Please Help, Potential Malware

Discussion in 'Malware Help (A Specialist Will Reply)' started by corfew, Jan 13, 2011.

  1. corfew

    corfew Private E-2

    I have raised a thread in the BIOS forum (http://forums.majorgeeks.com/showthread.php?t=230939) as I am having problems with my USB ports not working, plus I cannot see my battery, my COM & LPT Ports have errors in Device Manager and my wireless will no longer work.

    In addition I have regular occurrances of system.exe and iexplorer.exe taking 100% of my CPU and explorer.exe running away and logging millions of I/O Other hits. Because of this I was advised to log a call here.

    I am running Windows XP SP3 on a HP Compaq nx6325. Because of the USB problem I upgraded my Drivers from the HP website. Since then the Wireless has not worked.

    Find the log files attached.

    Any help gratefully received
     

    Attached Files:

  2. corfew

    corfew Private E-2

    and the last log
     

    Attached Files:

  3. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Other than what was already removed, your logs are clean. It does not sound like your problems are related to malware. I will have you run another scan just to did a little deeper but I don't expect it to find anything that would be related to your problems.


    Download TDSSKiller from Kaspersky to your directly onto your Desktop
    • Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor. )
    • If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123tdk.com).
    • Allow the application to run if prompted by Windows or any security programs you have installed
    • It will start the scan and run rather quickly and will notify you of whether anything is found or not.
    • Follow the instructions to delete/quarantine if asks you what to do when if finds something.
    • Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )
     
  4. corfew

    corfew Private E-2

    Here is the file as requested. It ran without any error.

    About an hour ago I had to reboot as the system.exe was taking 99% CPU. I used a utility called Process Explorer and saw that it was HAL.dll that was taking all of the CPU. Does that help?

    Rgeards
    Eddie
     

    Attached Files:

  5. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Not really. But you are not having malware problems. HAL = Hardware Abstraction Layer which is a necessary part of your Windows system software. Bacially it is the interface between the hardware and software ( for more detail, see: http://en.wikipedia.org/wiki/Hardware_abstraction_layer )

    Sounds like you have some hardware issues or driver issues which you will have to work on in the Hardware Forum or Driver Forum.
     

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