mp5 player not recognised

Hi all, my latest X-mas gift gives me issues. It's not being recognised on my windows 7 OS-pc. It's Chinese 'brandless' rubbish really but it DOES work on my 10 year old pc that's running on windows XP. I had a friend test it out for me on his Windows7-pc and it worked on his pc too.
In device manager, the mp5 is stated as 'unknown device'. Trying to solve the problem gives a code 43 error.

I've been told that the problem may be in bios and maybe an upgrade might help, but considering the risks a bios-upgrade can cause, I'm reluctant to try out this option. Is there another way to make the mp5 work?

Motherboard is an Asus P5GD1
bios: American megatrends
chipset: Intel i915G

What I've tried so far is:
- removing all USB-hubs and reïnstall
- driver upgrade of the USB-hubs

Thanks for your replies.

 

Isn't there anyone who can help me out on this please?

I tried something out myself but now I don't don't know what the next step would be. I ran an Ubuntu live-cd on the pc and through the live-cd, the mp5player gets recognised and I can open it. So what does this mean? Does this mean that there must be compatibility with the BIOS? I guess the live-cd can never take control over USB before the bios, right?

 

Hi,

I don't think it is a bios problem. If Linux found it Windows should as well. Also the Bios updates for that board make no mention of USB issues.

Have you tried using a rear USB port rather than one up front--sometimes that makes a difference.

 

Hi Sach, yes, I've tried every usb I could find :-D

Forgot to mention, but a usb-stick which also didn't work on the same pc, was not recognised in Linux. On windows 7, it does and get's a station set, but I still can't use it. A message appears that 'the device should be formatted before it can be used', but when I try formatting it, it fails to complete the format.

 

Perhaps I'm the only person confused, but I've never seen an MP5 (Five) player before,:-o

 

Do a Google search on MP5 and you'll see lots of devices listed. They are new to me also.