Dell Strikes Again

Working on a dell for my mom's friend and i just reformated the system and i installed the drivers for my usb to ethernet jack I have. I tried to automatically search for the drivers in the computer and going to the dell site and looking for the specific model( in this case Latitude D610) and none of those drivers are working properly after i install them. I have also tried installing the files into a folder I have marked and then searching manually for the driver in that folder to install it. None of these things hve worked yet. Anyone have any ideas as to how I could maybe try and get the drivers into the right system file? or maybe why dells are so garbage? lol

 

With a Dell, look for the Service Tag on a sticker, this should be used to correctly identify your specific machine on the Dell site. Install the Chipset drivers first then the others.

 

To identify unknown devices and find the latest drivers for them I have always used DriverMax (http://majorgeeks.com/DriverMax_d5260.html) - never had any problem with it.

You can use the free version that lets you download up to two drivers per day.

 

i know exactly what driver i'm looking for and i have installed it multiple time and in many different ways as my first post said. I dont need to know where i can go to get the drivers. I'm just asking if any other people might know of any ways to instal drivers or might know why instaling the driver automatically or searching for the driver installed on the pc isnt working. It finds the driver and installs it, but it doesn't let the ethernet port work (in this case).

 

good idea. tried that but it didnt work

 

In the Device Manager, does the device show as working? And does the Drivers tab show the driver that you downloaded and installed?

It may be that the configuration of the device is not correct.

 

And you updated/installed the Chipset drivers before installing the Ethernet card drivers? If so, there's a good chance that there's something wrong with the PC/Bios settings or the hardware is faulty.

What CD/DVD did you do the install from? Any errors in the setuperr.log in Windows?

 

Did you reformat using the same version of Windows? If you upgraded from XP to 7 or Vista (or went from 32-bit to 64-bit), the drivers pulled up by the Dell Service Code may not be the right ones for the newer OS.

My personal experience is that Dell has horrible driver support. I've has several cases where the service code pulls up a laundry list of 3-4 possible manufactuer/driver combos (yes, I can figure out the correct one in Control Panel>System; it just adds to the time spent on a restore :mad ).

On a recent IT project, I had to retire two higher-end Dell AIO inkjets that were in new condition and under two years old. The Win 7 64-bit drivers I downloaded from Dell Support should have been labeled "Click Here for BSOD!" Thier phone support (rejects from NBC's Outsourced) didn't have a clue.

 

No it instals the driver and we've even looked for it on the system after it is installed, it won't install correctly where it can recognize the device and when we look for it in the folder it says it cannot find the files for the device. i checked in system options and made sure the driver was the right one, but its just really being a hastle

 

Oh I know man dells are always just horrible to try and get running after you do a system restore. We found a way to use a usb to ethernet that we have te drivers on a usb, but when we tried searching online for the drivers in this case, it couldnt find any. It is the same operating system it had before they brought it in. It might have had xp sp2 and we updated to sp3 on the computer, but i highly doubt that would be the problem for this issue.

 

I havent tried updating the chipset drivers yet, I'll give that a shot and see if that might fix it. We did a reformat from a dell windows xp sp2 on the computer, so i dont think it was the operating system we installed

 

Greetings, BBlazed.

If the chipset reinstall doesn't work, we'll need some more info.

To clarify: what operating system and service pack # is the machine running at the present time?
And, the "usb to ethernet jack I have" - what is this device? I can't seem to find anything like that in the D610 service manual.

Might as well crank up an Everest report, too:

Please download and install Everest, a free system information tool.

Run Everest and click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report
Click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop, use Browse to locate desktop)

Then attach your log to your next post per these instructions: HOW TO: Attach Items To Your Post.

 

it wasn't something I received when i purchased the computer. When reformatting dells you always loose the Ethernet port, so its my way to load the drivers for internet on any dell I'm working on. It is a separate device that basically plugs into the usb on one end and the other has a jack for the Ethernet to be plugged into. Really useful when working on computers that are as hard to load drivers back onto as dells when the customers lose their dell driver disks haha :major

 

this machine is also running xp sp3 right now

 

bump

 

No need to bump. :major

Did the chipset drivers reinstall?

Copy your ASIX AX88772 USB2.0 to Fast Ethernet Adapter - is this the device you're trying to load? If so, is there an ASIX website from which you can get OEM drivers?

 

A linux site listed the 10/100/1000 MBit ethernet LAN as a Broadcom Corporation NetXtreme BCM5751 Gigabit Ethernet chip.

The drivers are here. Good Luck.

 

no I'm actually trying to load the broadcom drivers for this cpu. that driver is for my usb to ethernet connection we install on the dell computers, so we can access the internet to get the drivers they conveniently leave off so we have to go hunting them for hours and hours . lmao. The chipset drivers did reinstall, but the problem is still there. We tried reformatting the hard drive again to see if that would fix the problem. It could detect the connection from the cat5, but it couldn't send or receive any packets from the internet. It also said it was connected at 100mbs connection if you just looked at the bottom right icon for network connections as well, but no internet.

 

haha thanks tgell that worked i just had to uninstall the ones from dell and then install the ones from the actual broadcom site. god i hate dells lol

 

Glad to here you solved the problem.