who has review Slow-PCfighter twice, as well as reviewing in ChicaPC Fix which is another renamed Slow-PCfighter.

    Amongst the fake 5 star reviews there are a couple of legitimate reviews as well, e.g. from user "mollypockets" who wants a refund because unlike the bogus reviewers, her computer is not much faster after using Slow-PCfighter, but rather is "still slow"

    David, how can you expect your company to be taken seriously when you are associated with a company that seemingly choose to promote their producst via false reviews.
     
  34. nfhiggs

    nfhiggs Private E-2

    David,

    While I admire your effort at damage control here, you really have failed to address many of the issues brought up here - namely the actual behavior of your software - inserting itself at startup with no way of preventing such action, bypassing UAC, etc, etc.

    The following message was sent to a tech support group at Yahoo today:
    How do you address such complaints?
     
  35. annecm

    annecm Private E-2

    Just so you MajorGeeks know - someone calling themselves 'Mark Beare' has posted a HIT on Amazon's mTurk service paying for positive reviews for this and other software on this (and other sites).

    The HIT reads ...
    "Product Review Content Generation

    Due to one unhappy customer we have been getting a number of negative reviews on software download sites such as download.com etc. We need some positive reviews for our applications Registry Reviver, Driver Reviver and Battery Optimizer on as many software download portals as possible. These sites include but are not limited to Download.com, Tucows.com, Majorgeeks.com, Softpedia.com, Softonic.com, Software.com.
    You may need to create a user account in order to create the review on these sites. Make sure that your review is not too positive otherwise it will look fake.
    After you have written review, copy the link to the comment. You will be paid for every comment I see that is for a new comment."

    Highly, highly dodgy IMO
     
  36. Colemanguy

    Colemanguy MajorGeek

    ....
     
    Last edited: Nov 14, 2010
  37. rogerm2

    rogerm2 Private E-2

    This is highly dodgy as you say, and to let everyone know Mark Beare is the president of ReviverSoft.

    This would be bad under any circumstances, but what makes it worse is that both Registry and Driver Reviver are quite simply in my opinion not very good products.

    Registry Reviver has been discussed in detail here so I will just talk about Driver Reviver.

    Driver Reviver was until recently a re-branded RadarSync, with a more colourful user interface. I am a registered user of it, and I found to not work very well - some of the driver updates were corrupted and according the setup file for the updates would not run.

    More recently, ReviverSoft have switched to using SysTweak to provide the driver update engine - while retaining basically the same user interface as before taken from RadarSync. The same driver update engine is used in SysTweak's Advanced System Optimizer, Netbook Optimizer, and in some other 3rd party software e.g. Maximum Software's PC Updater (which uses an old engine which does not find updates for Windows 7).

    While on the whole this scan engine work well - e.g. all driver updates are downloaded with a single mouse click, and then another mouse click it is all it takes to backup existing drivers and install all of the downloaded updates. The driver updates are install completely automatically - so no user input is required during installation which is nice.

    However, SysTweak have recently released Advanced Driver Updater, which costs the same as Driver Reviver, but finds a lot more driver updates - therefore making Driver Reviver not worth purchasing.

    At the time of posting, Advanced Driver Updater is the only program with the updated engine - even other SysTweak products are using the old engine.
     
  38. rogerm2

    rogerm2 Private E-2

    I must also add, that the actions being taken by ReviverSoft IMO are a very good reason to delist it from Major Geeks and other trustworthy download sites.
     
Thread Status:
Not open for further replies.

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds