Ran the read me first steps, still have issues

Hello, amandajsmom

* I see something that I don't like, please run this online scanner and attach the resulting log -

Using ESET's Online Scanner
NOTE: This scan can take more than an hour, so be patient!



dr.m

 

Hi, amandajsmom

Eset is a scanner meant to be ran while the "infected machine" is connected to that webpage... it is not download-able.

*I'm suspecting a Virut infection and need verification. Can you burn any of the below to disc and then run it/them on the infected machine? *Have all personal files/data been saved to disc/ DVD/external media?

Avira Rescue CD
AVG Rescue CD
BitDefender Rescue USB
F-Secure Rescue CD
Kaspersky Rescue Disk

 

*Burning a rescue cd should not conflict with an AV application installed on either the "transfer" or the "infected" machine.

I would suggest trying Avira to start ( assuming you can boot from a CD - you may need to change to boot order in your BIOS to boot from CD before the hard disk )

Please follow the instructions given on this webpage: http://www.avira.com/en/support-download-avira-antivir-rescue-system

dr.m

 

I would strongly caution you about connecting any writable media (flashdrive/memorystick/usbdrive) to this infected machine, because they can get infected too.

You need to burn a rescue CD, insert the CD in the infected pc, set the BIOS boot order to "First boot CD", re-boot the machine and follow the prompts once the CD boots.

 

A re-boot is needed after you change the boot order, to allow the cd to load before it boots to the harddrive.

 

By connecting the usb external hd to another fully protected and updated machine plus running the tools from our guide should properly clean it. (Barring extreme cases)

 

-then re-boot your machine. The CD drive has now been set to boot first before the hd and the rescue cd will load and run.

 

The poor machine! That would be a proper precaution against more infections.

 

Hi, amandajsmom

Here are links to an application and a tutorial on burning an .iso image to CD or DVD.

ImgBurn 2.5.4.0

Burning ISO Images with ImgBurn

dr.m

 

OK -

These are the instructions given on the Avira download webpage

*You should be doing this on the non-infected pc.

• Download Avira AntiVir Rescue System to your desktop
• Insert a blank CD/DVD into the CD-r/DVD burner drive
• Just double-click on the rescue system package to burn it to a CD/DVD.
• Remove the disc and put it in the infected machine's CD/DVD drive
• Power up the pc and press F12 repeatedly until you get to the Boot Menu
• Set the BIOS boot order to "First boot CD", re-boot the machine and follow the prompts once the CD boots.

 

Here's a pictorial guide to its use.

[Rescue CD] Tutorial for Avira Rescue CD

 

:eek That's inviting trouble!

Let's eliminate the possibilities of infecting both machines. You should write down the detections from the rescue disc into a Notepad.txt and attach that to your reply.

I personally use Avira AntiVir Personal - FREE Antivirus 10.0.0.609

 

*An infected restore point is better than none at all. Please perform only the steps given to you.

Using Add/Remove - uninstall AVG on the infected machine
Refer to Windows XP Malware Removal/Cleaning Procedure

1. Download ComboFix
2. Also download the AVG Remover(32bit) 2011 version from http://www.avg.com/us-en/download-tools
3. Burn both to a new CD/DVD and transfer both to the infected machine, saving them to the Desktop
4. Run the AVG Remover tool > re-boot > run it again.
5. Run ComboFix
6. Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Windows 7, use right click and select Run As Administrator).
7. Burn the C:\MGlogs.zip file to disc
8. Transfer it to the working pc and attach it to your next reply

 

:cool

Thanks! I'm about to go out for the evening - I'll take a look at the logs very late tonight and will post back in the morning.

dr.m

 

I am not sure when Dr.M will be able to log in, but in the meantime, let's have you do this:

