Last week Kestrel and ChasLang helped me with this - and it's caused more trouble

Discussion in 'Malware Help (A Specialist Will Reply)' started by StoneHenge, Jan 28, 2011.

  1. StoneHenge

    StoneHenge Private E-2

    Last week Kestrel and ChasLang helped me with an incorrect .dll that was giving me an error message.

    After running the appropriate scans everything seemed to be in order.

    I created a new limited user account so as to begin fresh after having the problem located here: http://forums.majorgeeks.com/showthread.php?t=231204

    Since January 21, 2011 – two days after being fixed I haven’t been able to access the internet.

    McAfee AV turns off; MBAM protection is disabled; the computer absolutely freezes completely; couldn’t run ComboFix, MGTools, or SuperAntiSpyware; zero connectivity to internet; TaskManager was totally frozen.

    I rebooted in SafeMode, ran all scans and that produced nothing. Then I remembered to change account settings to Admin rights, and rescanned in normal startup, this is what I got:

    SAS and MBAM would not load. I saved ComboFix under another name and it ran. Then I was able to run SAS. I then ran MBAM and it only ran halfway and froze (Not Responding). BUT, that half scan detected 2 instances of Trojan.zbot (see screen shot). I ran MBAM again and it found both .zbot’s again. This time I aborted scan and it asked me to quarantine, delete and restart machine. I did that.

    Since then I have run all the procedures again in the user account in which the Trojans were detected. The logs come up clean. My AV seems to be working fine (BUT, I said that same thing a week or so ago and it wasn’t fine like I thought it was). I ran SpyBot after all the requested scans and it produced no detections.

    I would like to ask MG: do I have a rootkit infection? Is there another scan I can run to make sure my machine is infection-free?

    I would like to ask MG: which FireFox extension was infected by Trojan.zbot? or, how can I identify which extension is responsible from the profiles’ extensions folder? This will help me to uninstall the extension so it doesn’t ask me for an update. Could it be RockMelt causing the infection?

    I would like to ask MG: is it possible this banking virus has comprised the integrity of my computer either temporarily or permanently?

    I would like to ask MG: how can the administrator account get infected when I didn’t even access it, and I only used the new limited user account I created a week ago? Is it possible this carried over from the infection I had two weeks ago that MG fixed for me?

    I am attaching the most recent logs from scans I ran after MBAM deleted both Trojan.zbot infections.

    I am also attaching a screen shot of the MBAM screen when it found the problems files.

    I am also attaching a copy of the MBAM log from when the infection was detected.

    If you would like, I can attach copies of the logs I ran in SafeMode, if you think they can help to show what was happen while I was infected, before MBAM found the Trojans. Again, SAS and MBAM netted nothing while I was infected, but maybe MajorGeeks can get more information from said logs than myself.

    Thanks again for your help.
     

    Attached Files:

  2. StoneHenge

    StoneHenge Private E-2

    remaining logs as per Read and Run Me First
     

    Attached Files:

  3. StoneHenge

    StoneHenge Private E-2

    Since posting a few minutes ago, Windows Defender has asked me to allow the following to run:

    PEVsystemsmart (screenshot attached) and Hosts Files modifications (screenshot attached).
     

    Attached Files:

  4. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    I want Chaslang to take a look at your thread, he is very busy so you will have to be patient. What I want to ask you now, is do you use a firefox add-on called NoScript?
     
  5. StoneHenge

    StoneHenge Private E-2

    Yes Kestrel!

    I use No-Script,

    I also addon: KeyScrambler, AdblockPlus, WOT, and BetterPrivacy for more secure interfacing with websites.

    When MBAM identified this as an FF extension problem I disabled all addons (for now).

    Also, I literally just opened MBAM two minutes ago and it detected Hijack.ControlPanelStyle, despite having given me a clean report earlier this afternoon and I haven't used the internet since then. Unfortunately I did not take a screen shot before deleting the Hijack Trojan...

    Thanks Kestrel
     
  6. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Well I have a feeling that what MBAM was detecting was something to do with a setting for NoScript and that it was actually a false positive. I could be wrong. But we will see what Chas says.

    I don't think this is a problem either. :)
     
  7. StoneHenge

    StoneHenge Private E-2

    Thanks Kestrel.

    You know after having the first infection I'm edgy now about every little quirk my comuter has.

    I, like you, will wait for Chas' view on this.
     
  8. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    Yes, I would rather he had the final say on the matter, however most of my research pointed towards the MalwareBytes findings being connected to NoScrip add-on.
     
  9. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    A correct assessment. :)
     
  10. StoneHenge

    StoneHenge Private E-2

    Since posting a couple of hours ago I tried accessing the other user accounts on my machine, but the other administrator account, as well as the two limited accounts have AntiVirus and MBAM disabled, and completely freeze-up.

    I'll clean them as best as I can. I don't believe that posting logs will help with this.

    I have uninstalled NoScript, and hope that solves the problems.

    Thanks again Chas and Kestrel.

    After all accounts return clean MBAM and SAS scans and AV works in all accounts would that be the best time to toggle System Restore?
     
  11. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    You should not really have to uninstall NoScript, it is a nice add-on and you obviously wanted it. So how about reporting the false positive to Malware Bytes?


    Then you should dequarantine the items MBAM removed. Or put them onto it's ignore list.
     
  12. StoneHenge

    StoneHenge Private E-2

    Kestrel I never knew how to report false positives to MBAM. I'll report it this morning because my computer is totally freezing up, and it disables McAfee and MBAM. I can't run a McAfee scan at all - the program looks like it begins executing, but it doesn't progress beyond 0% of the scan. I couldn't run MGTools this morning it had to be renamed so it would run. Then, running a MalwareBytes scan - MBAM scans for 20 minutes or so and then enters "Not Responding" status with the harddrive sounding like it is really laboring to get the scan moving.

    Kestrel, I already purchased McAfee until next january, so I'll continue to use it for the next year. After that I'll probably switch to Comodo. But, for now, should I get rid of Defender b/c I have a paid-for version of McAfee AV already installed?

    Despite my current problems, you folks at MajorGeeks are MajorGreat for the patient and consistent help you offer us plebes.

    I'll let you know of any developments I make with this task.

    Thanks again Kestrel.
     
  13. Kestrel13!

    Kestrel13! Super Malware Fighter - Major Dilemma Staff Member

    What is disabling Mcafee and MBAM? :confused

    Why are you trying to run MGTools again?

    Sounds like you have software problems, or maybe opreating system issues. Not topic for this forum.

    You can keep Windows Defender.

    You're welcome. :)

    Rename MGTools from whatever you renamed it to, back to MGTools.exe.

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders
      related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.
    10. After doing the above, you should work thru the below link:
     
  14. StoneHenge

    StoneHenge Private E-2

    Kestrel:

    Everything seems to be better now.

    MBAM says they'll include this in the next update

    I'm not sure I was having software problems, after the scans were re-run this morning everything seems to be fine. ComboFix sent the questionable files to Qoobox quarantine (as .VIR files) and now it is all good. I had to run ComboFix in each user account separately to stop the AV from being disabled in each account.

    I just followed the final steps, and all programs load normally.

    My AV works fine, MBAM is no longer disabled, and I have fluid connectivity to internet.

    Thanks again, Kestrel and ChasLang. C

    Cheers!

    Now it's time to get some rest :zzz
     

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