Multiple IExplorer.exe Virus

Welcome to Major Geeks!

You need to attach the rest of the logs that were requested in the READ & RUN ME. These logs were:

• SUPERAntiSpyware
• Malwarebytes
• ComboFix
• RootRepeal

Also I suggest that you run the below.

Download TDSSKiller from Kaspersky to your directly onto your Desktop

• Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
• Allow the application to run if prompted by Windows or any security programs you have installed
• It will start the scan and run rather quickly and will notify you of whether anything is found or not.
• Follow the instructions to delete/quarantine if asks you what to do when if finds something.
• Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

 

Make sure that you have rebooted your PC one more time after running TDSSkiller as it appears that it has found and fixed your problem. Let me know how it works after the reboot.

 

Normal. Are you having any actual malware symptoms/problems?

 

Question: Have you had any illegal activities on any credit cards, bank accounts.....etc? Have you checked with your financial institutions?

Well actually the safest thing to do when a PC is used for financial type actions is to format and reinstall to have a higher confidence level. Your PC was very very badly infected (likely due to not havng it properly protected and due to the fact that you never properly updated Windows). And it still is infected which we will address below.

There are never any guarantees that a PC is 100% clean once it has been infected. And the same can be said once it has even been connected to the internet especially if proper protection is not in place before connecting to the internet.

However we will continue with some cleaning because your Master Boot Record (MBR) showed that it was not standard and this could be due to an infection. Do you have your Windows Boot CD? And also very important, do you have all of your important data backed up as repairing the MBR can sometimes cause problems?

Please rerun MBRCheck and attach a new log since you attempted to fix it in message # 1 and I want to see if the results are still the same as you had stated.

Also please redownload the current version of TDSSkiller and run a new scan with it and attach the new log. I want to see if it really did fix what it found.

Now see step 4 of the READ & RUN ME and put your PC into Normal Startup mode with MSconfig as requested.


Uninstall the below software:
Java(TM) 6 Update 17
Java(TM) SE Runtime Environment 6 Update 1
LiveUpdate 3.2 (Symantec Corporation)
Viewpoint Media Player <-- should have been uninstalled in step 5 of the READ ME
Whitesmoke Translator

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista or Win 7, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O4 - HKCU\..\Run: [?????????] ??????????????e
O4 - HKUS\S-1-5-18\..\Run: [Rvahisayiko] rundll32.exe "C:\Windows\system32\config\systemprofile\AppData\Local\NlsyDa.dll",Startup (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Rvahisayiko] rundll32.exe "C:\Windows\system32\config\systemprofile\AppData\Local\NlsyDa.dll",Startup (User 'Default user')
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)

After clicking Fix, exit HJT.


Now we need to use ComboFix

• Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
  • If it is not on your Desktop, the below will not work.
• Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
• If ComboFix tells you it has expired or need to be updated to a new version, make sure you allow it to update.
• Open Notepad and copy/paste the text in the below quote box into it:

• Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
• At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
• You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
• Now use your mouse to drag CFscript.txt on top of ComboFix.exe
• Follow the prompts.
• When it finishes, a log will be produced named c:\combofix.txt
• I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.


After reboot, now install the current version of Sun Java from: Sun Java Runtime Environment

Also delete all files and subfolders in the below folders except ones from the current date (Windows will not let you delete the files from the current day).
C:\WINDOWS\Temp
C:\Users\Owner\AppData\Local\Temp
Now run Ccleaner. Only use the Run Cleaner button. Do not run anything else on any other forms.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).


Then attach the below logs:

• C:\ComboFix.txt
• C:\MGlogs.zip

Make sure you tell me how things are working now!

 

You already attached the combofix log from the last fix in message # 10.

Now we need to see if we can get your MBR fixed. Since you do not have a CD, you will have to make a CD having the Vista Recovery Environment on it. You can download the Windows Vista 32-Bit (x86) Recovery Disc Torrent from the below site and follow instructions of burning the ISO file to create a bootable CD.

http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/


When you have finished making the CD, make sure you can boot from it into the Recovery Enviroment. You will need to make sure that in your BIOS you have set the boot order to allow booting from the CD first. When you boot this CD you will eventually see a list of Recovery Options. ( This link http://www.bleepingcomputer.com/tutorials/tutorial142.html shows some illustrations ) You will be choosing Command Prompt. Once you get to the Command Prompt, you will type bootrec.exe /fixmbr and then press ENTER. ( Note: There is a space after bootrec.exe ) Hopefully this is able to rewrite your MBR.

 

You're welcome.

Run a new scan with MBRcheck and attach the new log so we can see if the MBR was fixed.

 

Yes that is much better. Now you need to get this PC properly update and properly protect which the below will address.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
3. Go back to step 6 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
   related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
10. After doing the above, you should work thru the below link:
    • How to Protect yourself from malware!

 

Attach the logs that show this. The logs are all in the below folder.

C:\Users\Owner\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs

 

Rogue.Pallidium is a false detection by SUPERAntiSpyware.

The SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS#WARNONPOSTREDIRECT registry key is a valid key always present on all systems and the default value is 0

 

Well that stinks. Sounds like during the Windows update, something failed and caused this problem.

Short of have to do a reinstall, the procedure that the below person has documented might work.

http://www.delmartian.com/nullpointers/Workaround-for-STOP-0x0000C1F5-0xC1F5-C1F5-BSOD-CLFS.SYS-KB946084.html

Also the fix was documented in the below and a link was given to the rescue cd too

http://forums.techarena.in/vista-help/956252.htm