major help with windows updates..

okay im using Windows Vista Home Edition.. but yeah, okay.. well this is really weird.. but i cant access the Windows Update website.. and when the automatic updates come up for it, it just says "Windows can't check for updates" but it'll show me the updates it was trying to download and install.. i tried to goto "www.vistaheads.com".. it works fine.. but every time i click a post that has the words "windows update" in it.. it'll do the same thing it does on the actual Windows Update site, "Internet Explorer cannot display the webpage".. it seems like every site that has something to do with the words "Windows Update" doesnt work.. i have no clue what to do.. ive been trying to fix this laptop for a buddy of mine.. deleted a ton of viruses if that helps.. help please! thanks!

 

Edit: okay i just tried to type the error code i get when i cant install the windows updates into google.. i typed it into google.. and it says the same thing it does on the other sites "Internet Explorer cannot display the webpage".. also.. i just tried to type the error code on here for you guys to see.. and i cant even do that! everytime i type in the error code on here to post, it says "Internet Explorer cannot dispaly the webpage".. i have no clue whats going on!

 

Does it also happen when you go directly to the Microsoft Update site http://www.update.microsoft.com/ ?

Have you checked your system for malware?

 

yeah thats the site ive been trying to get onto.. that, and "windowsupdate.microsoft.com/"

and yes, i scanned with spybot, ad-aware, malwarebytes, super anti spyware, and ESET online scan.. even ran CCleaner.. on every single program, it found atleast 1 virus

also, im on my desktop now, and the error code i get is "WindowsUpdate_80072EFE"

also, the appearence of my laptop will change randomly whenever i restart my computer.. i just restarted it 3 times in a row, and everytime its been on the "Windows Standard" sceme.. but other times randomly.. it'll be back to the normal vista sceme.. this is sooooo weird, i dont know what to do!

 

So you are saying that you do have a virus? Has it successfully been removed/quarantined?

See http://support.microsoft.com/kb/836941/

 

im saying that i scanned my computer with all of them programs that i listed.. found viruses.. quarantined them, and deleted them while they were quarantined.. i ran a couple of the scans again just to make sure in safe mode and found nothing.. it seems like it has to be a virus because anything that deals with the words "Windows Update" or that error code results in "Internet Explorer cannot dispaly the webpage".. its sooo weird, i dont get it at all.

 

I hope some of the malware experts will drop in and give you instructions how to make sure that you are free of malware.

 

Hello, go through the READ AND RUN ME:
http://forums.majorgeeks.com/showthread.php?t=35407

Take your time and follow all the steps/instructions.

Start a new thread and attach the requested logs in Malware Removal:
http://forums.majorgeeks.com/forumdisplay.php?f=35

Be patient and don't bump your post. Could be remnants of malware etc which have also routed IE through a proxy server. This can also effect other browsers and your AV from updating.

Let the experts in Malware Removal advise you on how to proceed.

Cheers..

 

well thank you!, i did all the scans and everything step by step like they had.. and now i can log onto the microsoft updates site.. and automatic updates work now too.. soo right now, im on 17 out of 29 updates installed.. hopefully when all the updates are installed.. the laptop doesnt go right back to being messed up somehow.. but if this works, thank you!!

 

okay i followed all the directions.. i think this laptop is finally fixed! i really think combofix had alot to do with fixing it .. yeah thanks ALOT, i wouldnt have been able to fix this laptop if it wasnt for you guys! thanks again!