Not sure where to post

I have a Paradyne Modem Model 6211-11-200. My question is I was trying to get a job thru Convergys (from home) and I couldn't get the job because my VoIP wasn't correct and when I did the test, the test said that I couldn't be pinged. I was told later that it was due to a port in the modem. I need to know how I can get that fixed. I guess I need to find out how to open that port so that my VoIP can connect to Convergys

 

I have Windows Vista Home Premium Service Pack 2. I haven't done anything to the firewall but I do have McAfee and Windows Defender on here for security and that's it. Im fixing to take McAfee off and use AVG. I also am on Private Network but when I changed that it messed me up.

I just looked at the front of my computer and it says that the Intel Pentium D Processor 915 with Dual Core 64-bit processor with Intel EM64T but under the Control Panel, System says that its a 32-bit operating system? Don't understand that one to be honest.

No they didn'ttell me which port. I don't think they know which port it is but I didn't ask.

I don't know how to access the routers menu and I dont have an exact VoIP software. That may be a problem. Not sure. I just know that when I tired pinging the computer it said that I couldn't be pinged. I have erased all pictures off my computer and put them on a USB drive so that it freed up more space. I have also deleted all music files.

 

Their website actually has that information. Its under "what if voice test fails". It reads in part, " The simulated traffic is routed over port 5060. If you have a home router or firewall, this port must be open to Internet traffic to successfully execute the test."
My problem is I have tried all of that. I am trying to figure out how to hook my phone router from charter to the router modem or the pc, whatever it needs to work. I have Charter phone and internet service so I guess its not voip, I dont know, but were gonna startve to death before I can figure it out and they will not provide ANY help. I have emailed them 3 or 4 times. No response. I guess they assume if you wanna work from home, you better be able to figure it out. But even self employeed persons get help

 

. By the time i figure it out the jobs will be gone. but I hope this helps others