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
C:\WINDOWS\1sPAbNqdcn
C:\WINDOWS\2PYy7vRa
C:\WINDOWS\3hN71FA5gS
C:\WINDOWS\3oSUWkf37
C:\WINDOWS\3SdxeXU
C:\WINDOWS\3vNIe7v
C:\WINDOWS\4feDnPiR
C:\WINDOWS\5GkbCx
C:\WINDOWS\5nd7qivh
C:\WINDOWS\6wU8Q3h881
C:\WINDOWS\86nKQ
C:\WINDOWS\a4X1431t
C:\WINDOWS\AoDntSgSFm
C:\WINDOWS\bcR3UYwwa
C:\WINDOWS\bgWmsn5c
C:\WINDOWS\bmIjG8pvSx
C:\WINDOWS\CQ3GiA
C:\WINDOWS\dowRomb4AI
C:\WINDOWS\dvdsVbHqs
C:\WINDOWS\DYFyJ
C:\WINDOWS\EJV5lPgQ
C:\WINDOWS\EOIH3fPpIG
C:\WINDOWS\f7HHhd
C:\WINDOWS\fa4k1tg
C:\WINDOWS\fAKR5Y
C:\WINDOWS\G6lfHlK3
C:\WINDOWS\GiwC5nO45
C:\WINDOWS\gvBEBqA
C:\WINDOWS\HJBVn"
C:\WINDOWS\Hx5Fojx
C:\WINDOWS\ib1RQ2Fn
C:\WINDOWS\IEbbQdfd
C:\WINDOWS\IuVncbWqcI
C:\WINDOWS\IVWaL
C:\WINDOWS\ixlAaUwn
C:\WINDOWS\JgMcN4Gaa6
C:\WINDOWS\LjB7XQ3w4
C:\WINDOWS\lRFnM8kS
C:\WINDOWS\MItiDWsvC6
C:\WINDOWS\mjOad
C:\WINDOWS\mtqGUUmb5
C:\WINDOWS\nCi1SJ
C:\WINDOWS\nh8Bq
C:\WINDOWS\niasdaLJ
C:\WINDOWS\NNOSAg
C:\WINDOWS\NPn2O
C:\WINDOWS\nWfau
C:\WINDOWS\oTlUx6T
C:\WINDOWS\OxoEVUF
C:\WINDOWS\OYawID
C:\WINDOWS\p2bQ37F
C:\WINDOWS\PpVEq
C:\WINDOWS\r3OAWionr2
C:\WINDOWS\rgcwlG38y
C:\WINDOWS\RHK5dv
C:\WINDOWS\RXiIhYTWG
C:\WINDOWS\ScFO5U45
C:\WINDOWS\sE3GoKXjC
C:\WINDOWS\Sp1hfjd
C:\WINDOWS\t7PkLw46M
C:\WINDOWS\tS61qOyEgk
C:\WINDOWS\u2Oox
C:\WINDOWS\ud2jW
C:\WINDOWS\UffRUVTi
C:\WINDOWS\uscvI5
C:\WINDOWS\V7mEQYri
C:\WINDOWS\VcxDu
C:\WINDOWS\VeUAyA
C:\WINDOWS\vIGOvC
C:\WINDOWS\w6MXETx
C:\WINDOWS\WMsiQbId
C:\WINDOWS\wnYTBOm
C:\WINDOWS\Wp6hs
C:\WINDOWS\XlO7djR
C:\WINDOWS\xtUMOFntIw
C:\WINDOWS\YMoaJoi
C:\WINDOWS\YRivJNoM2

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the previous file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

We missed one, so you can just use windows explorer to find and delete:
C:\windows\GiwC5nO45L

I am not seeing any other malware in your logs. Let's have you download FF and see if that works.

Get it here: Mozilla FireFox

Now be sure to tell Dr.M what other issues you are having. Does FF work?

 

Yes, you can remove that file as well.

You certainly can use Avira and Comodo for a firewall. Best you get them installed asap and run the AV software to be sure nothing else is found.

As to IE, I suggest you post in the software forum for that issue.


If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /uninstall
     
     • Notes: The space between the combofix" and the /uninstall, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   
   
3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
7. Go to add/remove programs and uninstall HijackThis.
8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning procedures pointed to by step 7 of the READ ME
     for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
10. After doing the above, you should work thru the below link:
    
    • How to Protect yourself from malware!
    
    

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"Thanks, Tim!"

Please "Close" ComboFix. Now physically disconnect from the internet

• turn off Avira AV
  • right-click the Avira icon - then left-click "AntiVir Guard Enable"
• right-click the Comodo icon - mouse over "Firewall Security Level" and select Disabled. REPEAT those same instructions, this time mouse over "Defense+ Security Level" and select Disabled
• now try again to use "%userprofile%\Desktop\combofix" /uninstall.

*If that doesn't work, you can just delete the ComboFix.exe file, C:\ComboFix folder, C:\QooBox folder, C:\WINDOWS\nircmd.exe; the C:\combofix.txt and C:\ComboFix-quarantined-files.txt logs that were created.

Remember to re-enable your protection appls before re-connecting your internet!

Safe surfing! http://i268.photobucket.com/albums/jj5/drmoriarty/Emoticons/char145.gif

 

You're very welcome, amandajsmom.

This machine was infected by a malware class has been called "Trojan.Gen".

To answer your other points -
2. As I have never experienced any of those problems,I would suggest that the pc's user carefully study the Introduction-to-Comodo-Internet-Security.html to familiarize themselves with its settings.
3. After insuring the machine is properly protected and updated; you can scan your external storage devices with your AV and the malware scanners we used here.

* If you wish us to check out another pc, please start a new thread.
dr.m

 

For the external Hard Drive and a USB stick.

Insert your flash drive before you begin. Hold down the Shift key when inserting the flash drive until Windows detects it to bypass the autorun feature. This will keep the autorun.inf from executing automatically.

Please have all your removable storage devices ready for disinfection.

Download Flash Disinfector by sUBs and save it to your desktop.

* Double-click Flash_Disinfector.exe to run it.
* Your desktop and icons may disappear. This is normal.
* It will do a cleanup of removable storage devices, and write a protected Autorun.inf file to help prevent re-infection.
* Follow any prompts that may appear.
* The utility may ask you to insert your flash drive and/or other removable drives including your mobile phone. Please do so and allow the utility to clean up those drives as well.
* Wait until it has finished scanning and then exit the program.
* There will be no GUI interface or log file produced.
* Reboot your computer when done.

Note: Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive plugged in when you ran it. Don't delete this folder. It will help protect your drives from future infection.