sound problem please help

I need to ask some questions before we continue:

1. Do you have any drives that has a non-windows installation on them
2. Are all drives NTFS formatted
3. Do you have any non-standard or special MBRs which can occur from companies like Dell or HP who frequently install additional partitions used for recovery partitions in lieu of giving CD/DVDs.
4. Is any program like Grub ( see:http://www.gnu.org/software/grub/ ) being used
5. Is drive-encryption being used?
6. Are any drives external USB pen drives or external hard drives being used?
7. VERY IMPORTANT: Do you have all important data backed up? You really should do this before continuing since we will need to rewrite your MBR to fix this and while most times this can be done without any problem, these infections can react badly and that could result in a PC not being bootable. You really don't have much choice though since these infections are too dangerous to your security to leave on a PC.

 

edit, posted wrong boiler

 

Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some data on it
• Right click on the screen and select > Select All
• Press Control+C
• Open a notepad and press Control+V
• now please copy that report to this thread

If you cannot download it from the above link then try this one:

MBRCheck.exe

 

I did not request a HJT log or a combofix log. See my last reply and what I did ask for.

 

Now if you wish to continue and fix the malware - please do the following:

• Run MBRCheck.exe
• Wait until you see the following lines:
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
  • Options:
    [1] Dump the MBR of a physical disk to file.
    [2] Restore the MBR of a physical disk with a standard boot code.
    [3] Exit.
    Enter your choice:

• Please push the 'Y' key and then press Enter
• When the program asks you to Enter your choice: enter 2 to Rstore the MBR and press the Enter key
• Now the program will ask you to "Enter the physical disk number to fix (0-99, -1 to cancel):"
  • Enter 0 and press the Enter key.
• The program will show Available MBR codes as below

• You need to select your version of Windows frrom the list. For example, enter 0 or 1 for XP or enter 3 for Vista.....etc. and then press Enter.
• The program will prompt for confirmation. Type 'YES' and hit Enter.
• Left click on the title bar (where program name and path is written). From menu chose Edit -> Select All
• You will see all the text in the window get highlighted.
• Hit the Enter key on your keyboard to copy all of the text into the clipboard.
• Paste that text into Notepad, save it to your desktop as MBRfix.txt
• Restart your PC.
• Attach the MBRfix.txt file to your next message..

Also tell me how things are working.

 

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Tell me how things are running now!

 

Please download HelpAsst_mebroot_fix.exe by noahdfear and save it to your Desktop

• Double click HelpAsst_mebroot_fix.exe to run it and follow any prompts.
  • If the tool detects an mbr infection
    • please allow it to run mbr -f and shutdown your computer.
    • Upon restarting, please wait about 5 minutes after bootup, and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.
  • If the tool DOES NOT detect an mbr infection and completes running:
    • Click Start>Run and type the following bolded command, then hit Enter.
      • mbr -f
    • Make sure you leave a space between mbr and the -f
    • Now, please do the Start>Run>mbr -f command a second time.
    • Now shut down the computer (do not restart, you must shut it down), wait a few minutes then start it back up.
    • Give it about 5 minutes after the bootup and then click Start>Run and type the following bolded command, then hit Enter.
      • helpasst -mbrt
    • Make sure you leave a space between helpasst and -mbrt
    • When it completes, a log will open.
    • Attach this log to your next message.

No matter what happens with the above, attach the above logs and then immediately continue with the below in normal boot mode!

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box. Ensure you scroll down to select ALL the lines:

Code:

KILLALL::

File::
D:\WINDOWS\temp\100.dat
D:\Documents and Settings\nicolas\Local Settings\temp\AAX18A.tmp
D:\Documents and Settings\nicolas\Local Settings\temp\Bit43.tmp

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
  
  http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
  
  
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this. And also the log from HelpAsst_mebroot_fix.exe.

Let me know how things are running!

 

I'll be here waiting.

 

Also attach the C:\Mglogs.zip.

 

any luck yet? Try using a different browser. Let me know how you get on. I need to see that log to check if you're all clear or not.

 

You need to attach a new log, not the same log. You were asked to run the GetLogs.bat program a number of messages back. If you don't run this, you will not have a new log and you will not be able attach the log.