Malware logs, Audio trouble

Welcome to Major Geeks!

Based on your logs, you had a form of a Virut infection that affected quite a few of your startup processes. One of these startup processes was for you Analog Devices audio card. The below is quoted from you SUPERAntiSpyware log

You will need to reinstall this software to fix this. See the CDs that came with your PC or go to the Dell website to get them. You have a little more cleanup work to do which I will give below but this will not fix your sound problems. That is something you need to do by reinstalling needed software and drivers.


Uninstall the below old versions of software:
Java(TM) 6 Update 11

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

R3 - URLSearchHook: agihelper.AGUtils - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - mscoree.dll (file missing)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: agihelper.AGUtils - {0bc6e3fa-78ef-4886-842c-5a1258c4455a} - mscoree.dll (file missing)
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

After clicking Fix, exit HJT.

Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Only what is listed.

 

Those were examples. The preceding text said

All means all.

 

The new ComboFix log shows that SUPERAntiSpyware did not completely remove your Gen-Virut infection which infected all of your startup programs so let's do this manually. You will need to reinstall your sound card software again but not until we finish getting everything cleaned up otherwise you may just reinfect it. Wait until I say you are clean. If we cannot get your sound to come back after removing all the malware, you may have to do a reinstall of your whole system to repair the effects of what this infection did.



Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below code box into it:

Code:

KILLALL::
Driver::
ServicepointService
 
RenV::
c:\program files\Adobe\Reader 9.0\Reader\Reader_sl .exe
c:\program files\Analog Devices\Core\smax4pnp .exe
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\QuickTime\qttask   .exe
c:\program files\Windows Media Player\WMPNSCFG .exe
 
Registry::
[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40b7-AC73-056A5EBA4A7E}]

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

Okay that looks better. At this immediate time, are you still have problems with your sound. Also do any of the below have any problems running properly:

• Avast
• ZoneAlarm
• Google Update

 

Okay then let's do one more thing before you reinstall your Analog Devices drivers and software. Also make sure that you are reinstalling the correct software/drivers for your system.

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

After clicking Fix, exit HJT.

 

Not legal to use his Vista on your PC and it would not work anyway since the license is in use on his PC. In addition, a Recovery Disk is not a full install and it is designed for his PC to reset it to factory ship state. It would not work on your PC.

It still may be necessary since the malware may have corrupted too much of your installation. Normally we would send you to the Hardware or Software Forum for this but since it is a little slow here this weekend, I will keep looking at this.

First what do you see when you open Device Manager

• You can open Device Manager by double-clicking on the System icon in Control Panel, choosing the Hardware tab, and clicking Device Manager.

and look for you Sound Card information. Do you see any yellow exclamation points which indicate errors or missing drivers?

Does the speaker icon appear in your tray? If yes, double click on it to open Volume Control and make sure the volume is turned up and also make sure that nothing is muted.



Please also download MBRCheck to your desktop

• Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
• It will show a Black screen with some information that will contain either the below line if no problem is found:
  • Done! Press ENTER to exit...
• Or you will see more information like below if a problem is found:
  • Found non-standard or infected MBR.
  • Enter 'Y' and hit ENTER for more options, or 'N' to exit:
• Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
• MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.
• Attach this log to your next message. (See: HOW TO: Attach Items To Your Post )

 

From Device Manager right click on the SoundMax device and then select Uninstall. The Reboot your PC. Upon reboot, it should locate the device again and automatically reinstall the drivers. See if that works.

 

Bring up the Sounds and Audio Devices Properties form again and select the Hardware tab. Does it list the Devices? Does it show the SoundMax Integrated Digital Audio and does it list Audio Codecs and Legacy Audio Drivers. If so, can you select the SoundMax item and then click Troubleshoot

 

Okay then I suggest that you try the Hardware Forum but a reinstall could be in your future. Normally the best thing to do is to delete the devices and perhaps the existing drivers too and then to reinstall everything.

One thing you may wish to try is to go back to a Restore Point from before the time where you lost sound to see if that helps. Even if that restores any malware, we could just remove it again.

 

Too bad, but it was worth a shot.


Since we have done all we can do here and you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!